Ikea Reviews

1.5 Rating 1,602 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

Questions

Metrics

1.5

Based on 1,602 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

How is Ikea returns process?

Customer Service

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How quickly does Ikea resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 54% of reviewers feedback is Ikea takes over a week to resolve customer queries.

Helpful Report

(2 weeks ago)

74.03%

Industry Average

“ Tighten up! COVID-19 doesn't excuse poor customer service, and I think people would be a lot more understanding if communication in regards to the service people are PAYING FOR was strengthened. ”

- Tianna

“ Kitchen is ok, but service after sale is a big 0. Had errors with parts and when I called Ikea for the second time I literally waited 1h on the phone before anyone answers on both occasions. ”

- Christopher Palma

“ The customer service I received in the furniture department at the Norfolk, VA location was awesome. ”

- Sherry f.

Ikea Reviews

Customer Service - Good