“To whom it may concern,
I had a JC Penny rep come in for sheers and curtains. The main purpose of getting new curtains was to block sunlight from entering the living room. My elderly parents sleep in the living room because my mother can't get up the stairs any longer to get to her bedroom. At the time, my dad was 90 and my mom was 87. She had a stroke so wasn't able to walk. We had to buy a incline chair for my mom and my dad slept on the couch next to her. So, the rep knew that my main purpose was to help my parents sleep better with less light coming in. Long story short and $3,000.00 later, they were not black out curtains and furthermore they still let alot of light in. I was very disappointed because as consumers we have trust that the "professionals" will listen to us and make the right decisions for us. Well, she didn't as far as that's concerned. I tried to get blinds on the window but it was during covid and everything was closed. Since then my father had past and now I sleep on the couch to be next to my mother. Needless to say I had another company get the blinds because I've been ticked off ever since that rep made the wrong choice for our situation. Moreover, I think that the reps coming into the home probably make a commission on what they sell to their clients so they are not really looking out for the customer completely!
So, before purchasing any window treatments or anything else for that matter, shop around. If you do go with a particular company, know exactly what you want and make your own "contract" and have them sign it so that if you need to fight them on it, you have proof of what you wanted. Hey, they make us sign contracts too!
On the plus side, they did a good job with installing the sheers and the curtains. Again, just be aware of the different products available they have to offer and ask about this. Also, know what you want and write it down on paper and have them sign it so that you get what you want.
Steve”
“I ordered on-line on Sept. 10, 2020. I've called 4 times asking where my order is and when can I pick up my order from the Fayetteville, NC Cross Creek mall location. I've been lied to each time, the latest on Oct 2, 2020, by a supervisor who promised to contact the Fayetteville, NC store and who also promised to call me back. When I look on-line, my order status show as "in transit". It shouldn't take over 3 weeks for 6 pair of pants to be sent to the store so I can pick up. I am very disappointed and frustrated. Poor customer service. When I talked to a on-line JC Penny supervisor, she tried to blame it on the coronavirus issue. It's a poor excuse and JC Penny needs to stop making excuses and find out where my order is. All I get is excuses and every time I call, no one can provide me with info about my order. JC Penny used to be a favorite of mine. Right now, they are my least. It's srad, because with the holidays arriving, they've lost my patronage. I will be shopping at another business from now on.”
“I had the exact same problem as the other person who mentioned their order was misdelivered, due to a problem on their purchase website, namely if you click billing and purchase are the same, and your billing address will show up, but they will ship to your shipping address listed in your account info page instead, NOT the shipping address you actually entered. I argued with customer service, that I just wanted a prepaid label to return the items. They refused. If It was my error, I would without hesitation accepted the money rerouting responsibilities and FAULT. I wholeheartedly feel you take accountability for your mistakes, learn, and make amends.
Well, obviously I am delusional to half heartedly believe that JCPenney would taken any accountability, apologize, or rectify the error.
They said contact UPS to have it rerouted, AFTER I told them multiple times they delivered to an address listed in my account, not the shipping address I clearly entered. They said check with the neighbors to see if they have it, as if UPS put it on the wrong doorstep, not because JCPenney didn’t get the right address in the shipping label.
I asked multiple times on the customer service chat to please talk to a supervisor, only to get the same autobot, inapplicable answers, such as “contact UPS,” “We are not responsible once it is handed over to UPS....” Deferral deferral denial deferral...
When I asked for a supervisor, I had to ask multiple times, after further Non applicable automated statements. When I said “Third time, may I please talk to a supervisor,” I got “You know the supervisors just going to tell you the same thing,”
Yup, I thought. But The quicker I move on the sooner the broken record will stop repeating itself.
I told the supervisor again about their website error, and they said I should have checked before placing the purchase. I most certainly did, told them, and would loved to have sent them a screen shot of the address I listed is what was confirmed. But they said the email confirmation listed the shipping address, so again they said it was my fault for not checking that. Sorry, but I guess I’m not that omniscient enough to have known that the shipping address clearly listed on the purchase receipt page, matching what I entered, would alter.
Of course, Before the chat ended, I told them I just repeated the error again before I commenced the chat with them on their website, and asked “you are aware of the error on your webpage,?” I got no answer, they disconnected the chat and the survey showed up. The supervisor didn’t even end the chat professionally, say “there is nothing further... I am ending the chat....”. The company will NOT acknowledge the error, fix the problem which is pretty deplorable. Well, I won’t shop there again, and look forward to A. Positive change (doubt it) or B. more stores closing. You choose. For me, Definitely option, C, We won’t shop there. I say we, because like this rant sharing is caring... and it’s nice when you have a coalition.”
“JASON IN THE BLINDS DEPARTMENT WAS FANTASTIC. For months now I have been working at trying to get the right kind of blinds & consulting friends,etc.& I thought Penney’s was closing& it would be only clearance items available! JASON at the Newington NH store, zipped right in on the computer found exactly what I needed within a few minutes, I had the right items, a credit card( I’ll be sure to be back) & a discount. He was very knowledgeable & informative. He was personable, patient and reassuring. I now know you’re NOT closing and I can return at a later date to order more blinds as needed. What a great employee you have in this young man. I look forward to shopping in this store in the future!”
“Prices great! Selection better than the stores here in my city. 2nd visit in 4 days. My Complaint is understaffed! One register for entire store! Employee trying to please customers while getting screamed at by Rude, price lying customers while others wait because she is alone. I saw many walk out from waiting to long (not employee fault). Not happy to see JcPenny saving a nickel by not Staffing appropriately”
“If I could they would get a 0!!!! They mailed my order to an address I lived at 6 years ago and refuse to give a credit or resend the items even though I selected that the billing and shipping address were the same!! I have NEVER had a company treat their customers so poorly. I will NEVER patronize JCP again-EVER!! Piece of garbage”
“TERRIBLE CUSTOMER SERVICE!!!
We ordered bow ties for our wedding from their website, the order came in...missing 3 bow ties with a note that said they would be here within 4-7 days...okay no biggie. Well 20 days later still haven’t received them. My fiancé called to check on the order and at first was told that THEY WERE COMPLETELY OUT OF THEM & there was nothing they could do. After getting upset with the lady on the phone she did “further research” and magically found 3 more. She then proceeded to say “well we refunded you back on the 17th...so I need care info Bc they aren’t FREE” completely RUDE and UNPROFESSIONAL. Would not recommend this store to anyone. Even with their reasonable prices. 👎🏻”
“So, I ordered 2 different items at the same time on 8/5/20. I received one of my items around 8/15/20, and it was not what I had ordered. I never received the other item, so I called customer service. The young lady I talked to was very nice and immediately gave me a refund for the item I did not receive, then instructed me to return the wrong item to a JC Penny store near me. I agreed to do this. 2 days ago, on 8/23/20, a total stranger left the package with the other item on my porch. I called JC Penny to let them know I received the item. I was asked for my card # so I could be billed again for the price of the item. I did not want to give my card # over the phone - I payed using PayPal initially. I was told the only other option was to return the item. I was offered no compensation for what I had gone through with this order, not even an apology! This has cost me so much time, stress, frustration and disappointment. I will be sending both items back, and sad to say, I will not purchase from JC Penny again, although it has been my favorite place to shop for many years.”
“Today the temperature in Tucson Arizona is 110 degrees at 4:30 pm. There is a sign holder posted out on the corner announcing the closing of the store during an excessive heat warning. I called the store and was put on hold. When the customer service representative came back she informed me that there was not a manager on duty with whom to speak. AND was very defensive stating that it was another company that is responsible for the sign holders, and offered to transfer me to a manger's voice mail to voice my complaint. (I then proceeded to sit on hold without ever being transferred for now 15 minutes. IN MY opinion this displays gross negligence of fair labor and takes advantage of Tucson's vulnerable population (those willing to sit in 110 degree heat for a low wage). AND this type of disregard for the welfare of human beings looks really bad for JC PENNEY. Never mind the poor customer service of putting someone on indefinite hold and not responding. Going out of business or not I will no longer shop at JC Penney out of principle.”
“Went to jc penny at the lewisville mall and that picked out the clothes I wanted to buy. An employee said they were about to close and once I got the register Lucy said, “to leave my things there because her registers were closed and when they say they are closing, they are closed! And I could come back another day and purchase them!” I asked her if she could please call a manager and she said, “I’m the manager!” I couldn’t believe it!! No wonder they are closing most of their stores, very poor customer service! I almost felt like I was in a third world country.”
“I received dishware set that was broken during shipping. I returned the following day per return label. JCPenney sent. I was told I would have my refund within a week. I contacted them and now they pushed my refund out two to three weeks. This is unacceptable.”
“I buy 3 mattress from jcpenney store at hurst on may 23 and the delivery it should be on Jun 16 as what they said in the recipe and until now I didn't receive my orders July 22 what kind business that I went go today to the store to ask them to cancel my order after 2 month waiting they refused to cancel my order really I m so said I will never go back to buy anything from jcpenney no more jcpenney for ever”
“After being on the phone over an hour, the same representative tried to say she was a supervisor. I received a pair of shoes with manufacturer's defect and I was told to return it on my expense. I'm diabetic, I explained the created blisters and they still did not comply.
I don't recommend you buy online unless it's absolutely necessary.”
“Told cust svce many times I returned item and due to incorrect size sent to me. They deducted S and H from my refund. Spoke to 10 reps and all told me different ways was to get my refund / was told will get credited to my MasterCard. I called my bank and they did not see it - came in with a check the next day- made an idiot of me having to call my bank. Cust. reps DO NOT understand English. I asked easy questions - when will I receive my refund - rep kept repeating "the warehouse made a mistake in fulfilling your order" Exasperating. Also asked another rep about a label when will I receive it? He could not answer me. They need to hire people fluent in English which many are not. I called 10 times and most don't understand basic English - how the hell cam they answer customers' basic questions??? Most horrible customer service I've experienced in my life!! No wonder they're going bankrupt - turn customers off!!! Would give them -0 but they do not have that rating.”
“No curb side pick up. I ordered stuff online coz i didn't want to enter the store. Why to mention curbside pickup if its not available? Pathetic management, rude staff. Never ordering or going there again. Horrible experience.”
“I only rated it a 1 because 0 isnt an option! Worst service, all-around, ever! My 2020 Mother's Day jewelry gift was ordered on May 15, 2020 at which time the website stated they had the ring and correct size in stock and gave a delivery date of June 10, 2020. I called this past Friday and was told that it was shipped "that day, but please allow up to 2 weeks for delivery". Today, I received a tiny package with a cheap "silver??" chain necklace included. Afterward came an email that JCPenny had to cancel my order due to it being out of stock. Never in my life have I received a lack of customer service like this. If I can figure out a way to send back the junk chain they sent me without spending out of my own pocket I will! It's not even comparable to the price they originally "held" for over a month for my ring I tried to order 🤬”
“I wish they had a way to give no stars jc penny on the loop in Kissimmee fl worst place ever that’s including cashier and and manager at the front a store that needs to sell like right now they make it extremely hard to purchase something then you talk to the front employees and they don’t do nothing to help unbelievable.Its about time they go out of business.”
