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Ikea Reviews

1.5 Rating 1,601 Reviews
11 %
of reviewers recommend Ikea
1.5
Based on 1,601 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 20%
Accurate And Undamaged Orders
Greater than 64%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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How do I contact Ikea?
(1 month ago)
You can contact Ikea by Telephone, Live Chat and Email.
(1 month ago)
72.29%
Industry Average
I'm really happy with the service and wouldn't hesitate to use it again.
- Nubestreet
Purchased pax wardrobes- had excellent service from Robyn in both the design and delivery. Very pleased and quality of item is great. Robyn was amazing in all our dealings with her so big thank you.
- Karen Jacobs
The customer service was excellent, I cnotated them through their website and spoke the nicest most patient and helpful customer advisors I have ever had the pleasure of dealing with, they went above and beyond the call off duty to assist me and resolved my query very quickly with a positive outcome.
- Anonymous