“No stars. Made a order online a month ago.. no tracking no update.. emails back and forth... I was looking into the options of either waiting for my order to come in or a refund.. I had follow-up questions while on the phone about what I wanted to do... the supervisor refunded my money and when I asked further questions about when I would get my item she FREAKED out that she already processed the refund.. which I NEVER asked her to do because I was still deciding if I wanted to wait for my gfs ring or not. She blew up on the phone with me because SHE made a mistake. I will never shop here again.”
“I wouldn't give any stars for JCP Online if it were possible. Order placed on Nov 14. Nov 17 rec'd email saying order had shipped. Clicking on tracking button: label generated-waiting for seller to ship order. Nov 28 I called to check on order because status never changed. Wanted to cancel. Associate said it had shipped but not updated tracking info yet. Dec 5 called again. First guy lied. Order still not shipped. Canceled order. 7-10 days for refund! What antiquated system are they using? Never ordering online from JCP again.”
“Place a order November 17 and after first call they stated order was shipped in separate packages. After my second call they stated blouse was out of stock. Will refund my money! Good thing I kept calling to find out the status. Bad customer service.”
“Bought $120 worth of Xmas gifts they sent to the wrong address and wouldn't update the address now the package is lost and they won't refund my $120 now I have no gifts and no money to buy more I will be canceling my jcp credit card after the terrible customer service.”
“I have ordered online from jcpenny for years. This time my item wasn’t in the box and it’s been nothing but a run around!!! I will never order online from them again!!!”
“I would give zero stars if I could. I have been a longtime customer of JC Penney. Through the years, I've dealt with some issues including wrong items shipped, but my most recent experience takes the cake. They shipped me the wrong items (two very large rugs that I ordered in a rectangular size, and they shipped round ones). I called to get a return label because I'm not getting in my truck (they are too big to fit in my car) and driving 45 miles to the nearest JC Penney store with current gas prices, and I shouldn't be out the gas money, time, or cost for a shipping label for their mistake. However, I'm thinking that the first lady I talked to actually only pretended to help me. She stated that my return label would be generated in 24 hours (it wasn't, and evidently, that's not a thing), and that I couldn't get the correct rugs sent to me as they were no longer available. That was frustrating, but okay.
After the return label didn't come, I waited on hold 45 minutes on a new call the next day for a return label to be generated. The gentleman I talked to informed me that I could indeed get the correct rug and that they were in stock, but they would charge me for them again, and then I would get a refund when the incorrect rugs made their way back. No go for me, considering they already have $600 of my money tied up with the wrong ones. Most stores who ship the wrong thing immediately send the correct one and only charge additionally if the wrong item isn't sent back in a timely fashion. The return label does not include a pick up from UPS, so I have to haul these giant things to the nearest UPS store, and I need help to do it because they are too big for me to lift by myself. I'm completely irritated that it took so long. I will no longer be shopping at JC Penney. My time is so much more valuable than waiting on hold for 45 minutes for a simple return label.”
“I made an order for 2 queen size electric blankets. I checked my email within 2 hours and realized the order was for 2 twin size blankets. I started a chat immediately to try and change the order and pay the difference. Told they couldn't cancel my order and sorry Sandra couldn't help me. Then I called the 800 number and spoke with Aydi and was told if I didn't cancel my order within 30 minutes of placing it, too bad. I will have to pay to return them and she was wasn't will to help me change my order. No wonder JCPenney stores are closing. Terrible customer service. I will NEVER order from them again.”
“Friday, I visited jc penney Black Friday sale site. The shoes I've been watching were being advertised as HALF PRICE for $47.50. LIARS! I have been watching for a couple pairs to go on sale. The usual price IS $47.50 and they have never been $95.00. I hate a liar and I am certainly NOT purchasing anything from one. You need to let go JC and let your store go bye bye. And the fact that you get by with lying to the public is disgusting! Shame on you.”
“I placed an online order and never received confirmation that it was ready for pickup. I go to my account and check and it states that it was shipped! I specifically requested store pick up! Horrible service with no resolution.”
“Almost a year since I returned a ring bought as a gift. Still no refund. Claim never received despite proof by UPS. Horrible communication and they steal your money.”
“I have shopped with JCP many years and never had any issues or received such poor customer service. Placed an order Nov 14 thinking that is plenty of time for delivery with all the warnings about shop early to avoid delays. Well, I was discouraged when my shipping confirmation showed Lasership tracking number, in my experience with Lasership they are slow and never update tracking. I checked after 48 hours and saw status was still waiting on package that label was created. I gave it 4 or 5 days after still not receiving any notifications that I signed up. The status said Exception - package damaged contact seller. So I contacted JCP via email … no response so I called JCP and explained Lasership said package was damaged and to contact them. I was informed I would have to wait for Lasership to send the package back to JCP warehouse before I could be issued a refund? I asked how will I know when JCP receives package since Lasership does not update tracking. I was told I would have to call back in 10-15 days to see if JCP warehouse has received damaged package. I explained that would be middle of December and all these clothes were Christmas presents. The agent informed me I could order again but I would have to pay for new order?? Most companies would say I can see package was damaged at carrier facility let me replace that order for you… nope not at all. I got the run around our system will not let us replace your order. Keep in mind this order status is not lost.. it said package damaged and for me to contact seller. Supervisor I was transferred had attitude from the time she answered the call. I was at no time rude on the call so not sure of she just having a bad day or in the wrong profession. I have never been frustrated enough to leave a bad review for any business so congratulations JCP! You are that bad!!”
“I tried to make shopping today, but when I finished and my order was confirmed, I decided to make some changes. I canceled my shopping and started to do it over again, but I lost the coupon online code. I called customer service and someone on another side from customer service told me if I canceled my shopping I can not reuse coupons again. And he said he cannot help me to return my coupon code. I didn't finish my shopping because I lost the coupon.”
“I placed an order on Nov 5 and after 15 days did not receive any notification that it was at the store. My call to the Customer Service rep was useless. He told me that he didn’t see where it was and that I should call the local store myself. I called multiple times and got no answer. At one point, I dialed zero for the operator and got a recording that the operator was unavailable.
I emailed twice and got no response.”
“Only put 1 star because I couldn’t put zero. This is a scam and customer service is no help, it’s ridiculous they have no problem letting you spend your money ordering stuff but when you package never shows they won’t give a full refund. NEVER SHOPPING WITH THIS FRANCHISE AGAIN.”
“Jcpenny claimed that my order was delivered. I was home the entire day and have a camera on my porch.. no one attempted to deliver my order. Their customer service is awful. They will not do anything to help me. They will not replace or refund the nearly $200 that I spent on the order. I thought JCpenny was a company that I could trust. I was wrong. Be careful if you order online.. its a scam.”
“If I could I would give 0 ⭐️. It has the worst customer service. I opened a credit card with them when they said I would receive $20 rewards in my email which I never did. I called the customer service and they kept transferring me to a different person within the same team without resolving my issue. I had to tell the same story every time to 3 different people while staying on the call for almost an hour. I just closed my cc after having such a bad day with their service.”
“Recieved a damage T.V. Stand, I was so excited to set up my new t.v. stand but after opening the box I see I received a damaged product. I'm not to happy about that.”
