Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,601 Reviews

11 %

of reviewers recommend Ikea

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Metrics

1.5

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th December 2023

Justyna Joanna Mantusz

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only one part of my item arrived today. When calling Ikea they said second item is out for delivery today. I contacted parcel force and they said ikea did not dispatch the 2nd part of your delivery till last night so you won't get that item till Monday. Absolutely fuming. Called ikea again and spoke to Casper who was rude and patronising. I had to ask to speak to a manager. Not happy at all with the level of customer service and want to know why my item was not sent together as it was a one piece wardrobe.”

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Posted 5 years ago

“I ordered double bed slats that IKEA said we’re 54 inches wide. They sent two 26.5 inch slats. Could not reach customer service called for days. Return to closest IKEA and had to pay shipping. Had a call from IKEA store that they received return and would process a refund that did not include shipping either way. Even though their web site had the wrong dimensions. Have not received refund in over one and a half months. Customer service emails have not been responded to. I consider them thief’s.”

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Posted 5 years ago

“Had a super-king mattress delivered and the guys wouldn't take it up to the bedroom - wide stairs, one flight, lots of room. Said it wouldn't fit then when told mattress of same size already in other bedroom, changed reason to too heavy. Website says "in home, delivered to the room of your choice" but the lazy delivery guys make their own rules. Currently mattress is in my front hall, no way for me to get it upstairs on my own. Their customer service team keep saying "health & safety" in their emails (Swedish for don't care?) and are no help. They offered me 4 meals in their cafe as "a gesture" - as if I am every going in a store again!!”

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Posted 5 years ago

“Delivery service are terrible. I bought huge sofa and huge dresser in IKEA i told them that i living on 4th floor with no elevatore. Girl in the store told me this is ok, just give them 60 dollars. Now i received call from delivery guy and he said you have no elevetor i can t help u. So what i have to do if i living alon and i have nobody to help me here ...... Delivery service terrible!!!!!!!!!!!!!! Will never go back there .......”

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Posted 5 years ago

“Customer service aweful. If you put a time up for pickup you can’t be off over 45 minutes. And when asking status told to sit and wait for your number...”

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Posted 5 years ago

“Even not one star Order number 10186220459 Collection removal furniture They did not come to collect my old sofa thst day and they did not call me or any messages either an email. When i called ikea they offer me 30 pound gift card but i have to pay 150 pound to my tenant because they could not work for two days cause they had to wait at home for collection. Im gonna take an action about this situation. The worst untrustable company. This is my last shopping from IKEA”

Helpful Report

Posted 5 years ago

“They are literal bottom feeder trash. I temporarily lived in Sweden, and this Swedish company should be ashamed of themselves by marring the image of that country with their crappy customer service and bringing nothing but dishonor. First, they'll fail the promise they make you. Then they'll get their sh*tty third-party delivery service to leave you waiting an entire day at home, only to call you the day after about the missed delivery, huh. Lastly, they'll try to wiggle away with not refunding you a service fee for providing partially-done service, like how you'd pay an electrician or plumber to drive out to your house, look around, but not fix what needs to be fixed.. the logic. Add to it the fact that their general service line is always busy with no-waiting and their very NOT customer-first attitude, you have nothing but one of the worst company to buy from here.”

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Posted 5 years ago

“Worst experience ever. The product I ordered was set up for delivery three times and then delivered damaged. Their customer service number was overwhelmed for two days. DO NOT ORDER FROM IKEA EVER!”

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Posted 5 years ago

“Bought mattress - have previously had good experience with them. This one stinks! It’s been over a month now, despite being aired, fills the house with mildew like stench.”

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Posted 5 years ago

“Great customer service!”

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Posted 5 years ago

“Customer service is terrible. Rude sales people and laughable lack of help from their customer service division. Their slogan should be “the customer is never right””

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Posted 5 years ago

“Worst experience ever.... After 3 hours of shopping and average walk of more than 3KM and purchasing items with of 4000₹ in the end at billing section they said cards are not working ..and ATM inside also not working.. felt extremely dissatisfied and left all my shopping items in the billing section... Either don't go to IKEA at all or go with cash.. not so great ...”

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Posted 5 years ago

“Ikea miami 1- El equipo que da los carts no funcionaba. Hubo que esperar largo rato 2- Los productos no se encuentran en el lugar indicado 3- Productos que dieron la orden estaba agotado. Por que hacen perder el tiempo buscandolo si no lo tiene??? Nunca mas regreso bye bye ikea”

Helpful Report

Posted 5 years ago

“It was the worst experience ever! The furniture came two times in front of my house, only to NOT be brought into my appartment, because there was an inclined street and a few stairs to get there. They said they cannot get so close to my door with a truck, because it is too big amd the street to my house is too narrow. They must come with a smaller car. Ok, the first time I unterstood, and then the delivery guy spoke to Ikea guys, and I also spoke on telephon and also wrote an e-mail and described the situation. Then, after they contact me again for delivery only after 1-2 weeks, they send again a big truck!! The furniture cannot be delivered, the second time! Not to mention that I did not live in that city at the time, had to take free day from work to be there on both times! And then I had to move in the new house, but now I was unable to, because without furniture, I could not live in an empty house. The third time was my furniture finally delivered. And I sign that I received everything, because I had really a lot of stuff, I was unable to really check every single small package. Then I noticed that some stuff were missing! Also then I could not assembly the bed, because for that bed one must also order something additional, I mean the thing that goes underneath the matress, but this information is not on the website, not anywhere. Anyway, I’ve only written here briefly about what happened and I skipped many details, but it was a horrible experience and I was close to living in a hotel because of Ikea and I am never again going to buy something from this horrible swedish company! Not to mention that if you want to call to make a schedule for your delivery or to make a complaint, you can never actually talk to someone responsible, just to a lady who just writes down what you say and passes it further. No one ever at Ikea takes responsibility for anything!”

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Posted 5 years ago

“I purchased a bedroom set and the confirmation message says that I would receive a phone call 4 hours before the delivery drop off. I took the day off work but out running some errands within close proximity [10 minutes] of home with the expedition of getting a phone call so I can received my goods. The delivery guys did call until they got on site refused to just grant me the courtesy of wait for only 10 minutes. I call customer service voice my concerns and asked you they could at turn the truck around because we took the the day off work and they did not call as noted in their email and just flat out said NO! that's not how it work. The customer service experienced I got was just as horrible as the their shortfall on the delivery and then blamed on the customer. If you shop there, expect to be blame forfor for anything that may go wrong with your product delivery. This is my first experience shopping with IKEA and will be the last.”

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Posted 5 years ago

“Got a full kitchen delivered today,all units white goods the lot over a tonne of packages,carried up several staircases”

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Posted 5 years ago

“When your order doesn't turn up, then only part of it turns up, and then the final part doesn't turn up - again (with zero communication along the way), it's really not worth going with Ikea.”

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Posted 5 years ago

“Went to the Ikea At Landsberger Alle. I asked a question at the information help desk and was shouted at in German. "Kein English!" Berlin is an international city. This is simply not acceptable. She did not even give me a chance to explain in German.”

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Posted 5 years ago

“Excellent delivery service, fantastic product (Armchair).”

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Posted 5 years ago

“Awful customer service. I have been trying to cancel an order for five days now. I called to cancel and then called the following day to confirm that the ordered had been canceled, since I received no written confirmation, and I was reassured--oh yes, we received your cancellation order. Two days later, I received notification that my order had shipped. So, I called customer service again to see what was going on. And when I reached a live person--eventually--they said, "yes, I see you canceled the order, but the warehouse had sent it out for delivery any way." But this customer service person was going to really cancel the order. Well, this morning I got an email saying my order was out for delivery! Come on, IKEA, are you that desperate for money that you're going to force the merchandise on me whether I want it or not? How is it possible that a company this size can't coordinate between its ordering software, the warehouse, and the delivery company? The customer-service rep told me "they get a lot of emails." Seriously? The process isn't automated? Oh, and it's become a full-time job sitting on hold with their customer-service line (so-called; more like customer disservice). Needless to say, I will not be buying anything from IKEA again any time soon.”

Helpful Report

Posted 5 years ago

Ikea is rated 1.5 based on 1,601 reviews