Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,324 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

Questions

Metrics

1.1

Based on 1,324 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Kiwi.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kiwi.com 1 star review on 7th January 2025

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All good experiences for me thank you”

Helpful Report

Posted 2 years ago

“詐騙不退款 Fuc*ing customer service. Pretend you don't understand people. Please don't give me a hard time. Airlines have said can return, but also deliberately not refund, deliberately difficult, really not personal, animal. 兩年前退不下來到現在，直接來email說不退了！笑死直接不演115486349”

Kiwi.com 1 star review on 15th November 2022

Helpful Report

Posted 2 years ago

“THE WORST SERVICE EVER. I accidentally cancelled my flight and called them the very minute to undo the mistake. The result? I LOST ALL MY MONEY because they did nothing about it. STAY AWAY!”

Helpful Report

Posted 2 years ago

“Please never book with this company is the mast horrible and worst company ever we lost a lost money to trust this kiwi.com big F..... never anymore with them don't try if don't wanna losing your times and money thx Mauro”

Helpful Report

Posted 2 years ago

“The 1.1 star rating says it all...I'd give 0 stars if it was possible - SCAM!!!”

Helpful Report

Posted 2 years ago

“Cannot get reach to support at all!! When they made money of you regardless your travel was cancelled / postponed etc, you'll never get your money back! Pure scam model! Waiting for a refund for 4 months already no way to get reach to someone for clarification at all (242 058 949 - booking, just in case someone from the company cares at least a bit about their reputation).”

Helpful Report

Posted 2 years ago

“KIWI.com USERS BUYER BEWARE! I learned the hard way after losing the cost of my ticket when I had a thoroughly documented medical emergency of a heart attack while in the airport, resulting in me having to go to the emergency room instead of making my flight. Even though the airline had agreed to reimburse me for my flight KiWI.com refused to process my reimbursement. Please note the THREE REASONS you should never buy your ticket using KIWI.com as an intermediary. #1). Once you purchase a ticket on KIWI.com, you are essentially forfeiting your right to deal directly with the airline you are flying to handle any legitimate dispute you might have (i.e., medical emergencies, refunds, lost luggage, etc.). All disputes, refunds, or reimbursements can only be handled through KIWI.com and its incredibly narrow definition of what constitutes an emergency. #2). According to KIWI’s customer service agent, they do not follow international regulations (i.e., lost delayed luggage or medical emergencies) for legitimate emergency-related disputes. #3). Also, according to this same agent, KIWI has no real customer service support to communicate with should something go very wrong. And let's face it, more goes wrong these days than right, with air travel! They don’t even have an address to submit demand letters regulated by US law. The best you’ll receive in terms of support is a pseudo-robo customer service “person” claiming to be the final arbiter of any dispute. SO, IF YOU USE KIWI AND HAVE ANY SORT OF TRAVEL EMERGENCY THAT ENTITLES YOU TO REIMBURSEMENT BY THE AIRLINE ITSELF, BECAUSE YOU BOUGHT YOUR TICKET ON KIWI.COM, YOU ARE COMPLETELY SCREWED!”

Kiwi.com 1 star review on 3rd November 2022

Helpful Report

Posted 2 years ago

“Awful customer experience. No communication whatsoever. It has taken almost 13 months for my refund to come back to me. The amount I've been offered is a third of what I paid for the flights in the first place. I only cancelled my flights because there was a change of dates which meant I couldn't go. The other options were to pay significantly more and have a layover for several hours. Don't bother using them, always just book direct. Worst customer experience I have e ever had”

Helpful Report

Posted 2 years ago

“Extremely disappointed in Kiwi's policy to not refund or assist in any way if I no longer need to Checked luggage. I paid $80 for checked luggage and will definitely not be using Kiwi again”

Helpful Report

Posted 2 years ago

“Kiwi sold me a ticket from Mexico City to Orlando with a layover in Cacun that was so short it was essentially impossible for me to arrive to my next flight!! After talking with customer service they blamed me for poor "time management" even though it is clear there is no way on earth I could have made it to my flight on time. If you are buying a ticket with 2 different airlines that is international know that you need at least 2 hours of layover because check-in closes 1 hour prior to departure.”

Helpful Report

Posted 2 years ago

“They are such a terrible company. I've been working for 9 months to get my refund. They only have "chat" customer service. They are just scamming robots. Never book with them.”

Helpful Report

Posted 2 years ago

“No human to reach for help. at best, you get a chat with an AI, or just send a message, and hope for a reply. For a refund, you get credit on their weibsite, so you'll HAVE TO use this horrible service again, or you get a refund back to your card/account 3 months later.... that's THREE MONTHS LATER. They're REALLY GOOD at taking your money, but after that, they don't exist for help.”

Helpful Report

Posted 2 years ago

“I booked two tickets and paid £1706GB from kiwi.com.when arrived at the airport they checked and informed us Kiwi provided a fake reservation number. Tickets were not showing in the system. We stayed there for almost 6 hours and Kiwi.com didn't do anything. I have had very bad experiences with kiwi.com”

Helpful Report

Posted 2 years ago

“I paid for a booking. They then sent me a message saying one of my flights legs had been canceled. They said I had to cancel my whole trip because of this. When I went directly to the airline the flight was available. Kiwi said cancel the whole lot, wait 3 months for a refund and they didn't know how much I would be refunded. You can't talk to anyone by phone or chat. THIS IS A SCAM COMPANY. DO NOT USE THEM.”

Helpful Report

Posted 2 years ago

“Our flight was re-scheduled more than 48 hours earlier. Kiwi.com refused to refund anything or re-schedule new flights without double cost. Sorry, you get 10 eur discount.”

Helpful Report

Posted 2 years ago

“Kiwi.com is the worst and caused us to lose $10,000 on our trip to Bali! They completely screwed us over on our flights from the US to Bali, Indonesia this summer and it was so bad that the airline wouldn't even let us on our flight- stating that no one should have ever sold us these tickets because they were unusable due to visa situations quickly changing on a certain leg of our flight. Kiwi had never contacted us prior to our trip about the changing visa situation- so we had absolutely no idea we needed this extra visa. So there we are stuck at the gate 3 hours before our flight, with Qatar airlines calling Kiwi.com and talking to them (ended up at the check-in counter for 1.5 hours with no one from Kiwi offering to help us out or re-route the flight). The gate agent told us were were completely out of luck and that kiwi should have never sold us these tickets. We ended up having to pay an extra $7k for 2 one-way tickets for Bali on another airline that left the next day and we also missed an entire day of our trip. After the trip, we had Amex dispute the charge with Kiwi.com and Kiwi denied their wrong doing of selling us a completely unusable tickets- costing us an extra $3k in refunds Kiwi would not give us for the bad airline tickets. I will never book with them again. STAY AWAY. Afterwards, I googled it to see if this same experience had happened to other people- AND IT HAD! What a dishonorable company!”

Helpful Report

Posted 2 years ago

“Wish there was a way to post negative stars myself! My son booked his first trip through the airport which directed him to the kiwi website they advertised $278 for the flight forward three hours and they say they need another $213 to complete his processing because the carrier upped the price. Turns out Manchester airport had no idea that kiwi was even attached to them. It should have redirected us directly to the airline. there was never an up-in-price and American Airlines had the price cheaper for the flight. Now we are in the struggle to get over $300 back from them can’t get through to their customer service for over 24 hours. We have gotten the same message when calling they’re too busy to talk to us, and then you get disconnected”

Helpful Report

Posted 2 years ago

“Wish I could give 0 stars.. Had one flight cancelled..so used the vouchers they gave me (a year and a half later!) on top of an extra £300 to book another trip...this was then cancelled as well and I only received half the original total back...in vouchers again even though I had never requested it back in the form of vouchers and when asked to rectify this I was hung up on twice and now mysteriously my log in details which have worked through out the process no longer seem to...I have spoken directly to the airline and they have told me I qualify for a full refund. Give these scumbags an inch and they will take the lot DO NOT USE!!”

Helpful Report

Posted 2 years ago

“I'm in New Zealand, and I booked flight and made the payment, but in the end they charge me for the US dollars, it almost 2 times expensive than the New Zealand dollars! I called them, why there's no sign or note shows it's US dollar, they said I should change the currency and it's hide in the upper right corner!!! who will notice it? I mean we spend money in our country but not paying by our country's currency?!!! SUCH A FRAUD！！！DON'T USE THIS WEBSITE!!!! Of course no refund after that!!!”

Helpful Report

Posted 2 years ago

“If I could give a negative star I would. My wife called this trip we booked through Kiwi.xom Armageddon. We booked a trip through them from Lisbon to L.A. with a layover in Toronto. The flight from Lisbon was delayed so we missed our connection in Toronto. Fortunate for us my wife purchased the extra customer care with Kuwi.com to have them resolve any issues coming up on our trip. It would have been better if she hadn't. Customer service was totally worthless. Their representative had us going back and forth between 2 different terminals (hauling our luggage), standing in 2 hour long lines only to find out that the airlines did not recognize Kiwi.coms reservation number ( mind you there were seats available on these flights). At one point we had three different ticketing agents from Air Canada trying to assist us. They told us that we were never booked on the original flight. We incurred $80 in Uber costs, almost $400 for a hotel room (Holiday Inn) plus meals plus having to buy Sim cards for our phones. This was back on the 20th of June. We ended up buying new tickets at the Toronto airport for a Delta Airlines flight. We spent more on all this than the cost of the original flight plus we had to spend 2 days at the Toronto airport. Today is the 14th of October and still nothing from Kiwi.com although we requested a refund that day. It wasn't the airlines fault, it was absolutely Kiwi.coms error. Fool me once shame on you. Never again. Absolutely the worst travel experience I've ever had!!!! Stay away!!!! Booking number 238 614 673.”

Helpful Report

Posted 2 years ago

Kiwi.com is rated 1.1 based on 1,324 reviews