ipostparcels Reviews

Name: ipostparcels
Rating: 1.55

1.6 Rating 2,498 Reviews

0 %

of reviewers recommend ipostparcels

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1.6

Based on 2,498 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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ipostparcels 1 star review on 12th January 2018

Mike

ipostparcels 1 star review on 8th January 2018

Anonymous

ipostparcels 1 star review on 22nd December 2017

Anonymous

Anonymous // 01/01/2019

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“Only used them as interparcel website was down. Seemed a good deal. Got an email in the morning of my collection, then the problems started. It gave me a collection time of 16:38 to17:38, but most of the rest of the email talked about my delivery! It said I could click on a link to get a free text / email when I was the next customer. The link took me to UK Mail and didn't recognised my consignment number, and I pasted it in so I know I got it right. I went to the ipostparcels website, but could only find stuff about deliveries, so I submitted a help message around 08:00. No reply. It is now 19:01 and the parcel hasn't been collected. I found a phone number for customer advice and waited 18 minutes to get through with a very irritating repeating message, so I couldn't concentrate on anything else. The person I spoke to said he worked for an outsourced call centre and they only dealt with tracking deliveries, the website didn't give that gem of information. So I have now submitted a complaint. Don't think I'll use them again. Interparcel was really efficient.”

Helpful Report

Posted 9 years ago

“useless, waited in for collection the last 2 days in a row, get sms for time slot , then nothing, cannot even call , send in contact us and we will get back within 3 hours, so another day lost, stupid , bad service, never ever use again.”

Helpful Report

Posted 9 years ago

“Sorry but has to be a thumbs down from myself as delivery time slots very poor! For the first part the guy who you was picking the parcel up from for me was left waiting around all day, something he was not happy about.. Then on its second part of the parcels journey to my work the delivery time emailed to me from yourselves said between 1:52pm & 2:52pm well that was not the case! I was finishing at 3:00pm that day so when it did not show in this time slot I call a very unhelpful female member of your team at the docklands depot who gave me your Basildon number who never answered their phone! When the parcel was delivered at 5:30pm after I had gone home from work I was told by one of my work colleagues who took signed for the parcel for me that your driver asked can a borrow a touch cause I can't find the parcel!! He then thought he had lost it, drove off and come back with the parcel saying he had found it. Very poor in my opinion and a worry as to the safty of customers goods! The van was a plan silver one and not marked with your company logo so im guessing you use agency driver's? Me experience has left me not wanting to use your company again to be honest as who know next time thr package maybe actually lost or something. I don't normally leave bad reviews but this is something I think you should be made aware off as I feel its quite unacceptable! Kind Regards Nigel..”

Helpful Report

Posted 9 years ago

“very poor service do not pick up parcel when requested my parcel was delivered damaged cost me money they did not compensate would not recommend any body using this service . MR DUNN LEEDS”

Helpful Report

Posted 9 years ago

“I and my retailer spent additional money to have my parcel arrive before 12pm, I took half a day off work to receive my parcel. 12pm came and went, I was due back in work and asked my retailer what was happening, where it was and if she had a tracking number. She contacted yourselves and was told that you would get the driver to call me. I had no call from the driver and he eventually arrived at approx 4.30pm, I then received a call saying sorry you cant get hold of the driver to see where he is. In this day and age I would suggest tracking devices and hands-free mobile systems so you always know where your drivers are (working for a transport company myself this was most frustrating). I lost a days pay instead of half a day (I don't get paid holidays/time off) waiting in for this delivery which is very unprofessional. Not what I expect for paying extra to have it delivered by a certain time!”

Helpful Report

Posted 9 years ago

“Was good to begin with as the website is easy to use and competitively priced. Even got a text to say they would pick up between 16:14 and 17:14.......the driver turned up just after midday, 4 hours early. Usually earlier is good but when you are given a time slot you start to plan your day around it. Then I got a text to say there was a problem and it wouldn't be delivered next day as I had paid for and to call customer services. I got through to someone after 18 minutes on hold!!! Who told me it had gone to the wrong depot but would be delivered the next day. Delivery day: again started well as got a text to say it would be delivered between 14;47 and 15:47. It was my sons birthday so we went out for the day but were going to be back to accept the delivery. We got home at 14:00 to discover a note through the door saying the delivery was left with my neighbour which was strange as I had to sign for it so the driver just handed it over and got it signed by next doors builder! The delivery was earlier in the day and I then got a text at 14:41 saying the driver had one more delivery to make before my delivery arrived.............it had been delivered 2 hours earlier!!! This is very poor service, 18 minutes on hold, pick up and delivery earlier then advised and parcel left with next doors builder. Not overly impressed to be honest.”

Helpful Report

Posted 9 years ago

“Well packaged, shame about the hole in it!”

Helpful Report

Posted 9 years ago

“Although it came on the day they specified the expected time was a bit off”

Helpful Report

Posted 9 years ago

“What Parcel????”

Helpful Report

Posted 9 years ago

“Very Poor, A £1000 pound amplifier was dropped in transit. And I was looking for a reliable courier to use with my business......”

Helpful Report

Posted 9 years ago

“He never even knocked on the door, just left it on the door step. How can you rate that? Everything else was OK.”

Helpful Report

Posted 9 years ago

“We made an order for i post parcels to come to collect a parcel from our address and send it to birmingham. We paid additional money for them to collect it before 1 p.m.. We had an appointment at 2 p.m and they still haven't turned up by that time. We ended up finding a phone number to cancel but it was for UK MAIL, they cancelled but told us that to get a refund we have a contact i post parcels. They do not have a direct phone number you have to e-mail them. I have now emailed them over 4 times they have not replied once and i have not had my money returned. I have had to contact the card issuer to settle this dispute. The funny thing was i was walking my dog a half past 8 in the evening and saw the parcel delivery guy down my road. I pulled him up and ask him if he was coming to address to which he told us he was. Disgusting service i should've read reviews before as numerous people have had the money stolen had their parcel broken and all sorts.”

Helpful Report

Posted 9 years ago

“I booked the delivery of a parcel with Christmas presents for Spain on the 23 Nov because it was supposed to be delivered in 4 days. 11 days later it still hadn't been delivered and there is no telephone for customer service available for international deliveries, the number that appears on the web is only for the UK ( which is not specified) so I spent 30 mins on hold to get to talk to someone just to be told they could not deal with internatinal deliveries! The person who had to recieve the parcel has left on holiday so there is no one to recieve it now but I cannot change the delivery address nor can I get in contact with anyone from iparcel. I have sent them a request in their customer support mail but have had no answer at all. I probably have lost my parcel, my money and the worst part is that my nieces get no x-mas presents! Never again will I use this service!”

Helpful Report

Posted 9 years ago

“Parcel was not delivered, tracking info was marked as "left at front door" yet nothing was left. What's more I was home at the time of the alleged delivery amd nobody knocked on my door, I called to find out where my parcel was and as told somebody would call back the next day, that was 2 days ago and nobody has got back to me I still don't have my parcel”

Helpful Report

Posted 9 years ago

“Yesterday we had a delivery which was actually our wedding favours for our wedding. But I cannot believe they were just left outside our front door! This was truly unacceptable considering this was meant to be a signed for delivery and anyone could have stolen the package. I found service completely unacceptable and wouldn't recommend using your service ever again. Your sincerely. Sean Pritlove”

Helpful Report

Posted 9 years ago

“Worst company I've ever dealt with. 2 days in a row they haven't turned up to collect the parcel. Contacted via email and had now response. Getting extremely angry. Was on the phone for 30 mins and didn't get through ended up being cut off.”

Helpful Report

Posted 9 years ago

“The service provided would of been excellent given the level of communication throughout only to be let down with the parcel being delivered to a neighbour even though I was in waiting for the parcel myself. My neighbour wasn't actually in at the time so was left outside in the rain until they returned home from work, which is not ideal given the high value and delicate nature of the parcel being a high quality leather briefcase. Thanks”

Helpful Report

Posted 9 years ago

“Card Ref: 4127728 - The parcel was left behind bin on 02.12.14 at 1330 I am not happy at all as the parcel was left outside the house behind the wheelie bin as no one was at home that particular time which is unacceptable. There was a strong possibility of losing the parcel as anyone could see the incident and can take unprecedented action. Please ensure not to re-occurrence of this kind of customer service! Thank you.”

Helpful Report

Posted 9 years ago

“Man could not be bothered to knock as he said could not see alight on. So put card through letter box luckily heard him saved my own collection.”

Helpful Report

Posted 9 years ago

“The parcel was left on the doorstep in full view of the road. Just lucky it wasn't stolen! The apology was also somewhat lacking!”

Helpful Report

Posted 9 years ago

ipostparcels is rated 1.6 based on 2,498 reviews