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Ikea Reviews

1.5 Rating 1,602 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

1.5

Based on 1,602 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Does Ikea deliver on time?

(2 weeks ago)

Greater than 20% of reviewers feedback is Ikea normally delivers on time.

(2 weeks ago)

61.04%

Industry Average

“ He answered all my questions about the product, delivery, set-up and because of him I was able to decide that day which chair to buy. ”

- Sherry f.