Kohl's Reviews

1.8 Rating 369 Reviews

18 %

of reviewers recommend Kohl's

Company Reviews

Questions

Metrics

1.8

Based on 369 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Kohl's deliver? How long does Kohl's take to deliver? Does Kohl's deliver on time? How is accuracy and good condition of items delivered by Kohl's?

Returns

How is Kohl's returns process?

Customer Service

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How is Kohl's returns process?

Helpful Report

(3 weeks ago)

Greater than 65% of reviewers feedback is Kohl's returns process could be better.

Helpful Report

(3 weeks ago)

0.00%

Industry Average

“ This review covers customer service, price, returns AND refunds. ”

- TK

“ Kohl's doesn't provide free shipping for online order returns. You have to pack the return yourself, write their address on the packae yourself, and go to the UPS store and PAY FOR THE SHIPPING RETURN yourself. Don't order online from Kohl's. ”

- Unhappy Customer

“ COM AND WAS ON HOLD FOR OVER 45 MINUTES ONLY TO BE TOLD THAT DUE TO KOHLS POLICY ON RETURNS I HAD TO WAIT 7 DAY AFTER THE ITEMS I RETURNED WERE RECEIVED AT WAREHOUSE TO GET A FULL REFUND. ”

- Lindy A.

Kohl's Reviews

Returns - Difficult