“Placed an order on 2-7-22, around 12:00pm eastern time. Called back and canceled the order a little later the same afternoon because it was no longer needed. The customer service representative told me that she was canceling the order. I received an email right after that call thanking me for my order and with an expected shipping date and sure enough my credit card had already been charged.
I made two more calls to customer service to no avail.
They(JC Penny) has my money and I have no item yet. It's been 7 days to date. I have not received the item so I can return it.
I have shopped at JC Penny for more than 45 years,
but I will not shop JC Penny.com again. There are many other options
Once I receive the item I will return it and expect my refund back into my account as quickly as it was taken out.”
“I ordered a pair of sneakers January 4th on their website to pick up in store. When I opened the box at home, they sent the wrong shoe size. The store is blaming the online department and customer service is blaming the store. I have sent countless emails to get the issue fixed and to this day I still have the shoes at my house. They refuse to send me a ups label and I’m unable to use the return portal on their website because the item was a final sale. This is utterly frustrating to have to deal with coming from such a huge corporation.”
“I ordered an item January 24, 2022. Paid Express shipping now February 3rd 2022 still no item. Called they blame the shipping carrier. Excuses instead of finding solutions for there shipping. I ordered an item from Chewy it was delivered the next day. JC penny staff just keeps blaming the carrier. I will not shop at JC penny's, I do not recommend the Express shipping. If I could I would give them 0 stars. I received an E-mail from JC penny's requesting information on my order stating they would get back to me, well they never did.”
“I ordered a mattress and box spring from JcPenny's got the song and dance along with it 3 months later I finally get it delivered from Ryder not even a month later and I call Pennys to say its defective they says oh I'm sorry let me see what i can do. After talking to 3 different people and one is a manager, they say I had 48 hours to call and say it was defective. Ok after having a new mattress and box spring I'm suppose to know that its defective???? Now to get another one I have to pay for it and a 15% restocking fee to return the mattress and when they get my mattress and box spring back they will credit me the other mattress fee I had to pay up front. They are out of their mind. So much for warranty.. "Do not order a mattress or box spring from them they will give you the shaft." I will throw this out before I give them more money!!!!!!!!! So much for customer service”
“I just bought a dress short and pens for my husband at JCPenny in the South West plaza in Colorado. I want to share my good experience. Last summer I was shopping in men’s department and it was messy. This time I was pleasantly surprised how clean and organized department is. Everything by sizes and easy to follow. I’ll definitely come back to the store again.
Allison”
“I have been very happy with the clothes, bedroom and bathroom items I have purchased over the years. What I am not happy about is the pricing differences in store and online. For example today I found just what I wanted in store for $36. I check online and it was on sale for $24.99. The cashier said she could give me that sale price. But, she couldn't give me for the limited time Flash Sale price of $16.24. So I leave the item with her, find a chair, get out my phone and purchase it online. I then had to go home and wait for an email to say it was ready for collection which came about an hour later. What an unbelievable waste of time, energy and gas? It is also so unfair for those who don't have the know how to do this and go in a pay the full ticket price. I will continue to shop online but I feel like JPC is trying to cheat me when I shop in person.”
“I totally do not understand these bad reviews I'm seeing for JC Penney. Why is the title here spelled JCPenny when it's Penney? Anyway have shopped at Penney's for decades and for years online (only because my local store closed) and have never had an issue that was not corrected. They go above and beyond to make sure the customer is satisfied, especially when the error was made on their part (which for me was once). As far as people having no patience and being annoyed that a register was closed and they had to go to another one, that is everywhere, including Macy's during these times. Times are rough for these stores. One day you'll all be sorry when none of these stores are left and there is only Amazon and Walmart because you're all acting like a bunch of Karen's.”
“An online order was marked "Delivered" but it was not. Contacted JCP "support" to have them re-send my missing items but they ignored my e-mails so I gave up. J.C. Penney lost a customer over a $34 order.
Contrast with Amazon, who replaced a missing order within a couple of days, no questions asked. I guess that's why Amazon is thriving. They know what "customer service" means.”
“Hice barias ordenes y se me cancelaron por que no tienen inventario para que venden ropa que no tienen por eso se ban ala quiebra pierden confianza de los clientes”
“Learning my lesson!!! Never order furniture from J.C penny!!! ordered back in Oct 2021... today is 01/20/22... still no furniture, no attempt on JCP to reach out to me at all. I have called several times spoken to different customer service representative each time, they have given me local delivery company phone number ( they do not have furniture to deliver).. what to do?”
“I ordered a mattress in November was notified it was shipped and would be delivered, 2 months later no mattress and no refund I talked to at least 10 people trying to get this sorted they said they had to do a dock search no mattress, it seems I’m going to have to take to court to get my money back”
“I didn't want to give any stars to this store. I shop at the Penney's in Bel Air Mall in Mobile, Al. I have shopped there for many years and was pleased but the service now is terrible. I went before Christmas and bought some children's clothing which is upstairs. One of their cashier stations is upstairs and I saw someone working in it. But when I came to pay, the station was closed. It's not like it was closing time, it was about 11:00 in the morning. I had to go downstairs and get in line at that cashier station. It was the only one in the whole store and this was a couple of weeks before Christmas. I stood in line for 35 minutes to pay for my stuff. I went back today for a few things and once again they only had the one cashier station open with 2 women working it. 2 cashiers for the whole store! For a store that is having problems staying open you would think they could do better for their customers. I will not be going back in that store ever! I thought I would order some items but after reading the reviews about the terrible service I won't be doing that either. I used to like Penney's,
but there are too many other stores where you can get better service.”
“I ordered a ring on 12/10/2021. it said that it had shipped and was charged to my card. I checked the UPS site and there was a label created on that date, but item never received by JCP. I reached out a few weeks back to inquire/cancel as this had not seemed to ship. I was told it would be cancelled and I would get a refund. Two weeks later - no refund, not item. Called again. Told that they would respond within 72 hours. Not holding my breath. I only can hope that I don't lose my money. if so I will escalate this.”
“I ordered shirts and they use laser ship as a delivering service and Laser ship delivery my package to another building took a picture of lobby that not my building and then JCPenney going to tell me I have to call delivery service cause it’s nothing they can do but picture clearly not my lobby at all”
“Buyer beware! If you need something delivered, do not shop JCPenney. We ordered a mattress on 11/29/2021 for our daughter. We wanted to pick the mattress up ourselves but JCPenney said that was not possible, it had to be delivered. Delivery was scheduled for today, 1/12/2022, through Ryder Last Mile. I took the day off after receiving the delivery confirmation email, text, and phone call two days ago and yesterday with the 2 hour time window. I received a phone call from Ryder Last Mile this morning that their truck was broke down. I asked that my mattress either be placed on another truck for delivery today or that I could come and pick up myself. They said that JCPenney works not authorize either.
I called JCPenney customer service 1-800-332-1189. I spoke with at least 4 different people in 2 hours and none would authorize either of my requests. They offered a "discount" to deliver another day (at the end of the month). I explained that my daughter now has no mattress as we were expecting her new one today and I cannot take another day off work. The discount was $70. That is unreasonable to wait at least two and half more weeks, and then who knows if that truck will also "break down."
I then demanded a full refund and to cancel the order with an email sent to me detailing the cancellation and the full refund amount. The first email I received stated,
"The reason of this e-mail is to give you the confirmation number ******* of the cancelation request and to let you know that you need to wait 7BD to be able to see your money back to your payment method."
I said that the amount was not on the email and demanded a new email. He then hung up on me. I called back and spoke with another person, this time I'm furious, and demanded the email. After much debate about how it's not "normal practice" to send an email to that effect, she agreed to send one, which I did finally receive.
And now we are without a mattress and JCPenney will never get my business again. Nor will I ever order from any place with Ryder Last Mile as the delivery company.”
“I ordered a mattress from JCPenny online 11/18/2021 as a Christmas gift for a family member. I scheduled the delivery with Ryder Last Mile for 12/16/2021 and received a scheduled delivery confirmation email. The email stated I would receive a phone call and email with a 2-hour delivery window the day before delivery. I never received either. The delivery never happened on the 16th and we wasted someone's entire day waiting for something that never showed up. I called Ryder's customer service. The customer service representative let me know that the warehouse that my order was sitting at doesn't deliver to my area so they canceled the delivery. They let me know they would be shipping it to a different warehouse and I would be hearing back from them in the next 10 days. I expressed that I wanted the order delivered today, the 17th. The customer service representative let me know that would not happen. I expressed my frustration with the whole ordeal but never heard an apology. Several phone calls to JCPenny and several JCPenny customer service representatives later, I learned that my order was shipping from the Grand Rapids, MI warehouse to an Indianapolis, IN warehouse. 2 weeks later, I still had not received communication from either Ryder Last Mile or JCPenny about my order. I have received different stories from different customer service representatives concerning my order but nobody can figure out where my order is or how to get it fulfilled. I have been told I would receive compensation for my frustration but that it could only be done after the order was complete. Today, 1/10/2022, I received an email stating that my order had been cancelled due to “misdelivery” and that I would be able to reorder by calling the phone number on the email. I called the number and was told that particular mattress was no longer in stock. I let the supervisor I was speaking with know that I expected the next best product at no additional cost. She proceeded to tell me she found a similar mattress that she could provide a discount on. The replacement mattress with the discount she suggested was about $500 more than my original purchase. When I demanded a higher supervisor, I was told that nobody was available. When I demanded the compensation I was promised, I was told that could only be done after reordering and after the new order was completed.
I have wasted countless hours of my time on the phone with countless customer service representatives. I have made countless phone calls to both JCPenny and Ryder Last Mile but absolutely nobody has done their job or has made an effort to find someone who can figure out how to get this order fulfilled. I have heard multiple times from JCPenny how this is Ryder’s fault and I hear from Ryder that it was the manufacturer’s fault, but NOBODY offers any resolution, nobody from JCPenny or from Ryder. I have been promised numerous times that I would receive a call back from a JCPenny furniture supervisor and never receive any communication. The only time I can get any answers is when I call and waste even more of my time on the phone with so many of these incompetent people. I have had multiple JCPenny customer service representatives talk over me while I was explaining my order. They have been incredibly rude and unprofessional and have made no attempt to actually fulfill the order. This order is almost 2 months old and I have nothing but a long trail of everyone else’s fault, countless hours wasted on the phone, 3 case numbers that mean nothing, and a cancelled order that JCPenny is making no attempt to make right, all while they have almost $600 for a product I haven’t received after almost 2 months. I am beyond frustrated with both JCPenny and Ryder Last Mile. I have read countless reviews online for both JCPenny and Ryder Last Mile, the vast majority of which, have had horrible experiences, many worse than my own experience, with both companies. I will never again shop with JCPenny or any company that contracts delivery with Ryder. Both companies have provided the worst customer service I have ever experienced. I will warn as many people as I can to shop elsewhere.”
“I was very dissappointed in the xerison women crew pullovers and sweatpants material 96% polyester an 4% spandex collection that states pill resistant on the specifications. The pill resistant that is stated is not true after the first wear the pants in the couch was pillow both legs. The top was pill also on the sleeves underarm. I have been a loyal jcp customer Xersion women activewear which I have purchase every collection for several years. This is the first time I have been disappoint concerning the quality. This collection I purchased every color which I am returning except for the set I have worn. I would not recommend this style/collection to anyone. I have rate this item a one star due to the quality and durability. This product label
Is misleading so very disappoint for me because I am a very loyal coustomer
To this jcp brand.”
“I’m very disappointed that jcpenny doesn’t stand behind the quality of the products they sale , in the last 2 months I’ve purchased over 2,000 dollars worth of jewelry and the last one I purchased I wore 2 times and the clip just fell of ( it’s a chain and pendant) and they won’t do anything about it they said in order to return or exchange it has to be in the same shape they sold it to me . Well in order for that to happen I will have to leave it in the box it came in and just look at it and not wear it . I am a manager in retail and I know you can get credit from vendors when something like this happens because the product was defective to begin with I had it for maybe 2 weeks . Jcpenny I’m very very disappointed.”
“Being one of the most trusted JCPenney service providers , We have landed in the ground to serve you with extraordinary upshots. We have been serving entire happily for many years, and over time we have learned how to win the hearts of our dedicated and esteemed clients.”
