“JcPenny’s Home Expressions brand has acrylic storage that is visually appealing and looks sturdy. It puzzles me why the brand has not thought about the labels on the containers in more detail. The labels are difficult to remove and leave tacky residue behind. If you use anything abrasive it ruins the acrylic. Just ridiculous for me to purchase storage containers I then have to scrub because no one thought of using an easy to remove adhesive like glue dots. Makes the product less enjoyable.”
“I order 5 items from JCPenny's. One shipped by USPS and other 4 shipped by Lasership. I had to pay 8.95 for shipping. Lasership states they delivered Sunday to our front door. We were home all day and no package on lot. JCPenny's will not do anything for 2 business day, but they take your money as soon as you order. Lasership is looking into it. POOR CUSTOMER SERVICE FROM BOTH!”
“Came to the jc penny store in2400 Richmond rd ste 61. Texarkana tx 75503 Lillie attended us she was very helpful and patient with us I was very impressed with her work ethic thank you miss lillie”
“The clerks at check out are so personal and wonderful. I have my favorites in Nampa store. Their smiles and helpfulness makes waiting in line worth it.
The ladies in the floor are great I needed her help in two departments and she never made me feel like I was wasting her time.
Thank you all for showing up and working with a great attitude.”
“I have had the worst experience ever placing an online order. JC Penny has not been able to help me for 2 months. I ordered a bed in December and still there is 0 update. My order is 2022-3443-1600-2611. I need resolution on this if you lost my bed fine. Reimburse me but this is ridiculous. I need a solution. I’ve called 5 times and keep getting passed around, I’ve been sleeping on the ground for a month plus waiting for this bed. I’m tired of calling the 1800 number, I need someone who can make a decision to make this right ASAP. Please advise”
“I couldn’t do anything but laugh after purchasing a couple pair of paints from this store in Covington, Louisiana.
I had no issue with the staff or location but after picking out two pair of paints and heading to get checked out , I gave it to the cashier to ring up.
When she told me 97.00 dollars per paints I couldn’t do anything but laugh and the cashier asked me what’s so funny.
All I could think about are these new owners and corporate goons they hire raising prices up without giving their employees raises.
Then I think of the quality of their product and say to myself why in the hell am I’m paying this for these pants when I can get it online much cheaper or just go to Dillard’s for a better product.
I would love to hear their response as to why it cost that much but I’m sure these goons will say they increased pay for the employees which I know would be a lie.
I guess their product has computer chips in it also but I will be returning it as soon as I can.
It’s not about the money to me but it’s time we the people take a stand against corporations and start buying online and quit overpaying these goons more money and supporting their greed.”
“I have placed an online order 3 times, it has been canceled. No one knows the problem. I have spoke with multiple customer service members. Today has been the absolute worst experience l called in spoke with 2 people 2nd person said I can fix this 16 minutes later I was transferred to Anta who stated I need speak with:
FIT department needs to fix problems with 3 x canceled orders. They are to busy. No supervisors because she doesn't know who her supervisor is unable to take number now. After she said yes she could, then changed to no. You need to call back tomorrow. I informed her that now I was not trusting her words. You can trust or not trust my words that is your choice. Please someone review this call. Is this the expected level of customer service skills that I am to look forwardvto with JCP.”
“I bought 4 pair of the Adonna Fleece long sleeve women's pajama sets. I absolutely love the material and they are very warm. The problem is the sizing. I ordered 3 large for myself and 1 medium for my sister. All of the sizes had tops that were extremely small and bottoms that were extremely large”
“JC Penny.com is the absolute worst. Do yourself a favor and DO NOT order anything from them! It’s almost like some sort of scam and their customer service is the WORST! There’s way better options out there..”
“I purchased a Fieldcrest mattress from JC Pennys. I was looking for a mattress with natural components. I couldn't find anything at the furniture stores in my area and the products on-line were very expensive. I was looking for blinds at my local Pennys and discovered a mattress that fit my needs for much cheaper than anything on line.”
“Made a purchase on 10/29/2022. Afterwards, I found out that my credit limit had been reduced from $8000.00 to $1600.00 dollars. I contacted customer service and was told if I didn’t use my card frequently enough, that my credit limit will be reduced because of inactivity. Who Knew! Was never informed of this before.”
“I tried to return a sweatshirt. Apparently, my receipt was not the correct receipt. I came back with a different receipt. Again, it was the wrong one. Mary, who was helping me, and I both became frustrated. She called her manager both times. I'm writing this to compliment the manager at J C Penny in Castleton, Indianapolis. Her name is Tiffany. She remained courteous, patient, and professional throughout the exchange. The result? We discovered the sweatshirt had been purchased at Macy's. I am so sorry for my mistake and my arrogant attitude and for the confusion and am thankful for Tiffany's calm and professional presence.”
“Anonymous is TOTALLY correct. They have THE worst customer service options EVER!!!!!
Sent my credit card to an address I haven't lived at in 2 years. It will take 20-23 DAYS to get the new one mailed to me because of yhe holidays. In other words, people working (LOL) from home I'm sure.
JC Penney leadership should be ashamed of themselves!!!! I'll be cancelling my card as soon as it arrives. IF it arrives. JCP stands for JUST CANT PERFORM!!!!!”
“I would do zero stars if it was a possibility. Their credit card department, and apparently the clerk who took my payment are both totally incompetent. I will be cancelling my credit card. No wonder they are close to bankrupt.”
“I went in on a Sunday and I didn’t look at my receipt until Tuesday, the pricing was wrong I went back and the department bed was not nice she just kept saying there was no way I was right and there was never a sign in the clothing I bought. She said they fold up all the sale signs and stick them in the back of the ones that are current, but she could not find the previous sale sign from the Sunday before there were a lot of other ones but someone threw them away. Very convenient for her called manager they did nothing but listen to her not me. I called customer service they said someone would contact me. They
Never did. Watch out for what you pay at JC penny”
“I was visiting friends in Lakewood and i decided to do some shopping. I was a little lost finding certain items. What I later found out it was the store manager that walked me to the proper department. Jeff was professional, personable and very helpful. Thank you.”
“I placed an order on 11/7/22 and when I received my order confirmation, I was told I would receive it by 11/9/22. When I didn’t receive it by that date, I checked the status. It was then moved out to 11/14/22. I finally received part of my order on 11/16/22. After checking status of the remaining order, it said I’d receive the following day on 11/17/22. I did not receive. Order is to arrive tomorrow, 11/18/22. When I called customer service, the representative told me that it’s the holidays, it’s going to take longer. Good to know for future orders. Poor experience.”
