Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,324 Reviews

2 %

of reviewers recommend Kiwi.com

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Metrics

1.1

Based on 1,324 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 7th January 2025

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the worst company ever! I booked 6 flights around Europe and they ruined every single one of them. They moved my flights to other days and I had to pay extra nights in some hotels and loose nights in others. Then there was a typo with my name and I checked each airline and the passenger name can be changed for free if its under 3 characters, which in my case it was. Not only they replied to me after weeks of trying, I had to call them since they ignored my emails. And to make it worse, Kiwi wanted to charge me 150£ per flight to fix the typo which its supposed to be free! That price was even more than some of the flights. I had to call each airline individually and do it myself, but since kiwi did the reservation, I had to remove them as the owners of the reservation and change it myself. And thanks to that I found out they messed up the luggage for one of the flights! They forgot to add the luggage for one of the returns! I had to pay extra for all that. I ended up paying 500£ more due to change in hotel accommodation and the luggage. The worst company ever! I will try to seek legal advice because this was outrageous!”

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Posted 2 years ago

“HORRIBLE COMPANY DO NOT BOOK WITH THEM. Their polices are not legit and they have worst customer service.”

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Posted 2 years ago

“they don't care Had a family emergency the day before my flight and called to cancel my flight. They refused to help me since it was less than 48 hours. I understand they have to follow policy, but there should be exceptions. Such a waste of time and money.”

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Posted 2 years ago

“Good luck having a refund with those scammers. My flight was cancelled and the airline issued a refund 4 months ago and till now KIWI didn't give me a penny. I keep chasing them but no answer. I will never use this company again.”

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Posted 2 years ago

“Under no circumstances should you book with Kiwi.com! Absolutely shocking and incompetent customer service. I tried to book a flight to China but found the flight itinerary they sold was actually impossible and wouldn't be acceptable for anyone to be admitted (according to the Chinese Embassy). I rebooked the suggested itinerary on the site only to get a notification several days later that it was rejected. Thus began a long saga of correspondence with the Help Desk (they offer phone support 2 weeks before your flight date). The only times I get any information is when I've chased them up - they do not take any initiative to find a solution. They answer all queries and suggestions with excuses: - the flight route is unavailable (yet I can see them selling the routes on their website and on other airline websites) - we have a high volume, you are in a queue and we are working through it, please be patient (for nearly a month??) Terrible company!”

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Posted 2 years ago

“Stuck In Toronto due to bad customer service”

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Posted 2 years ago

“⚠️Kiwi.com is strongly advised against, has been scammed for 8500kr⚠️ On 25.01.22 I bought a flight via Kiwi.com. The flight was booked until 28.08.2022. On 28.01.22 I was informed that the trip had been changed so that it could not be completed, and that I could demand an assisted refund. I therefore booked a new trip on January 31 as I was entitled to a full refund. I was again informed on 12.06 that my new trip had been canceled. In the meantime, I have complained to the service provider about the cancellations. I have not received a solution. I have had the Transport Appeals Board take over the case for me, but they have also not received a response in about half a year from kiwi.com. In the chat with the kiwi, they claim that they have not been contacted by the transport complaints board. I have travel insurance privately and through the Danish bank's travel insurance through a mastercard with the academics, but since the trip has not yet taken place, the above is not covered via travel insurance. After reading comments, one comes across experiences such as: "The Department of Transporting contacted the airlines, and they both got back to me directly. I found out Delta refunded Kiwi.com in November 2020, and Hawaiian Airlines refunded them in February 2021. Kiwi.com fed me reads for 2 years when they had MY MONEY on their account. " Have also read experiences about cancellations of aircraft where the aircraft have not actually been canceled in reality. If kiwi.com could get 0 stars, they would get it from me. Cruel experience, without the opportunity to contact by email, phone etc.”

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Posted 2 years ago

“You cheated on me, took my money, and didn't give me any more information about my booking.”

Kiwi.com 1 star review on 16th June 2022

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Posted 2 years ago

“GARBAGE NIGHTMARE COMPANY”

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Posted 2 years ago

“Avoid this terrible fraudulent company. They attempt to scam you out of your money. They don’t respond to messages so I am pursuing a refund by disputing the charge through my credit card company, which is the only real way to deal with these criminals. I hope they go out of business and the owners rot in prison.”

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Posted 2 years ago

“Booked a flight with them. The flight was cancelled. They offered another flight about 3 weeks before my originally booked flight. I already had my accommodations so I needed to leave on the original date. When I booked the new flight I had to pay again. They didn't refund my original purchase. Total scam. Will never do business with them again. MF.”

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Posted 2 years ago

“Such terrible service. The people pretty much scam you out of your money. It’s hidden fees and policies are designed to scam you.”

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Posted 2 years ago

“They have a fraud refund policy. They refund you just $10 from any amount you paid. Even if you try to cancel it right away after purchasing. They do not answer chat, there is no way to e-mail them. You can not call them. Only if you have a booking and the flight is within 14 days.”

Kiwi.com 1 star review on 10th June 2022

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Posted 2 years ago

“Kiwi is the worst travel service I’ve ever come across. Kiwi is basically set up to scam you out of your money. Do yourself a favor and avoid Kiwi like the plague. You will be glad you did!”

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Posted 2 years ago

“Cheating system DO NOT use, they put different flight details on what you paid. Then money has been deducted and they are not responsibled for it. They say this is service agreement !!! You should have read it. !! Scam Cheat Fruad”

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Posted 2 years ago

“Sadly a really terrible experience. I tried to add baggage to my flight but I could get in via the airline company because kiwi com had used a private email of their own without telling me. I had to request this but sadly it was too late and my boarding pass was already available so now I have to pay extra at the airport. I had to request the email and then wait for a verification code which I never received from them. I rang up to ask if there was anything that could be done and was hung up on by a rude Woman. Very disappointed and want my money back”

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Posted 2 years ago

“I'm afraid this company is a total scam. My daughter booked a flight, the first leg of which was cancelled a few days after booking and she hasn't received any refund. She was also told that one piece of checked-in luggage was included (ie for the second leg of the flight). It wasn't. She had to pay $80 to get her bag checked in. Kiwi admitted they were at fault on the phone and said all she had to do was fill in the details online and she'd get a refund. She submitted the details, and got a message saying they would not be refunding her. She now can't get in touch with them, either by phone or online, because as soon as she enters her booking ref, the system blocks her. Impossible to get through to an actual person. Believe me, we've both tried. No way would I suggest anyone uses this company. They really shouldn't be allowed to trade.”

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Posted 2 years ago

“Dogshit. Do not use.”

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Posted 2 years ago

“Customer Service is horrible. Can't actually blame the employee their policies and scamming techniques are not the customer service reps fault. But they do work for a company that overcharges for flights. I booked 8 passenger to a flight and at the time it was the cheapest option online, well based on the search engine. Best advice search the airline site directly and avoid booking through travel sites if possible. I ended up paying $200 per person costing me $1600 extra. They have many add ons and pricing schemes so they can take your money. DO NOT USE THEM.”

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Posted 2 years ago

“Don't waste your time and money with them they are thieves they stole my 1178 dollars they are not helping the customers even the manager Jordan is not helpful he just waste your time the staffs are also irresponsible and they don't know how to solve the problem I have been trying to change my ticket they didn't help me”

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Posted 2 years ago

Kiwi.com is rated 1.1 based on 1,324 reviews