“My local Penney’s is great. Always helpful and I enjoy shopping there. It’s Synchrony Bank I have a problem with. First of all, they’re not even a bank! They’re a consumer financial company that has received low ratings and bad reviews. Plus, from what I’ve read, there have been some unethical practices in the past. In my case, I would receive my bill in the mail so close to the due date I wasn’t prepared. So I was charged a late fee of $41, a paper statement fee of $1.99 and an interest charge of $2.00. My Penney’s card is cut in two. I will still shop there, but will use my Visa.”
“Ordered 6 Pair Arizona Mens Advance Flex 360 Relaxed Fit Jeans, every thing was great until I got them, all six pair has spots that look like they will be holes soon, each has at least two spots in them. I am very disappointed in them”
“Dear JCP, please have more than one checkout location. Your store is big and you should have numerous checkout points open not just the one when you have Black Friday Deals going on. I went in, wanted to purchase items and the line was so long I left. I decided to go to Macy's instead and not only did they have plenty of checkout locations, they were also very nice (something JCP was lacking) Customer Service is everything to me. I still have a lot of shopping to do but it won't be at JCP (not even online).”
“I can’t find anywhere legit to leave a review for JCPenny. They sent me the wrong size pants for my online order, it would cost $8 or something for me to send them back! So I brought them to the store to exchange and someone was helping me but got pulled away by the boss? Who does this?”
“My boyfriend bought a necklace on October 4th. It said expected date October 8th. Still have not received it. The latest update on the package is October 7th. On the actual order it says "shipped". However, whenever we check the tracking number, it says label is created and facility has not received package yet. I called today and the man stated that we should be getting a confirmation later today (still nothing) about confirmation of it being shipped and should arrive tomorrow. I asked why it was taking so long and the guy said "if you buy jewelry from us it doesn't ship until a day or two before you recieve it"...which made no sense. My boyfriend also called and a different lady answered. She emailed the factory and would give him an update in 24-48 hours. Two different people are giving us two different answers. The time for shipment is ridiculous and this has now been going on for 2 weeks. Very unsatisfied.”
“I was in the twin falls salon and had my eyebrows waxed. At the time I got them waxed I could not see up close until I got home. The person did an okay job but I still had to clean some more up when I got back home, and the price was a lot.”
“I am so sick and tired of trying to check out at JCPENNEY!!! They only have one check out point with one person working every time I come. I love the quality, but THIS is too much!!!!”
“Jcpenney online ordering and canceling is the biggest con and joke there ever has been. If you don't cancel an order within 30 minutes of placing your order then you are out of luck. When you get the order you tried to cancel the very same day you ordered it then you can send it back if you call them back when you get it and they charge you $8.00 to send it back. I argued with a man and a woman for 30 minutes or more about how it doesn't say anything at the bottom of the order about a 30 minute time limit. Needless to say I lost the argument with them and was told to call them back after get my order. They are ripping people off, because they let someone ruin their company and now we are having to pay for it. My Advice To EVERYONE, DO NOT SHOP AT JCPenny, PAY OFF YOUR CREDIT CARD WITH THEM AS SOON AS POSSIBLE AND NEVER BECKEN THEIR DOORS OR WEBSITE AGAIN! RIPPED OFF ONCE MORE!!!”
“Customer service is terrible, said. I wore the merchandise. I told them I received it that way they act like I was lying. It was a terrible, terrible experience. Never shop there again.”
“I recently rediscovered Penney's. I have found a few great items and thought I might be making more future purchases but my in store experience was off putting. I received a coupon via email after my first online order. I attempted to use it for an in store purchase but the item I was buying was excluded from the coupon. Sometimes that happens but as I waited in line about 7-8 people ahead of me in the queue also attempted to use coupons. Every one of them was denied for a variety of reasons. It felt like a scam to get people in the store with worthless coupons. The employee was very rude to the customers and kept complaining that it was only 15, 10, 5 minutes before closing. Not our problem! If he had been more efficient we would have been out of there quicker and since we were within the hours of operation he should not be complaining about having to do his job for the full time that he is being paid to do so. With so many physical stores closing and the lack of customers in the store, one would think they would do more to encourage shoppers business instead of driving them away. Why do the employees not see the correlation between servicing customers and the continuance of their job/salary? It looks like that employee will soon have even more free time on his hands.”
“Jc Penny Salon, Indiana Pa
Poor experience. Beautician unsure of how to color hair. Took 3 1/2 hrs and I left prior to getting hair cut . Other stylist plus manager available to assist but offer this stylist no guidance. Indiana Site poorly managed.”
“The worst, they sent wrong order and asking me to return which is fine with me but then they wanted to me to reorder. I can order other stuff in other stores return them back and they will send the correct one. This one you have to call a different department so annoying as if it was my mistake they sent the wrong order. So much hassle buying from them.”
“My husband and I went shopping at JCP Peace Way store. We saw the men's band ring on sale there on display at $499.99 and $699.99. My husband asked the sales associate to show him a ring, which she did and at same time removes the sale price tags off the displays. When she totalled it up, saying it was $812+ with taxes after discount, I asked why did the tags on display say $499.99, the one he chose and she replied they are no longer on sale, that's why I took the sale tags and pointed at the sign behind saying they're now up to 60% from the regular price. That was not right. If the price tag had been there when we arrived, and quietly she took them off. We would have just continued shopping. Disappointed with the service she gave us and we did not purchase it. She stated they'll be on sale again on Valentine's day sale. What?”
“The customer service that I received from James at the return desk for online orders was not good. He told me that I could not return a coat because it didn't have the tag on it even though I had the receipt. The receipt have been taken off the code because it was supposed to be sent as a gift, but was the wrong size. Then I spoke with his supervisor Lisa who was less than friendly and not helpful as well. Finally I spoke with assistant store manager Meshelle, she was finally able to assist me properly. The selection in the store has gone down dramatically over the years. I used to rely on JCPenney's for their Ultra tall clothing. I can hardly find anymore tall clothes anymore. It seems as though they may be going out of business. The attitude of the employees and the selection says they may be near their end. So sad.”
“Went online found what I wanted, ordered. sent some to my home but said I had to pick up one item in Pineville NC at Carolina Place Mall. No other options.
I pull up check in.......... someone else pulled in went in and came back out. At 30 min I go in and look for someone to help me.
Thanks to the guy in home goods/cooking ware he went to store room and found package.
Even when I was leaving it still showed no one was answering Curb Side Pickup.
Don't even say its because of Covid. Its because stores don't have customer service anymore. Brick and Mortor stores are not long for this life with service like this.”
“A long time JCP shopper (about 50 years and plus the late 50's and 60's with my mom), especially of Stafford brand shirts in the last 20 or so years. They still have some good stuff, but my favorites seem to be the premium brand now and the best holiday discounts seemed to be for the newer (relatively anyway) brands they carry. The shirts I was looking at looked like the prices were raised not too long ago, and then discounted back to where they used be for the holidays.
What has me not going there much anymore is:
1. They changed the operating hours, 11 AM is WAY too late for me since I am usually pretty much done for the day and have gone home and started preparing lunch by then. Only reason I was there was I had an 11:45 doctor appointment nearby and I saw an ad for something I needed.
2. Customer service. What customer service? Some years ago I used to get accosted by someone several times each visit. This has become less and less common over the last few years. Tuesday (28 NOV 2023) no one approached me, the person unlocking the door did not really greet and was pretty much robotic. I wandered the men's section for about 15 minutes before I gave up trying to find what I wanted and left (found out later it was only online), and I only saw two recognizable employees, one at a register and the opener who was wiping the door windows (who did not say thank you, have a nice day, or anything as I left).
This is sad because JCP USED to be strongly customer centric, with good prices, good return policy (was still good on an online order that did not fit last year), and a joy to be in the store. Now it is like a store waiting for the axe to fall. Nice if I just want to browse some items for a few minutes and leave, but not if I am interested in maybe buying.”
