Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,617 Reviews

11 %

of reviewers recommend Ikea

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Metrics

1.5

Based on 1,617 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Anonymous // 01/01/2019

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“I arranged for a delivery time with IKEA and took a days leave to be at home when they deliver. They had to deliver before 16h00 in the afternoon because my building doesn't allow deliveries after 16h00 (which is more than fair). After calling them twice on the day to confirm a delivery time I was told the driver would call me. He didn't bother. I called just before 16h00 and was told the delivery would occur after 17h00. I spoke with the IKEA customer service and explained the situation - we agreed to reschedule for Monday between 08h00 and 15h00. They also would waive the delivery fee. On Sunday I received a call from the delivery company saying the delivery would be between 16h00 and 20h00. Ludicrous! I called IKEA again and they got in touch with the delivery company who complained that it was my apartment budding that has unreasonable hours! Pathetic. IKEA - your telephone service representatives are amazing - maybe pick a delivery company that isn't useless and arrogant.”

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Posted 6 years ago

“Shitty delivery service”

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Posted 6 years ago

“Placed and online order for kitchen cabinets and took the day off work to take the delivery. The delivery arrived with the main component missing (wall cabinets) so I called customer services. Having taken the day off work and paid £40 for delivery I would expect the delivery charge to be refunded. I was told they only offer £20 store credit and my remaining items would be scheduled for delivery on Sunday morning. Now I have to wait in on the weekend for Ikea to complete their order and commitment to me. Their refund policy is totally unfair to their customers. I would expect far better customer service from a company like Ikea , first and last time I shop with them!”

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Posted 6 years ago

“My daughter's bed was of such poor quality. It's so poorly made that a slight pressure of fingers can make the finish and paint come off. My daughter does not even weigh 15 kilos and only uses the bed strictly to sleep but it has chipped from one side. We have been told it's not a manufacturing default but what about the quality? I am not happy with my purchase and I have spent over 200£ for the bed and mattress. What am I supposed to do now? All they can say is IKEA will take no further action. But what about an extremely dissatisfied and unhappy customer. It's such a shame. I am a mum of 2 small kids and this is extremely stressful for me.”

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Posted 6 years ago

“Avoid it. Worst Costumer service I ever saw! Using the cheaper delivery company, Parcelforce.”

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Posted 6 years ago

“Bought an IKEA kitchen, so far very happy with the quality and installation but 2 pieces were paid for and not received since 11/18. I feel this product should be shipped to me first not other stores since I paid for it . No customer service at this place at the corporate level”

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Posted 6 years ago

“Good furniture for a good price.”

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Posted 6 years ago

“Applaro outdoor furniture is very poorly made. When it arrives, it has a very unpleasant odor that lasts pretty well the whole first season. After that, even if you use the Ikea cover, the finish starts to peel off, and believe me, you can't fix it. You can try the Ikea stain they will sell you, but it will not adhere. Also, the furniture is flimsy. A slat broke in the table, can't fix it due to the way it's made, and a friend sat on a chair and it broke. I don't know what sort of testing they do, but this should not have passed.”

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Posted 6 years ago

“this is a scam the end... Great customer service!”

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Posted 6 years ago

“Let me clarify this is a ZERO star review, not a ONE star review! Absolutely useless. I applied for an Ikea credit card on the evening, and may I say, late evening of Thursday 3 - 7 - 19. I was excited and I already had in mind what I wanted to buy and had been looking it up on their website. The next day, I was then told some 18 hours later that I was supposed to of used my card that I very evening to have gotten my $25 off my first purchase, 'even though I had no physical card in my hand.' So within those few hours before midnight on that Thursday evening I should have used this card to have gotten $25 off my first purchase. One of the most ridiculous things I've ever heard of in my whole life, and so poorly explained on the credit card application. When I called the following day some 18 hours later I was told by 2 Ikea employees, (Ben being the second,) that I could never get this $25 again to use. I canceled the credit card instantly via Ben. I've already posted a blog about my experience on Facebook about this and I will be filing complaints with the Better Business Bureau, anywhere that has reviews on Ikea and also consumer affairs. People need to understand how ridiculous Ikea is and the bank that supports them.”

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Posted 6 years ago

“This has been the worst experience I have ever had with any company. They lost my crib and storage compartments on the first arrival so I only received my wardrobe & changing table. When the two items I did receive were put together the changing table split when screwing in a part, the wardrobe had a bubble in the paint & a wooden piece in the back broke, but supposedly their furniture “doesn’t usually break that easily”. The next time, a dresser was delivered and broke when screwing in another peice. I have the dresser scheduled for the carriers to pick it up. They come, drop off the replacement dresser, but don’t have an order to pick up the cheap/defected dresser. They apologize saying they messed up and will have it picked up when they deliver my crib 2 days later; remind you by this time I have already taken two days off work, with them stating the second time I took off they could accommodate me after 5pm, which didn’t happen. Saturday rolls around, after cancelling plans so we can get our crib, a delivery truck pulls up, sits out front for 30mins & drives away with no explanation. I have to call again & they said they didn’t put the crib in the truck & will have to see if they even have it in the warehouse. You call customer service, their call volume is high & you are then disconnected (every time you call). I had to learn you press irrelevant numbers & you will be lucky enough to be transferred to someone. So all in all, I have lost $$$ waiting around for them to deliver items which never show up, quality is poor on the items received & all they can do is say “I’m sorry we can not provide you with a refund & we will schedule to have it delivered at a later time”. I extremely disappointed with the service I got through ikea & I will never shop with them again.”

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Posted 6 years ago

“I went to the Sunrise store yesterday to buy 6 patio chair cushions. When I got there I did not see any of the ones I wanted. I then asked an associate there who was in the area behind a computer about what I was looking for. She answered "If you don't see it we don't have it anymore". I told her that online it stated that there 13 available, she replied in a harsh tone , that the company's supply can be wrong too. I walked away until another associate further away asked how he can help me. I told him about the cushion, he said if you see one on display get the #s and he would search the computer. Well he searched and got the info on the computer that stated the aisle and bin # to go to. I got the 6 and love them so much went back for 4 more. His name in SEAN MULLINS in sunrise store. He went above and beyond. thanks SEAN for your help. The other associate needs more training in customer service”

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Posted 6 years ago

“i went to ikea yeah and it stunk”

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Posted 6 years ago

“Just wanted to say thank you to the three delivery men that delivered our bed yesterday morning. Excellent service, I could track the driver all morning, the driver called when 1 hour away and upon arrival, they were so helpful and friendly. Nothing was too much trouble. Very refreshing”

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Posted 6 years ago

“If there was an option for no stars, I would have picked it. Had an automated call that delivery would arrive Saturday between 9am and 9pm. I called to ask for a tighter window and was told I would get a second automated call later that night with a four hour window. The second automated call gave me a window of 11am to 9pm. I called again to ask for a tighter window. I was told the computer made a glitch and my items would arrive between 11am and 3 pm. The delivery truck called 30 minutes before and arrived at 1:15. However, the truck only had one of the four items I ordered. I tried calling customer service to see what happenned. After many prompts a recoring said call volume was high and no help was availble. I will not order from IKEA again. Absolutely not worth the time and energy.”

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Posted 6 years ago

“I have waited over 2 weeks to get a wardrobe built due to Ikea's mistake have phoned few times to be told it will be sorted waited in once again and nothing only been told pack lies I am so angry about it they take Ur money for purchase but don't ever intend to fix there mistakes”

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Posted 6 years ago

“Only one part of my item arrived today. When calling Ikea they said second item is out for delivery today. I contacted parcel force and they said ikea did not dispatch the 2nd part of your delivery till last night so you won't get that item till Monday. Absolutely fuming. Called ikea again and spoke to Casper who was rude and patronising. I had to ask to speak to a manager. Not happy at all with the level of customer service and want to know why my item was not sent together as it was a one piece wardrobe.”

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Posted 6 years ago

“I ordered double bed slats that IKEA said we’re 54 inches wide. They sent two 26.5 inch slats. Could not reach customer service called for days. Return to closest IKEA and had to pay shipping. Had a call from IKEA store that they received return and would process a refund that did not include shipping either way. Even though their web site had the wrong dimensions. Have not received refund in over one and a half months. Customer service emails have not been responded to. I consider them thief’s.”

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Posted 6 years ago

“Had a super-king mattress delivered and the guys wouldn't take it up to the bedroom - wide stairs, one flight, lots of room. Said it wouldn't fit then when told mattress of same size already in other bedroom, changed reason to too heavy. Website says "in home, delivered to the room of your choice" but the lazy delivery guys make their own rules. Currently mattress is in my front hall, no way for me to get it upstairs on my own. Their customer service team keep saying "health & safety" in their emails (Swedish for don't care?) and are no help. They offered me 4 meals in their cafe as "a gesture" - as if I am every going in a store again!!”

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Posted 6 years ago

“Delivery service are terrible. I bought huge sofa and huge dresser in IKEA i told them that i living on 4th floor with no elevatore. Girl in the store told me this is ok, just give them 60 dollars. Now i received call from delivery guy and he said you have no elevetor i can t help u. So what i have to do if i living alon and i have nobody to help me here ...... Delivery service terrible!!!!!!!!!!!!!! Will never go back there .......”

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Posted 6 years ago

Ikea is rated 1.5 based on 1,617 reviews