Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,617 Reviews

11 %

of reviewers recommend Ikea

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1.5

Based on 1,617 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Anonymous // 01/01/2019

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“Very disappointed! We were moving into a new place and made sure to order early (Nov. 25, 2019) so we have it on time. We bought a sofa bed, bed frame, TV stand, dining set, duvet, pillows, etc. from them. Delivery was supposed to be on Nov 30, 2019. They said everything was on track. We waited for 4 hours and called XPO and IKEA several times with a LOT of waiting time on the phone only to find out that it was not coming and no one updated us regarding this. We had to call and reschedule. Same thing happened for Dec. 2 delivery and again on Dec. 5. XPO and IKEA staff were giving false updates and have NO IDEA where our orders are. Either they weren't being transparent or have no clue at all. We ended up having to cancel because when we called them again, they said it was in the WRONG warehouse and was going to be delivered on Dec. 10... They were very unapologetic about it and did not even offer any solutions. Would NOT recommend this to anyone! We wasted so much of our time calling and waiting. I am still waiting for my refund. Worst service ever!”

Helpful Report

Posted 5 years ago

“We've approached ikea for remodeling of our kitchen they've suggested to pay 3000 so that the planner would visit our home and take the measurements and give us the design and we wouldn't have to visit the store until the selection of the counter top and other products. As told, planner has visited along with other personal and took the measurements (which also happened after many follow ups). They've sent us the plan which didn't include the whole kitchen but a part of it (which also was done late). Later after contacting the planner she said she would send the whole plan the very next day but it has been weeks that there is no progress nor the design was sent. They have not replied to calls or mails. Such a poor service. Didn't expect such a bad service from them. Being a reputed brand shameful for having done this. This is not the reason we have paid 3k.”

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Posted 5 years ago

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Posted 5 years ago

“They were supposed to deliver between 6 and 11 pm and all of a sudden we got an email at 10 saying they missed us. We were home all evening! Ridiculous!”

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Posted 5 years ago

“Swift securely packaged deliveries. Plus they have seat pads that exactly fit their dining chairs🙂”

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Posted 5 years ago

“Swift securely packaged delivery.....& they have seat pads that exactly fit their dining chairs-sweet🙂”

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Posted 5 years ago

“I ordered the 4x6 picture frames and them had to cut my pictures cause the size is off.”

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Posted 5 years ago

“They delivered me a broken sofa which is not possible to assemble and they told me that earliest day they can pick up this garbage is in 5 days and I have to live with it in the middle of my living room until then.”

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Posted 5 years ago

“Really annoyed at ikea have been waiting for delivery today only to be phoned during estimated delivery time and told that they had written down the wrong address, they were in fact only 10 minutes away in the next village !!! and they gave me the postcode of the address they were at and due to the fact they had other deliveries that would end up being delayed by an hour !!!! , even though they were still 20 mins in the estimated delivery time if the delivered my sofa bed they told me they were not going to deliver my sofa bed and I would have to wait for another delivery date which is now friday ..... so its ok not to put anybody else out hour but its ok to put me out 3 days for the sake of a 10 min drive and not apology for their mistake with my address .”

Helpful Report

Posted 5 years ago

“Bought 4 "Skälland" outdoor chairs. Their product description has blather that claims quality, "...problem with bend straightened out." Maybe so, but problem with manufacturing quality not straigtened out, Three of the chairs assembled without problem, but one had a manufacturing defect -- a bolt would not screw into one of the arms...it just slipped in and was floppy. Customer service by phone insisted that I had to return to the store and do an exchange, would not guaranty that there would be a repacement in stock, and would not simply ship me a repacement for the defective part. So I drove the 28 miles to the store, went through the return process, was told that there might still be one in stock (there were three). The experience was difficult and time-consuming. Perhaps Ikea makes it difficult to fix a problem so that I would not bother. I've found it much easier dealing with defective merchanise from Wayfair and Amazon. I don't know how I got it into my head that Ikea would be easier.”

Helpful Report

Posted 5 years ago

“Trying to charge someone £40 for delivery when the item itself is £35 is greedy and disgusting. I’ve purchased a whole kitchen from there for thousands of pounds and this is the one item needed to finish it off. It is not available at the store for pick up and they refuse to send it over from their warehouse even though they have other items shipped over to the store from there daily. I wish I’d never bought anything from Ikea, this will definitely be the last time. Rather spend my money at a place they know what customer care is.”

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Posted 5 years ago

“I have spent $10K on Ikea cabinets for a Kitchen. My review; Do NOT expect any help from Ikea, all they know is the design program and the theory. They know how to sell it to you. Expect to hire a cabinet professional to make the kitchen look finished. There is little trim available from Ikea, it has to be made. The savings look good from the onset but my experience, THE SAVINGS IS NOT WORTH IT & they deplete considerably as the project progresses. I have another kitchen to build in another house I am moving to. It will NOT be ikea. The up side, the kitchens are incredibly intuitive & well thought out. They go together easily if you can follow the complicated plans. The finished product looks good. Not great, just good. The down side, the material is awful. Any modifications are very difficult because of the materials it is made of. Much of it is actually compressed paper. The communications with Ikea is awful. As advice for your project they send you to third party you-tube videos. The support is dismal, the store personnel are rude & un-knowledgeable & the store management is poor & unavailable.The frustration was NOT worth the savings. I am a retired construction veteran. I know construction. I will not work with Ikea again, ever.”

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Posted 5 years ago

“Absolutely shameful customer service. Do not show up on day of delivery, impossible to talk to. Would not advise anyone to use Ikea's online platform.”

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Posted 5 years ago

“I am writing a review regarding the IKEA kitchen I bought & their installation service and my negative experience throughout. 1) multiple trips to IKEA, and every time I wanted something changed, they would ask me to come back in and they’d then resubmit the whole thing just to get an installation quote. Lots of money wasted on petrol. 2) I paid for the measuring service so as to ensure all measurements accurate. Now my fridge barely fits in the gap they left me, and the designer guy never once told me that putting my type of American fridge freezer in a corner is a bad idea. Now i wont be able to open the doors properly. 3) i wanted to keep the old extractor hood. The installers got rid of the pipe connecting it to the outside and never bothered to reconnect it, so now my extractor doesn’t even work. (Plus of course they charged me extra to move it). 4) the installers did not show up on the day they were meant to. After hours of calls, i get told the company has shut down. Thankfully they managed to book someone else to fit my kitchen. 5) many cabinets were left without shelves. Now i have to fit them myself. (I paid for them so no clue where they are). 6) dishwasher door: i don't know how they fit it, or what the issue is but every time you open or close the dishwasher the wood makes an awful scraping noise. 7) good luck trying to contact customer service, good luck trying to get any issues sorted, no one will take responsibility or help you”

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Posted 5 years ago

“Horrible online service! Not only they forgot to cancel my order in time, even though I called and told them to, they shipped my package and now telling me that shipping fees are nonrefundable! This wouldn't have happened in the first place if they actually cancelled my order when I made the phone call to. Not only that, in order to get this unsatisfied result, I had to make 6 phone calls, only 3 connected, other 2 were transferred and just cut out for some reason! They really need to fix their online store and customer service quality.”

Helpful Report

Posted 5 years ago

“Genuinely never had a worse retail experience in my life. This whole ordeal has been going on for about 3 weeks now. I made an online order of a mirror, a shoe rack, 4 glasses, a small ironing board and some reusable bags. Not one item was delivered in one piece or undamaged. For some reason my order was split into two deliveries. In the first was the mirror, which arrived completely smashed to pieces and my nice cream net bags and ironing board were covered in black dirt. The mirror was rescheduled for another delivery, fine. My other delivery with the shoe rack and glasses took a total of 2 weeks, 4 non-attempts to deliver by my driver (despite my partner staying home from work to take these deliveries in, the driver couldn't be bothered to ring the doorbell or call us). The delivery was finally made after 2 phone calls and 2 online chats (one with an insanely rude and unhelpful staff member called Matt - unbelievable, this guy should be sacked), but two of the glasses were smashed into tiny pieces and the shoe rack was really badly damaged (very deep scratches on top and one of the corners completely worn off). I called to complain last week, and was told the replacement delivery would be made today. I needed to change the delivery date so tried to call up, I was told to call DPD which cost me £6, even though I was told the replacement items would be delivered by Ikea themselves. I was told to just await my text concerning delivery and then I could make amends. There was also a possibility of it being delivered in the morning which would suit me but I was sent no text or email or anything concerning my delivery. I got onto the website chat service, was put into contact with who I think is the same rude Matt from before, who tells me they are actually out of stock and they were to re-access the stock and contact me on the 13th, two days from now. All of this wonderful delivery service cost me a whopping £39. I feel like I'm in the Twilight Zone with this entire experience. What on earth?? Please take my advice, and never order from Ikea online under any circumstance, it's not worth the stress or colossal amount of time you'll waste. UPDATE: I asked for a refund and I've only been refunded for the items and not the £39 delivery charge. I'm absolutely furious, never experienced anything close to this terrible experience before.”

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Posted 5 years ago

“I bought a bedroom set. Cost reasonable and what I'd expect. Had it delivered and arrived on time. Also hired Task Rabbit through Ikea for assembly. When assembling - the parts included 60 of one type of slat, 0 of another and missing straps. Assembler couldn't finish job. I was with a bed that couldn't work. During the time 6 different customer service agents through the phone on for problem solving. Suggestions ranged from my taking apart the bed myself (he'd assembled the bed board/foot, slides and center supports... ) and transporting it 30 minutes to a store - to get another and then hire a handy man to put it together again - to waiting 10 days for the parts to arrive then figuring it out on my own. Very poor consistency in customer service online and it's evident there was either no training or it wasn't put to use and all but two truly treated you as if this was a hassle and that you were wrong to be frustrated. Luckily two individuals and I problem solved. I drove 30 minutes each way to store (without having to transport things) picked up missing parts and no charge (Oh yes one agent suggested I would have to repay for the bed if I didn't bring it all down to the store to get the parts). Task Rabbit a gem as the individual came back the next morning and finished the job. Sleeping on the couch, out the extra travel and time and took a day off work to get this done when I paid for delivery and set up. Ikea would not refund my delivery charge (when the wrong parts were delivered) nor reimburse me for the gas it took me (and time) to go get the parts they were supposed to deliver in the first place. I like the store - but I don't like the service, consistency, and customer service. IT was worse than being a number and some of them (not all) it seemed as if they were making it up as they went along. In fact, I had to tell some to take out the manual, discuss the missing parts... One told me they only had the slats in one color and it was correct (one only had to take out the manual to find this out). In any case - the store front itself helpful, helpful, the customer service (phone support) AWFUL AWFUL so no guarantee if you purchase you get any support. It seems a well known fact as I talked to folks that the phone support is a joke and go to the store because they treated you so humanly, problem solved and I wasted four hours of my time with misinformation, stringing me along (and I'm sure laughing at my troubles, and treating me as if I were the problem). Two of the phone support folks did assist and did their job. The other four... (The missing parts were found at different times by the assembler thus multiple calls to customer service). Won't buy furniture there again as the quality of support, packaging and delivery is not managed well and supported.”

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Posted 5 years ago

“Terrible customer service,don’t buy online from them,because you will never reach customer service throw the phone.Cheap stuff ,and big headache!!!! Trying to reach customer service over months by phone,my calls was always dropped.”

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Posted 5 years ago

“Most of the stuff we bought today was ok, except for the lamps which had no bulbs in them and the metal letter trays which cost £9.50 but weren't worth 50p scrap values the screw threads in the metal tubes were no good and the threads on the fixing bolts were already stripped. Absolute rubbish.”

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Posted 5 years ago

“Ikea no tiene ningún tipo de respeto ni compromiso con sus clientes. Tras realizar una compra online de 2,500 euros aproximadamente y fijar un día y slot de entrega, sin previo aviso, me enviaron un mensaje 8 horas más tarde de la hora de entrega prevista retrasando la entrega una semana más de la fecha inicial prevista y eliminando parte de los artículos incluidos en la factura emitida. A mi modo de ver estas prácticas considero que rozan la ilegalidad. La empresa no tiene en cuenta que el tiempo de las personas vale dinero. Invito a que la emprenda comience a mejorar el servicio al cliente y a que los afectados tomemos medidas legales.”

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Posted 5 years ago

Ikea is rated 1.5 based on 1,617 reviews