“I have no pictures to upload because I never received my online order. I called on this issue at least 7 times! I had to request a refund twice before it was entered, then I only got a partial refund for some random amount. It wasn't even the price of the merchandise less shipping, they just made an amount up. They tell you 1-3 business days before you see it, then after 3 business days when the refund isn't there, I'd call back and the second associate tells you, "I'm not sure why you were told that, it takes 5-7 business days!" I placed the order Aug 12th and still don't have the refund! I think JC Penny intentionally shorted me in hopes that I'd over look it. When I called today the supervisor said, "Your ticket was worked yesterday, you should see your refund in 5-7 business days". My next step is to dispute it with the bank. Customer Service has been reduced to placating customers to get them off the phone, lies, then apologies! I have spent so much time on this issue and when I asked for a store credit for my troubles since she was so sorry, and she said "No".
So long JC Penny! With Customer Service like this, you will soon be in the long list of retailers who have gone under.”
“I ordered a dining set from JCP. I called to place the order because it was for a dining set and I wanted to make sure the delivery included assembly. I was told that assembly was included. The dining set was delivered in boxes. The delivery company told me that they do not do assembly. I called JCP and they said assembly was included and they would open a case. Someone would call me within 24 hours to arrange assembly. I have called many times since then. Each time they tell me a case has been opened and someone will contact me within 24 hours. Well it has been 16 days almost 400 hours and I still have not received 1 call from JCP!!!!”
“What has happened to JC Pennys
I went into JC pennys at Rosedale Mall in Mn.
OMG Dirty Dirty
Someone clean up
The service was terrible
They had a jewelry sale going on the man behind the counter needs to quit. It’s apparent customers bother him.
I’m not sure I can even order online knowing and seeing that store today.
Super disappointed that a company would let their stores look like that.”
“I wish I could give a -5 star rating. I purchased a pair of Ashely bar stool from JCP. I realized later that the chairs were lacking wooden support on the seat. They are super uncomfortable and make my thigh hurt. They sent me defective items. I called to JCP customer service and they denied to adjust or return of the order simply because it's past 90 days. The customer service manger was rude and simply denied to make any correction on the mistake they committed. Can a seller like JCP sell any garbage to customers and rob customers' hard-earned money? Can a seller like JCP back off from their responsibility of consumer satisfaction? I am not surprised JCP is doing super poorly and vanishing from the market. I am super disappointed and will never return to JCP in my life again, will tell to do so to my family and friends. Adios JCP!”
“I made a purchase online and waited for the delivery. Sadly, when the package arrived it was the incorrect merchandise! I decided to call Customer Servive believing my issue could be resolved but even after waiting on hold for a supervisor I was told I needed to physically return the incorrect merchandise in order to receive my credit. It is clearly visible someone placed the incorrect label with my name over the name of rightful customer! I'm so upset that I will not be shopping in any of these stores again!!!”
“They tell you the fitting room is clear across the store. Then when you get over there they tell you it's back where you were just at. I am done with this Store will never shop there again!!!! I'll buy my stuff online and not at Jc Penny!!!”
“JC penny has always been my favorite place to shop for clothes, but the cashiers here in Layton malls either they don’t know what they are doing or just plain lazy. A return or an exchange should be a fairly easy process but not here, specially a cashier name kristina, it took her about 15 minutes to process my exchange and the whole time treats and looks at as if I was trying to scam the store. It’s never a pleasant time to ever use the rewards earned, cause it’s just a lot of hassle for them to do. The manager on duty seems more concerned about someone stealing as you go to the dressing room and tries the clothes, just watches like a hawk, this store is in shambles, no wonder they are looking for a new GM. My name is Ben and I can be reached at Ben.fuller4461@gmail.com”
“I Recently spent $96.64 on an order to JCPenney . After 3 items did not fit, I had to return them . My store locally was closed . In order to return these items I had to spend $8 per item to return these items all in the same bag they were shipped to me in. In the end I only got a credit for $40.48 out of $96 64 if you order five items and you send five items back in the same bag that they sent it to you in you still have to pay $8 per item to return these . How is this fair? This is highway robbery I will never shop JCPenney again in my life.”
“I ordered a pair of joggers for my dad. He didn't receive his joggers, but instead received a pair of children's underwear. I called to notify the company. I didn't want a refund. I just wanted the pants. I was told I would have to go to a jc penneys to get a refund, so they could then charge me again and send the pants. Why should I have to do any of that when it was the company that messed up? What is so hard about sending the thing I ordered in the first place? My dad gets a pair of child's underwear Instead of the joggers I ordered him and I have to do the work to rectify the situation? If I wanted to go to the store I wouldn't have ordered them online to begin with. I won't shop there anymore. It's 100% not worth the headache”
“My husband bought me a ring but when he left me the size was not correct. I called customer service 6 hours later and they told me that they couldn't do anything that they can't change orders and that my order arrives in 18 to 28 days and that if I want them they will refund the money and then make a new order, that sorrija was on special but now it is in regular price
I just canceled my card and will never shop there again.”
“I ordered $87 worth of products from JCPenney online, put my new address in to be shipped there. When I paid with PayPal my old address must have kicked in. I did not know this until I received a confirmation email from JCPenney stating my order confirmation. I immediately called JCPenney‘s to try to have this issue resolved and give them my new address. They told me they were unable to change the address and could not cancel the order even though the items we’re not packed and the order had not been processed yet. They told me I needed to wait for an email saying items were shipped and then I could notify UPS to have the address changed. I never got an email saying the items were shipped so my merchandise went to the wrong address. I then got an email stating that they were delivered that’s how I know they went to the wrong address. There should never be such a big issue about an address change this is absolutely ridiculous and unacceptable and I will never shop at JC pennies ever again!”
“I bought a Liz Claiborne top. Fit great. I washed it as directed and didn't even dry it in the dryer just hung it to dry and it shrank 3 sizes. Was told I can not get my money back. Done shopping there. Can't ever use my rewards either The site never works.”
“I placed an order for curbside pickup, for the first time today. I got the email saying it was ready to be picked up. There was NO LINK on the email to notify JCP that I was waiting. There was NO PHONE # on the designated parking sign to call. Just use APP at jcp.com/curbside. Downloaded that - all it did was give me JCP online - again, NO LINK. This is very poor given we are 2 years into a pandemic. I have never had a curbside pickup, anywhere else, fail so miserably. I am extremely disappointed, I expect more from JCP!”
“There is a hole in the middle of a pillowcase that came with a sheet set I ordered.
I am due for surgery in less than a week and I HAVE to have a negative Covid test prior to surgery. JCPEnney.com offers contactless delivery but not contactless return.
They have lost me as a customer.”
“We've been waiting for over a month for a mattress that never came. Every time I connect with customer "support" they try to make me track down the mattress by calling all the shipping partners and delivery partners they have. Apparently that's somehow my job. But the numbers they give for the delivery don't even exist. Only order something from this company if you like throwing money and time away.”
“We shopped at store number 1775 in Bismarck, ND and the associate in the intimate apparel was awesome! She helped my mother find exactly what she needed in that department. Even after the choice was made she continued to help us with online ordering and product number. Her name was Betty H. Top notch gal, super friendly and helpful!”
“I moved and updated my address with JCPenney within 3 days. I placed order 3 months later and it was sent to old address. I contacted them to advise them I have already updated my address with online customer service and they said I would need to contact both couriers and inquire about having the packages rerouted. Then, noted they still have my old information on their site. Customer Service was unhelpful, couldn't even make the changes and dismissed my concerns about how many times I have informed them of wrong info and is still showing on their system. I'm out $100 since the couriers are not replying to my emails and won't be shopping there anymore. Their customer service is very poor and they show no accountability for their own mistakes.”
