Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,601 Reviews

11 %

of reviewers recommend Ikea

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Metrics

1.5

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th December 2023

Justyna Joanna Mantusz

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a bedroom set. Cost reasonable and what I'd expect. Had it delivered and arrived on time. Also hired Task Rabbit through Ikea for assembly. When assembling - the parts included 60 of one type of slat, 0 of another and missing straps. Assembler couldn't finish job. I was with a bed that couldn't work. During the time 6 different customer service agents through the phone on for problem solving. Suggestions ranged from my taking apart the bed myself (he'd assembled the bed board/foot, slides and center supports... ) and transporting it 30 minutes to a store - to get another and then hire a handy man to put it together again - to waiting 10 days for the parts to arrive then figuring it out on my own. Very poor consistency in customer service online and it's evident there was either no training or it wasn't put to use and all but two truly treated you as if this was a hassle and that you were wrong to be frustrated. Luckily two individuals and I problem solved. I drove 30 minutes each way to store (without having to transport things) picked up missing parts and no charge (Oh yes one agent suggested I would have to repay for the bed if I didn't bring it all down to the store to get the parts). Task Rabbit a gem as the individual came back the next morning and finished the job. Sleeping on the couch, out the extra travel and time and took a day off work to get this done when I paid for delivery and set up. Ikea would not refund my delivery charge (when the wrong parts were delivered) nor reimburse me for the gas it took me (and time) to go get the parts they were supposed to deliver in the first place. I like the store - but I don't like the service, consistency, and customer service. IT was worse than being a number and some of them (not all) it seemed as if they were making it up as they went along. In fact, I had to tell some to take out the manual, discuss the missing parts... One told me they only had the slats in one color and it was correct (one only had to take out the manual to find this out). In any case - the store front itself helpful, helpful, the customer service (phone support) AWFUL AWFUL so no guarantee if you purchase you get any support. It seems a well known fact as I talked to folks that the phone support is a joke and go to the store because they treated you so humanly, problem solved and I wasted four hours of my time with misinformation, stringing me along (and I'm sure laughing at my troubles, and treating me as if I were the problem). Two of the phone support folks did assist and did their job. The other four... (The missing parts were found at different times by the assembler thus multiple calls to customer service). Won't buy furniture there again as the quality of support, packaging and delivery is not managed well and supported.”

Helpful Report

Posted 5 years ago

“Terrible customer service,don’t buy online from them,because you will never reach customer service throw the phone.Cheap stuff ,and big headache!!!! Trying to reach customer service over months by phone,my calls was always dropped.”

Helpful Report

Posted 5 years ago

“Most of the stuff we bought today was ok, except for the lamps which had no bulbs in them and the metal letter trays which cost £9.50 but weren't worth 50p scrap values the screw threads in the metal tubes were no good and the threads on the fixing bolts were already stripped. Absolute rubbish.”

Helpful Report

Posted 5 years ago

“Ikea no tiene ningún tipo de respeto ni compromiso con sus clientes. Tras realizar una compra online de 2,500 euros aproximadamente y fijar un día y slot de entrega, sin previo aviso, me enviaron un mensaje 8 horas más tarde de la hora de entrega prevista retrasando la entrega una semana más de la fecha inicial prevista y eliminando parte de los artículos incluidos en la factura emitida. A mi modo de ver estas prácticas considero que rozan la ilegalidad. La empresa no tiene en cuenta que el tiempo de las personas vale dinero. Invito a que la emprenda comience a mejorar el servicio al cliente y a que los afectados tomemos medidas legales.”

Helpful Report

Posted 5 years ago

“Absolutely THE WORST customer service ever. The machine gives you hell before you even get to a live agent. Once you get to a live agent they keep transferring you so you have to keep re-explaining yourself.”

Helpful Report

Posted 5 years ago

“IKEA customer service is worst.we bought IKEA kitchen.its been just few months we started using the kitchen.now there is water tap issue in kitchen sink.we called the customer care 1 week back.till now they haven't visited our house.very very worst kitchen service”

Helpful Report

Posted 5 years ago

“I had a great visit tonight to get items for my bed room. Reason for leaving the review is for the lady who helped us Jessica was very very helpful and was very jolly and lovely to chat to. We would just like to thank you for your help Jessica. This was at ikea near the metro center 😊 We. Purchased all items she recommended x”

Helpful Report

Posted 5 years ago

“(a) Items purchased online for delivery (after much difficulty trying to get IKEA's checkout process to function correctly) (b) Two of the products were broken sufficiently to make them useless for their intended purpose. (c) I went online to IKEA seeking help IKEA (UK) website navigation Home > Customer services > FAQ > Returns and Product issues Page heading: Returns and Product issues FAQ Question: Something is wrong with my product, what can I do? Answer: "If you can’t make it back to an IKEA store, [I purchased online - not at the blooming store!] you can *contact us* and we will discuss options with you." (d) I clicked the *contact us* link and was navigated to the following page: Home > Customer services > Contact us Which merely had more FAQs including this link: "Something is wrong with my product, what should I do?" (e) I clicked that link. (f) Yep you guessed it... Not a helpful =delivered with damage= reporting form. The online buyer is merely taken back to the previous "Returns and Products issues page!!! A stupid, frustrating, maddeningly unhelpful circular process, (just as the basket checkout process was) — that looks almost designed to insult customers once ikea has banked the cash. What The... is wrong with the designers and managers of Ikea's business processes and web design? Their handling of a few of the key processes of online trading - especially online contact / customer service - is an absolute disgrace.”

Helpful Report

Posted 5 years ago

“I am yet to receive the mattress that I ordered two weeks ago. Considering the $150 deliver fee, this is utterly unacceptable. I had to stay at home for 4 hours during my delivery window so that I can sign for the delivery. This would have been fine if they had actually followed through with the delivery! It still hasn't arrived and it is 1.5 hours past the window. I was on hold with Ikea customer service for an hour, with a total lack of concern for my time. I had to hang up and call again, only to be directed to the outside delivery service within 5 minutes of my second call. Why did the first call last so long? Terrible, unhelpful customer service. Furthermore, the delivery service they use (North American Logistics) is very disorganized. they do not give clear instructions about delivery windows and do not stick to the windows that they themselves give you. I received several unintelligible voice messages before I had to call and sort it out. The website is confusing and does not match what they tell you on the phone. Overall, this experience has turned me away from Ikea. Get a better delivery service or charge a fee that is fitting to the service rendered. aka $0. Late deliveries, completely lack of organization, and unhelpful customer service are not worth the steep price of $150. Ugh.”

Helpful Report

Posted 5 years ago

“Booked and paid £ 45 for what I thought was going to be a home visit for planning my kitchen. I then got a phone call on the day of the so calles visit to say that they plan your kitchen over the phone ! They got me to measure the kitchen and send photos. Then having spent 2 hours on the phone he planned the kitchen which was wrong and I still have not seen a plan of my kitchen. A total waste of money and time.”

Helpful Report

Posted 5 years ago

“Had lunch while on an Ikea shopping trip. (Meatballs) ... Friday. 1 am Saturday morning while Driving on way home from friends had To pull over in a lay-by and was violently sick. How I got home is still a mystery to me. The same followed for the whole weekend and 5 days later, 2 days off work I’m still not right. I have never experienced vomiting like it before ..... The food health and hygiene Procedures where obviously let down and needs looking at. Never again ... just on way to the doctors now .....”

Helpful Report

Posted 5 years ago

“The customer service I received in the furniture department at the Norfolk, VA location was awesome. The salesman, Gerard Thompson, was so helpful assisting me with a selection of a chair I needed to get for my daughter to go with the IKEA sectional couch she already had. He answered all my questions about the product, delivery, set-up and because of him I was able to decide that day which chair to buy. Gerard epitomizes the best of customer service. I would highly recommend him if you visit the IKEA Norfolk store.”

Helpful Report

Posted 5 years ago

“I would avoid Ikea if I could go back in time all together. Their online service is the worst and their actual shop even more. Its a shame as some products are great but its such a hit or miss just not worth it. I have ordered items worth of 300 just to return 3 of them because of the quality sucked. It was only 50 pounds but they asked me for 25 pounds return charged despite the fact it was within a week which I have ordered. No option to fill in online form ( such as amazon), no way to drop of the item ( the vase is apparently 5 cm too long to fit them) so I should pay 25 for a bad quality items to return? I am so upset as they make it sounds on the website they are guaranteeing the returns for 365 days which is a joke. When calling them (being on hold for 15min) they confirmed that no other way but to pay without even asking what could be the reason to return, why is customer not happy could they help in any way? Not at all, just pay 25 pounds. I am in absolute shock and will never use Ikea again)”

Helpful Report

Posted 5 years ago

“The delivery driver was a total ass. He said " They could only carry the boxes to 1 room". The majority of our 110 boxes went in the basement but there was a hide a bed couch we wanted left in the living room. He couldn't understand it would save him carrying those 2 heavy boxes down the stairs. Then he couldn't count the boxes. He needs replaced. IKEA Denver”

Helpful Report

Posted 5 years ago

“Awful delivery service: you order the item, choose a delivery date and the slott time, you PAY the service charge, you receive the email confirmation and ... you don't receive the items because, without any email or phone call, they got canceled your delivery.”

Helpful Report

Posted 5 years ago

“They stole my money. I ordered a sofa online, then decided to cancel. They said ok just refuse delivery and it’ll be returned. So I did. I never got a refund. I’ve tried calling and emailing dozens of times and never got an answer or the system automatically hangs up on me. I’d pursue legal action but it’s only Around $650 So I’m not sure if I should sue for this or not. I won’t be surprised if Ikea lands in legal trouble because I think this is happening to many people. I guess I lost $650 :/”

Helpful Report

Posted 5 years ago

“Just to say I shop at IKEA often and am happy with the products I buy. I am not happy with the online site, more specifically the bit that checks the product stock levels in the stores. The nearest Ikea to me is more than a 30 minute journey and on a number of occasions after checking stock levels online I have been disappointed to find that the product is out of stock in the store. This is very frustrating and a total waste of my time. I complained to the staff and they were very apologetic, apparently they get lost of complaining customers for the same reason. It is not their fault, In fact they said that they would be happy if I would write a review as they are fed up of dealing with these complaints.”

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Posted 5 years ago

“Online shopping is terrible. 10 days to deliver a small pack. It took me a lifetime to find shipment tracking link.”

Helpful Report

Posted 5 years ago

“We purchased a King mattress from the Ikea store in Minnesota and paid $129 for the delivery charges. It was delivered today and the mattress was left within its packing. When the delivery folks were asked to unpack it and lay it on the box spring they said that the delivery did not include unpacking. That was quite a rude shock!! I called the Ikea customer service and the lady (Victoria) at the other end was not helpful and rather curt, saying that $129 did not cover for the assembly (the mattress did not need assembly, just needed to be unpacked). This was my first and, unfortunately, last big purchase from Ikea. Poor service from Ikea, the personnel in customer service need better manners and training.”

Helpful Report

Posted 5 years ago

“Super disappointed with your insufficient customer service. I spent 57 minutes on the first call only to be disconnected. 77 minutes on phone call number 2. Had to speak to 5 different people to get a simple solution for a simple problem. I tried emailing and the response I received was that ikea would get back to me in 96-120 hours?! Seriously, what are you guys doing over there?!”

Helpful Report

Posted 5 years ago

Ikea is rated 1.5 based on 1,601 reviews