Karen Millen Reviews

Name: Karen Millen
Rating: 1.39

1.4 Rating 445 Reviews

7 %

of reviewers recommend Karen Millen

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Metrics

1.4

Based on 445 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Karen Millen 1 star review on 17th January 2025

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shopping online at Karen Millen has been a truly awful experience. Two months ago, I returned an $800 coat because it was the wrong size. I still haven't received a refund. I have emailed them four times, and each time a different customer service representative has replied with a vague and unapologetic response. I expect I will never receive my refund.”

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Posted 2 years ago

“Worst customer service ever! I waited 3 weeks for my items. I was told in an email I’d receive my items in 8 business days. I’m still waiting!!! I order $1200 worth of dresses to try on for a wedding. Well, the wedding has come and gone. They won’t pay for my return! I will never give them my business again and I will tell everyone not to waste their time.”

Helpful Report

Posted 2 years ago

“Wow! Where do I start? What a disappointing shopping experience. I ordered a dress for a wedding in two different sizes after it kept popping up in my Facebook feed. I paid for expedited shipping because I was on a tight timeframe. When the dresses arrived, I was frustrated to see that not only was I sent the wrong size, but the dress itself was cheap looking in person. I promptly wrapped everything back up and started the returns process within minutes of receiving the package. However, it took well over a month and countless texts to finally get my nearly $600 refund. If I hadn’t stayed on top of it, they would have never refunded me my money. They had the dresses in their possession for three weeks before they even processed the return at my written request. From other reviewers, this sounds like a common (and very shady) practice at KM. I will NEVER order anything from this company again. Worst customer service in the business.”

Helpful Report

Posted 2 years ago

“Fine if you get the order right. Worst returns service ever. Quality is definitely not the KM we remember. Ordered 1 coat and 5 dresses. I'm a size 10-12. Coat was more like a big 16. One dress was completely see-through. One had threads hanging off everywhere and the worst rough synthetic fabric. One dress was a size 14+ and far longer than the measurements or pictures. Only kept two dresses from entire order. Emailed returns to let them know at around 20 days I had not received a notification that the return was received and the tracking company had it as arrived. Advised would not even look in to it until I had no confirmation at 29 days. Requested again that maybe they could just check the system, make a quick call, etc.. Told no, they would do nothing until after 29 days. At 31 days no sign of anything so emailed them. Will see if they can be bothered doing anything now. 100% certain never ordering from again. I've had better quality and Customer care from Shein!”

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Posted 2 years ago

“For the people asking what happened to Karen millen.. well sadly its not KM like we know it ..its been bought by Boohoo .. so that does explain it .. just Google the history of what happened..”

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Posted 2 years ago

“I ordered $1200 for 3 dresses and chose express delivery on check out. Although they mentioned it should arrive 2-4 business days it never arrived! After 10 days UPS website updated to delivered while I didnt receive the package and whe I called UPS they said sender didnt ask for signature!!!!!! And the package might be lost. So ridiculous. Dont buy anything from their online store they wont care about delivery they just want your money!!!!!!”

Helpful Report

Posted 2 years ago

“I have ordered 2 jackets from KM, one leather and another fringe one. I am very pleased with my purchase. I love their selection, so many unique items. The quality seems fine to me. I received both items from UK to US within a week.”

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Posted 2 years ago

“Would give zero stars if it was possible. I sent them an enquiry about a missing Australia Post returns parcel (the returns label is generated through KM and paid for by the customer) and advised that I could not get a response from Aus Post (which is usual, they usually will only respond to a company/retailer especially when it's a retailer generated returns label). It's also evident in the postal tracking that I lodged the return. I then got a threatening email back from KM (well, Boohoo) accusing me of fraud and saying the "frequency of missing return items far exceeds normal levels" - I enquired about ONE missing item and this seems to be their way of intimidating customers from following up on anything.”

Karen Millen 1 star review on 26th April 2022

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Posted 2 years ago

“Love the clothing but bad bad customer service”

Helpful Report

Posted 2 years ago

“Since the day I discovered this brand, I was living in Brussels at the time. Every time I entered the store on Avenue Louise, I came out with two dresses for the price of one because their sales are always interesting. Now, living in Houston, I still order online and have never been disappointed. I've been a fan of theirs for more than 15 years, especially for their dresses. Having a difficult waist (wide hips and thin top), their dresses fit me great and I love them. As their fabrics are stretchy when I put them on it really fit my silhouette as if it was custom made. In any case, good quality especially the satin is impeccable. That's all I've had from KM for the past 15 years, and I just got my delivery for my graduation next month.”

Karen Millen 5 star review on 16th April 2022

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Posted 2 years ago

“Beautiful clothes - TERRIBLE CUSTOMER SERVICE. I truly love their clothes; however, they have completely giving me the 'run-around' regarding reimbursement for returns + other non-disclosed charges. Even when they say 'refund is on the way' it takes a very long time to reconcile. They need to set up a customer service system that is commensurate with their lovely clothing and their competitors who go above and beyond to keep loyal customers 'happy' [and please get 'live' customer service reps].”

Helpful Report

Posted 2 years ago

“Worst customer service I have ever experienced. Would not accept a return for an item that was too small to fit me. Ever worn and the tags were still attached. Even more upsetting because the coat was supposed to be worn for my wedding photos.”

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Posted 2 years ago

“I was pleased with my order. The clothes that I ordered just came and they are fabulous I don’t know people write so many bad reviews about Karen Millen and I am asking myself why they are doing so.As for me I will continue to do my clothes shopping at KM for quality as for the size people have to know the size not US size make sure you check and assure you have US size. When it come for price I think I get what I pay for. I don’t have any problems with my purchase so I don’t know anything about customer service. I hope my review is helpful to someone.”

Helpful Report

Posted 2 years ago

“DO NOT BUY FROM THIS COMPANY! I returned dresses for correct sizes and they have not been returning my money. I just realized this! I have sent many emails and they have been refunding only one out of every 5 dresses I’ve bought. Scandalous company!!!”

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Posted 2 years ago

“The old Karen Millen is gone, it’s just boohoo with extortionate prices now. Quality is absolutely terrible, will never buy from them again”

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Posted 2 years ago

“Was upset when I realised that I ordered from karen Millen site when she had no longer had the business. However when I had received my order I was so pleased with my purchase. The dress I ordered was the same fit and quality as before Karen Millen was in business .”

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Posted 2 years ago

“This is not Karen millen Sizes are. ridiculous ,quality is rubbish, what happened to Karen Millen ? that used to be my one shop for everything . Perfect sizing 😀not anymore just cheap rubbish and sales all the time! (As they want you to believe)I used to love this brand and was a loyal customer for over 20 years 🧐😔”

Helpful Report

Posted 2 years ago

“Purchased a coat from Karen Milan over £200 poor quality didn’t last more then 2 days even primark has better quality”

Karen Millen 1 star review on 1st March 2022

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Posted 2 years ago

“I happen to love the brand and the clothes; however, the sizing is inconsistent and I need to be able to return the items. My challenge is with customer service. First, they don't have a 'live' person one can talk with. Second, they are not customer 'friendly' and have hidden charges and requests. For example, I was charged an extra fee for UPS charge. When informed it appeared that they would help out; however, they continued to ask me for 'proof' (which was provided - invoice plus cashed check). They also continued to ask for proof of sending back merchandise (despite the fact that I had received emails illustrating their receipt). Bottom line, I have never seen a customer service company NOT take care of their existing customers.”

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Posted 2 years ago

“Gosh ..this is not karen milllen anymore its Boohoo .its been bought but them..so understand this ..and stay away .. there's no quality ..zero ..”

Helpful Report

Posted 2 years ago

Karen Millen is rated 1.4 based on 445 reviews