Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,324 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.1

Based on 1,324 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kiwi.com 1 star review on 7th January 2025

171

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My daughter's flight from Cincinnati to Shanghai by KLM on April 12, 2020 was canceled! We booked the ticket from KIWI.com. After 29 months, we have not got a dollar for the refund! What a lousy and greedy company KIWI.com is! Don't buy its tickets!”

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Posted 2 years ago

“Its a scam website. Save yourself trouble book it with the airline itself. These people are just scam, i had to postpone the trip and had to pay the entire trip i booked with kiwi. In the same trip one of the airlines i booked directly, i only had to pay the difference in cost but the flights i booked with these guys i had to repay the entire trip.”

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Posted 2 years ago

“Kiwi is trully horrible! I had the worst experience! The site send me a message saying my flight had been affected. Since their page offers limited to no information and their virtual agent is useless i had to taje a cab back to the airport to check with the airline. My flight was NOT affected. It ruin my trip because i had to cancel plans to make my way to an airpior two hours away! Dont use them unless you want to experience a lucid nightmare!”

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Posted 2 years ago

“Kiwi is a no take responsibility for poor flights delays. The flight was delayed in Peru 39 minutes which resulted in me missed my flights back to Canada I had to rent a hotel for two nights before I could book another flight out. I booked another flight and then they sent me an email saying “sorry but the flight sold out and then the prizes double. They nickel and dime you on everything and in general just a crapy site to book through. Stay far away from this company.”

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Posted 2 years ago

“BOOKING NUMBER 2 6 1 7 9 6 8 9 8 CHEATERS! DO NOT BUY through KIWI DO NOT BUY through KIWI. They are the biggest cheaters. My flight was rescheduled by 11 hours by airline and airline is ready for full refund but KIWI does not want to pay me the refund amount. WILL NEVER BUY THROUGH KIWI”

Kiwi.com 1 star review on 25th August 2022

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Posted 2 years ago

“SCAM AVOID !!! I planned a return trip london to berlin , they cancelled my return flight without telling me. then it went up to £250... go straight to the carrier these companies are trying to scam people”

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Posted 2 years ago

“Horrible company please don't use this place they will take your money it was the worst decision ill never make that again”

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Posted 2 years ago

“Not happy with the service it was my first time using this agency. And i will never again! I booked 6-11 and the date on the final booking has changed to 4-8. Which is weird. I bought for 5 passengers and with in the time that i realize that it was wrong (after 2 hours) I messaged soon and they answered 40mins later saying that it was confirmed they cant cancel anymore. But in the app nothing says that it was confirmed no email that was sent to me either by that point! Note this I received the confirmation email at 5:47am I booked the flight at 00:30 i asked for cancellation at 2:43am and they responded at 3:27am saying that it is confirmed and cannot be cancelled while I don’t get any notification or confirmation. Instead at 4:41am i still got an email saying sorry for the delay booking confirmation! For me they just don’t wanna cancel and just take the money i paid for since there’s no refund at all or if i change flight i have to pay the full price again. I wouldn’t recommend this agency to anyone and i’ll spread the experience i had with them. And let Karma do the work for this agency.”

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Posted 2 years ago

“We were attracted by what appeared to be cheap prices of flights , but it turned out that we had to pay a lot for changes in routes and for luggages. Their responses to emails takes sometimes 5 days. Very bad experience.”

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Posted 2 years ago

“I bought a flight ticket and 30 minutes later message that flight sold out or unavailable, they then ask for additional money to be on another flight. Refused and asked for refund, only to be given a credit which I can used within 2years. Wrote that I rather have money back on my card but they refused so I booked another flight with the credit, only to be told they will confirm within 24 hours. I think just a ploy to request further payments for more expensive tickets. Will not use again.”

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Posted 2 years ago

“Never use Kiwi!!! the worst company ever, terrible customer service. I bought airlane tickets over two years ago, they didn't refund me yet. They said that they are waiting for the airline company to refund first which is no true because I bought the same ticket with Bravofly, using excatly the same airline and they have refunded me one year ago. Kiwi still owe me 1700 $. They answered me 2 to 4 months later and not even the question I am asking. To conclude don't use this company, this is a scam, not reliable at all !!!”

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Posted 2 years ago

“I will not use them again... I recommend you not to either I will not use them again and I would not recommend using them. I paid for a 10 kg bag but when I arrived at the gate, I had to pay AGAIN for the the bag. They don't have a customer service team, I messaged them asking for a refund, its been 5 weeks since I first emailed enquiring about an email. I have followed up several times and STILL have NOT yet received even one reply.”

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Posted 2 years ago

“It looks like a blatant scam. I ordered 20kg checked luggage. I went through the ordering process again to double check whether I did not make a mistake, I did not. The 20kg changes to 10kg upon paying. I contacted kiwi.com via email (not gotten a reply yet after 3 days). The chat is just manned by bots and low paid outsourced workers that don't seem to understand what you want or just blatantly ignore everything you say. I explained about the mix-up and just asked for it to be rectified and always get the same reply back saying "additional luggage can be purchased... And you have purchased..." not confirming they understand the issue, which is in their system, and from what it looks, is on purpose, as they just ignore any reference I make to it. I asked for them to refund the luggage and they said that can't be done. So, I guess we are just going to have to pay extra and the only thing I can do is warn others not to purchase through Kiwi.com I there is supposed to be 10kg free per person, however, the order does not mention this, just 10kg free for person A, and 10kg paid for person B. I asked them about this, again, they seem to be too mindless to answer a simple question of "Do both people get the 10kg free?".”

Kiwi.com 1 star review on 17th August 2022

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Posted 2 years ago

“Scam. Try to book via kayak. Just taking few minutes to book and price rise up like extra 150. Add on more money on bags fees more than airline charge. Never use them. Use Google flights search and I got 50 dollars less direct with frontier airline. Kayak is my goto place to book my international business flight. I will re look kayak again. Bz they team up with scam kiwi.”

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Posted 2 years ago

“Bunch of theives. Book directly or with a different company. They will extort you. Do the extra effort.”

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Posted 2 years ago

“Cancelled our baggage for a week long trip. Customer service was poor and offered no solution apart from paying large fees at the airport. We were not able to speak to anyone on the phone until 2 weeks before departure. I would avoid.”

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Posted 2 years ago

“Scam worst company don't use these guys ever.”

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Posted 2 years ago

“Kiwi is worst airticket trader in a world, when problem arise, like flight delay, or cancel. Kiwi start to cheat you, their customer service is trained to cheat passenger not help. If you book from kiwi and flight is cancelled, you propably loose your ticket price and you have new ticket by yourself. I walk far from this scam eastern europe company, they are not honest, they not have any business ethic and not moral.”

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Posted 2 years ago

“Try to book the flights directly with the airlines. KIWI will rip you off. Once you press the button there is no way out.”

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Posted 2 years ago

“Impossible to communicate. company cancelled my plane and i did not receive a refund for that. this company is a scam and customer service is non existent . AVOID AT ALL COST”

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Posted 2 years ago

Kiwi.com is rated 1.1 based on 1,324 reviews