Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,601 Reviews

11 %

of reviewers recommend Ikea

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Metrics

1.5

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th December 2023

Justyna Joanna Mantusz

Anonymous

Anonymous // 01/01/2019

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“Impossible to get hold of. I've been trying to purchase a chair for months, checking daily. You cannot get through to them on the phone after many, many attempts. Despite their note saying calling opening hours returning to usual hours and no note to say phone service isn't available whenever you try to call they say it's closed "due to high volumes" it doesn't matter when you call in working day business hours etc. On social media they do not reply. The website chat doesn't work. And the website doesn't work. It says available for delivery in various models but whenever you try to checkout with it it states error on various postcodes, right near their stores. I have tried various devices and web browsers. Absolutely disgusting service and I haven't even purchased it yet. What does this say for after sale support?”

Helpful Report

Posted 4 years ago

“I’ve wasted more than 8 hours of my life on hold to IKEA and am still no closer to getting my furniture. Deliveries don’t turn up, it’s impossible to speak to someone and when you do, no one has a clue what’s going on. I’ve just called again and after 40 minutes on hold I’m told all their systems are down and they can’t access any customer information. I’ve given up.”

Helpful Report

Posted 4 years ago

“Well I have to agree with many of the other reviews I now see here. IKEA takes the prize for the worst customer service experience I have every had. First, I live over one hundred miles from the nearest store in Atlanta. I ordered a replacement cushion for a Poang chair online. The stitching was incorrect (made in China) so per instructions, for $30 I shipped it the the nearest store (Atlanta). I got a form letter back with a store credit receipt, not a credit to my card as requested. After over 2 hours of trying to reach CS, I finally got to their "resolutions dept." They told me I would need to call the store to get that changed. When I did so, I found you have to have a four digit code of the person you wish to speak with to get a human. Of course I did not have one. You may ask, what about contacting CS via email. That is another bad joke. So at this point, I am down the $86 for the cushion, $30 for shipping, and over two hours of my time and frustraction and still no cushion. I dared not ask for an exchange cushion as it was likely to be sewn in the same factory the same way. So, IKEA has gotten my last dollar. If this review discourages a few dozen readers from buying from IKEA then I will have gotten "my pound of flesh". BEWARE. SHOP ELSEWHERE.”

Helpful Report

Posted 4 years ago

“Never buy a kitchen from IKEA anything goes wrong with it they fob you off and tell you to contact a company called CSC Kitchens no matter what store you bought it from the store doesn't want to know and neither does CSC look somewhere else for your kitchen be warned”

Helpful Report

Posted 4 years ago

“Horrible directions... poorly labeled, click and collect should be quick. Instead I’ve parked twice, talk to two different people, and now I’m in a line that doesn’t move. Probably my last trip to IKEA, horrible horrible horrible Every time I come, I wish I hadn’t”

Helpful Report

Posted 4 years ago

“No social distancing and refusing cash at the till. Can ikea really afford to turn customers away? I walked away without buying on principal. Many older people only use cash so this is affecting them. Shame on ikea”

Helpful Report

Posted 4 years ago

“I have had an item in transit for about a month and it doesn't look like I will get it til next year.”

Helpful Report

Posted 4 years ago

“I had cupboards delivered last Saturday but no hinges. I have tried to contact customer services but it is impossible to get through. Webchat not available on website but found one on facebook. It seemed as though I was in a queue waiting for an agent but after 2 hours I had to give up. So now I have cupboards that are of no use unless I can wait until covid 19 is over!!”

Helpful Report

Posted 4 years ago

“I had a delivery lst Saturday, 5 pairs of hinges were missing. I have tried Customer Service no. on and off for two days. The webchat on site is unavailable. I found webchat on Facebook and seemed to be in a queue for an agent, 2hours later I gave up. So now I have spent 350 euros for nothing. My friend was about order a fitted kitchen and utility room value several thousand euros but is unlikely to do that now!”

Helpful Report

Posted 4 years ago

“Ikea is a 2 hours drive away so I placed an online order. I purchased a few items including Ektorp ottoman with cover in beige. The cover was not delivered. I got the ottoman but without the fabric cover item is useless. 1st called delivery company right away to report missing item. They tell me to call Ikea. I called Ikea over 6 hours that day and never reached a CSR. In fact, the phone tree told me "due to high call volume, we can't take your call. goodbye!" And hung up on me each time. Email and chat are not an option. Next day, I actually reached a human by phone at Ikea. They created an order for my missing ottoman cover and I received an email to confirm. 3 weeks later, I received an email saying my order/item had been picked and estimated delivery date is 9/25/2020. Today is 9/30/2020. There is still no tracking assigned to my order. I still can't email or reach Ikea service by phone. THE WORST ONLINE and PHONE service EVER!! Will I ever get what I paid for Ikea? **side note - Amazon sells Ikea Ektorp Ottoman covers. Bought one and it was delivered in 2 days!”

Helpful Report

Posted 4 years ago

“When employing individuals for the positions in the area of customer service such as the persons working on the entrence of the IKEA store, one would expect basic human decency in the way they are addressing the customers. IKEA Groningen is in need of re-employment of their staff and/or a change in their corona policy as it is not in accordance with the national regulations set in place on September 28th and therefore has no basis in basic logic.”

Helpful Report

Posted 4 years ago

“After getting a notice that my order had been picked, I never heard from them again. No response to email. Not able to get through on the phone. Not able to get through online because the only option under "Contact IKEA" was to cancel my order. So I did and will never shop at IKEA again.”

Helpful Report

Posted 4 years ago

“this place is run by nazi. low quality products and extremely rude staff. company on a power over this COVID 19.”

Helpful Report

Posted 4 years ago

“I ordered a set of dishes on August 20, 2020. The estimated delivery was to be on September 14. Was e-mailed on September 8 that the order was being picked. Was e-mailed on September 22 that the order was shipped by Fed. Ex. The e-mail gave no tracking number. Today is Sept. 25. After wasting an hour trying to track the order through Fed Ex and the IKEA website, I called their customer service. I had to call three times before I was put in the queue. I asked the CSR for a tracking number so I could track it myself on the Fed. Ex. website. He informed me that the order was still in the warehouse and had not actually been shipped and may take another week before it's placed on the Fed. Ex. truck. Very frustrated at this point and will not shop online there again. My fingers are crossed that I get the order soon.”

Helpful Report

Posted 4 years ago

“I ordered a patio set on May 17. But, I didn't receive the items over 2 months. So, I canceled it on July 30. I got a reference Number for refund, and it said "Your account has been credited the amount due to your original form of payment.All credits include applicable taxes charged at time of purchase. Please allow an additional 2-3 business days for your bank to post the credit to your account." However, they still haven't refund. It's already end of September now. I called and emailed them, but I could never speak to anybody. When I can get my $350 back? I thought IKEA is better than that. Can't trust the company anymore.”

Helpful Report

Posted 4 years ago

“Ordered something and took one month to deliver, I understand there’s the pandemic but no company takes a month!”

Helpful Report

Posted 4 years ago

“I went to the North York store and was… I went to the North York store and was extrmely uncomfortable as the store did not meet the regulations for COVID rules. There were soooo many people in the store and no social distancing. There were not a lot of staff and the ones that were there were doing nothing to regulate the people. I left the store and that was a panic attack in the making, no staff for direction to get out of the store, signs that were not visible due to the amount of people. My life much more important to me and SHAME ON IKEA for not protecting me. If I would have known that this is the way the store is I would NEVER have gone. CUSTOMERS PLEASE BE CAREFUL, COVID IS NOT A JOKE. Shop in stores that keep you safe. IKEA IS NOT ONE OF THEM. I lived thru it yesterday and I am still upset about it.”

Helpful Report

Posted 4 years ago

“I drove 100 miles to go to their New Jersey Store and there was an hour wait at the register so I went home and ordered the items on line. Six of the 7 items arrived in decent shape the seventh was badly damaged and they don't offer a line to chat with someone for a replacement. It would cost more to mail that throw the stupid item out. I would not recommend doing any business with this company. They use COVID as an excuse to not do their job correctly. Do business with American companies only, I will never use them again and recommend that you don't do so either.”

Helpful Report

Posted 4 years ago

“I ordered pillows for delivery. To date they do not answer the phone and when I try to contact them online the option I get is TO CANCEL. I had trouble with my order 2 years ago and should have learned then. I think the concept and style of their furniture is so nice but DEFINITELY NOT WORTH THE TROUBLE AND FRUSTRATION.”

Helpful Report

Posted 4 years ago

“The short version is I first tried to place an order about 5 months ago and the computer program wasn't working properly, with availability varying from moment to moment, and so I called customer service directly. After 30+ minute I finally got through and spent the next hour with the rep who kept thinking they could get the items I requested, but every single attempt failed, and so in the end they recommended I try again in 2 weeks, which I kept on doing over the course of ~2 months. Finally, the items showed as available for delivery, and so I place the $1,700 order and scheduled the earliest delivery date that was 12 days out. I was informed that the delivery company would contact me and provide updates on the status of the delivery, which they did using an app that showed how the process was proceeding. I took off from work on the day of stated delivery, was given a 9am-9pm delivery window, and in the morning the app showed everything was set, but just not out for delivery, so I waited until 7pm and called the freight company and was informed that I needed to wait until 9pm. Well the delivery wasn’t made, so again I checked the app the next morning and it showed it was out for delivery, so I took another day off, but since I am here writing this highly negative review, you can surmise it never showed up. This was particularly upsetting as most of the items were for my 84 year old dad, who ended up sleeping on an air mattress for an evening as we dissembled his bed after we saw the order was out for delivery, and naturally he was quite disappointed it never showed up. What followed were hours of unproductive phone calls over days, where the freight company blamed IKEA for not releasing their “hard hold” on the merchandise, who then said I needed to contact IKEA and resolve this, and in return with IKEA claiming the freight company had lost the items in their own warehouse. It is important to realize that both parties expected me to be the intermediary on their behalf in repeated phone call over days, and that each time I had to again contact IKEA the process took hour for each call that did finally connect, with the majority of calls leading one through a voice menu maze, which would then flat out tell you they could not answer your call at this time. Also, they really need to change their on-hold messages, as repeatedly telling the customer how simple and efficient the online ordering process is, and prodding them to go online instead (which gives one no resolution options), is infuriating. After all was said and done I easily spent over 8 hours total between IKEA and their designated freight company, with each blaming the other, only to finally have IKEA admit that it was their fault, and they simply didn’t have the items after all. I said to one of their reps, “I am going to ask to a straightforward question, is there any system in place to inform the customer that their order isn’t actually going to be delivered?”, to which he flatly replied “No”, and I laughed saying, “Well at least that’s an honest answer”. A subsequent interaction was, far worse with a different rep attempting to assign blame on me stating that I should have known that their system sends out an email confirming the order has been successfully processed, to which I pointed out I was also told that the freight company would inform me of delivery status, which they did, resulting in 2 days of lost work. She then continued the cycle of blaming the freight company, without accepting any responsibility of IKEA who of course should be overseeing the entire process involved in making sure their products are actually in stock, and are being actually delivered when their designated freight provider informs the customer of the pending delivery. Also note that the one go to option the reps kept pushing was to just cancel the order, obviously to take this issue off of their plate. So 1.5 months out from the original scheduled delivery date, I have received nothing, not a single item from the order, I have received no notification of status or redelivery scheduling, and I am quite convinced that no one even knows my order exists in the computer system as I have been specifically informed that there is no system in place to inform customers on delivery delays. IKEA is undoubtedly the worst online shopping experience I have ever encountered, with representatives that are functionally incapable of resolution options other than simply canceling the order, who don’t take primary responsibility for their incompetence, and are at times aggressively argumentative.”

Helpful Report

Posted 4 years ago

Ikea is rated 1.5 based on 1,601 reviews