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Kohl's Reviews

1.8 Rating 369 Reviews
18 %
of reviewers recommend Kohl's
1.8
Based on 369 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 69%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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How long does Kohl's take to deliver?
(3 weeks ago)
Kohl's normally delivers over 7 Days.
(3 weeks ago)
E

Delivery - Slow

37.50%
Industry Average
My review is based on poor delivery times.
- Kevin Milligan
If I could give zero stars I would! Now that they have changed the delivery company they use I refuse it irder online ! The drivers leave packages at the end of my driveway where my trash gets picked up I. The rain and snow and anyone could have driven down the road and steal my items. So disappointed and will no longer purchase online items at Kohls and it’s a shame as the kohls near me doesn’t carry a wide selection
- Anonymous
The delivery service they used didn't deliver the item..They refused to refund the delivery fee ...
- Michelle Statham