Ikea Reviews

1.5 Rating 1,602 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

Questions

Metrics

1.5

Based on 1,602 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Ikea deliver? How long does Ikea take to deliver? Does Ikea deliver on time? How is accuracy and good condition of items delivered by Ikea?

Returns

How is Ikea returns process?

Customer Service

How can I contact Ikea? How quickly does Ikea resolve customer queries?

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How is Ikea returns process?

Helpful Report

(2 weeks ago)

Greater than 93% of reviewers feedback is Ikea returns process could be better.

Helpful Report

(2 weeks ago)

20.00%

Industry Average

“ Ikea has the worst returns policy going. ”

- Anonymous

“ And few other products purchased earlier and doesn’t had any reasons to go back for returns or refunds. ”

- Anonymous

“ Actually non existent I recently tried to call Ikea starting on the 28/2 about my $450 returns card had expired and would they override the expiration as I have had Covid lost my job and been unwell and forgot I had to use voucher. ”

- Donna-Marie

Ikea Reviews

Returns - Difficult