Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,605 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

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Metrics

1.5

Based on 1,605 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Anonymous // 01/01/2019

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“The item I bought was dispatched without any confirmation on IKEA's end. I kept checking my email and the IKEA website for updates but it kept showing that my order is being processed days after the estimated delivery date. I had to call them and wait to speak to a representative for an hour. Turns out my order was delivered to a neighbour and they didn't even bother to leave a note. After I finally got my item I had the pleasure to go through the most incompetent assembly instructions I've seen in my life. It seems like IKEA is doing everything to make it as hard as possible for their customers.”

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Posted 4 years ago

“I ordered something online a month ago. It was scheduled for delivery two weeks ago. I can’t get any tracking information and calling IKEA is a joke. You can’t get through and then the call is disconnected. I’m not purchasing from Ikea again. Worst customer service!”

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Posted 4 years ago

“Ordering and placing order online DO NOT order anything online in BC because the whole system online is extremely flawed and does not work! I decided to order a couple of cabinets online because I am not near the Vancouver store , so went online and tried 5 times to complete order and the site just kept bouncing me back to the order without ever being able to give credit card .Then I spent 30 min on phone trying to get some help .And tho the employee on the phone tried I did tell her to pass on the information to management ( or lack of perhaps ) . She sent me an email with a link I was suppose to use toggle credit card info, but it did not work either.Finally she had to take down all the information at her end , all the item code numbers and had to create order again, then I had to give credit card info over phone and then it appeared to go through. She admitted that the online system had issues and again I told her that the upper management need to fix this - the will lose business , but maybe thats what the need”

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Posted 4 years ago

“Warrington shop today Saturday .. far too many people in confined spaces didn't feel safe ..!! Left my purchases and walked out . Needs looking at please”

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Posted 4 years ago

“Non existent customer service. Ikea delivered the wrong coloured bed. Have spent hours trying to contact them to no avail. Avoid online ordering at all costs. Appalling company.”

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Posted 4 years ago

“An appalling company when it comes to providing after sales service. Via phone, good luck, 1 hour of waiting and you wont get through. Chat? They tell you to go in store. In store? Rude, can't be bothered, lies, absolutely awful levels of skill. It's not even a hard job, but the manager debbie, of their warrington store called me 'mr whatever your name is' because she couldn't be bothered reading my name off the screen 1 ft to her right, so it explains a lot when you wonder how someone struggles to put the right things in a box, a game 2 year olds have been playing for years. They don't care, and are actually quite threatening, when you ask them to provide their obvious lies in writing, and add their name to it so there's some accountability their attitude changes and they will reject it and ask you to leave. Lacking in skill is something I can live with, we all have a lazy day, but lying and being rude, rejecting any form of guilt, even to the point they said 'it could be anyone's fault' when i asked them if they actually though i would have driven to their warehouse and put the wrong item in a box being delivered to me. They are trained to lie, trained to deny responsibility and couldn't' care less about the customer.”

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Posted 4 years ago

“Impossible to get hold of. I've been trying to purchase a chair for months, checking daily. You cannot get through to them on the phone after many, many attempts. Despite their note saying calling opening hours returning to usual hours and no note to say phone service isn't available whenever you try to call they say it's closed "due to high volumes" it doesn't matter when you call in working day business hours etc. On social media they do not reply. The website chat doesn't work. And the website doesn't work. It says available for delivery in various models but whenever you try to checkout with it it states error on various postcodes, right near their stores. I have tried various devices and web browsers. Absolutely disgusting service and I haven't even purchased it yet. What does this say for after sale support?”

Helpful Report

Posted 4 years ago

“I’ve wasted more than 8 hours of my life on hold to IKEA and am still no closer to getting my furniture. Deliveries don’t turn up, it’s impossible to speak to someone and when you do, no one has a clue what’s going on. I’ve just called again and after 40 minutes on hold I’m told all their systems are down and they can’t access any customer information. I’ve given up.”

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Posted 4 years ago

“Well I have to agree with many of the other reviews I now see here. IKEA takes the prize for the worst customer service experience I have every had. First, I live over one hundred miles from the nearest store in Atlanta. I ordered a replacement cushion for a Poang chair online. The stitching was incorrect (made in China) so per instructions, for $30 I shipped it the the nearest store (Atlanta). I got a form letter back with a store credit receipt, not a credit to my card as requested. After over 2 hours of trying to reach CS, I finally got to their "resolutions dept." They told me I would need to call the store to get that changed. When I did so, I found you have to have a four digit code of the person you wish to speak with to get a human. Of course I did not have one. You may ask, what about contacting CS via email. That is another bad joke. So at this point, I am down the $86 for the cushion, $30 for shipping, and over two hours of my time and frustraction and still no cushion. I dared not ask for an exchange cushion as it was likely to be sewn in the same factory the same way. So, IKEA has gotten my last dollar. If this review discourages a few dozen readers from buying from IKEA then I will have gotten "my pound of flesh". BEWARE. SHOP ELSEWHERE.”

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Posted 4 years ago

“Never buy a kitchen from IKEA anything goes wrong with it they fob you off and tell you to contact a company called CSC Kitchens no matter what store you bought it from the store doesn't want to know and neither does CSC look somewhere else for your kitchen be warned”

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Posted 4 years ago

“Horrible directions... poorly labeled, click and collect should be quick. Instead I’ve parked twice, talk to two different people, and now I’m in a line that doesn’t move. Probably my last trip to IKEA, horrible horrible horrible Every time I come, I wish I hadn’t”

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Posted 4 years ago

“No social distancing and refusing cash at the till. Can ikea really afford to turn customers away? I walked away without buying on principal. Many older people only use cash so this is affecting them. Shame on ikea”

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Posted 4 years ago

“I have had an item in transit for about a month and it doesn't look like I will get it til next year.”

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Posted 4 years ago

“I had cupboards delivered last Saturday but no hinges. I have tried to contact customer services but it is impossible to get through. Webchat not available on website but found one on facebook. It seemed as though I was in a queue waiting for an agent but after 2 hours I had to give up. So now I have cupboards that are of no use unless I can wait until covid 19 is over!!”

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Posted 4 years ago

“I had a delivery lst Saturday, 5 pairs of hinges were missing. I have tried Customer Service no. on and off for two days. The webchat on site is unavailable. I found webchat on Facebook and seemed to be in a queue for an agent, 2hours later I gave up. So now I have spent 350 euros for nothing. My friend was about order a fitted kitchen and utility room value several thousand euros but is unlikely to do that now!”

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Posted 4 years ago

“Ikea is a 2 hours drive away so I placed an online order. I purchased a few items including Ektorp ottoman with cover in beige. The cover was not delivered. I got the ottoman but without the fabric cover item is useless. 1st called delivery company right away to report missing item. They tell me to call Ikea. I called Ikea over 6 hours that day and never reached a CSR. In fact, the phone tree told me "due to high call volume, we can't take your call. goodbye!" And hung up on me each time. Email and chat are not an option. Next day, I actually reached a human by phone at Ikea. They created an order for my missing ottoman cover and I received an email to confirm. 3 weeks later, I received an email saying my order/item had been picked and estimated delivery date is 9/25/2020. Today is 9/30/2020. There is still no tracking assigned to my order. I still can't email or reach Ikea service by phone. THE WORST ONLINE and PHONE service EVER!! Will I ever get what I paid for Ikea? **side note - Amazon sells Ikea Ektorp Ottoman covers. Bought one and it was delivered in 2 days!”

Helpful Report

Posted 4 years ago

“When employing individuals for the positions in the area of customer service such as the persons working on the entrence of the IKEA store, one would expect basic human decency in the way they are addressing the customers. IKEA Groningen is in need of re-employment of their staff and/or a change in their corona policy as it is not in accordance with the national regulations set in place on September 28th and therefore has no basis in basic logic.”

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Posted 4 years ago

“After getting a notice that my order had been picked, I never heard from them again. No response to email. Not able to get through on the phone. Not able to get through online because the only option under "Contact IKEA" was to cancel my order. So I did and will never shop at IKEA again.”

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Posted 4 years ago

“this place is run by nazi. low quality products and extremely rude staff. company on a power over this COVID 19.”

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Posted 4 years ago

“I ordered a set of dishes on August 20, 2020. The estimated delivery was to be on September 14. Was e-mailed on September 8 that the order was being picked. Was e-mailed on September 22 that the order was shipped by Fed. Ex. The e-mail gave no tracking number. Today is Sept. 25. After wasting an hour trying to track the order through Fed Ex and the IKEA website, I called their customer service. I had to call three times before I was put in the queue. I asked the CSR for a tracking number so I could track it myself on the Fed. Ex. website. He informed me that the order was still in the warehouse and had not actually been shipped and may take another week before it's placed on the Fed. Ex. truck. Very frustrated at this point and will not shop online there again. My fingers are crossed that I get the order soon.”

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Posted 4 years ago

Ikea is rated 1.5 based on 1,605 reviews