Kohl's Reviews

1.8 Rating 369 Reviews

18 %

of reviewers recommend Kohl's

Company Reviews

Questions

Metrics

1.8

Based on 369 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does Kohl's deliver?

Helpful Report

(3 weeks ago)

Kohl's delivers items by Postal Service and Courier.

Helpful Report

(3 weeks ago)

37.50%

Industry Average

“ I’ve read over and over about how you can’t cancel an order until you receive it even though you don’t receive the item. Happened to me too. They think we are stupid and their tactic to stahl and maybe we won’t cancel I’d what they are hoping for. Not going to happen ! No delivery thus far and nobody at kohls can tell me where my item is or when it will be delivered! ”

- Anonymous

“ I place an order on 10/29 and received an email on 10/30 stating the order had been completed and the estimated delivery was 11/3. ”

- Anonymous

“ Don't ever buy anything on line you will never get it. The US a delivery service LSO. You can contact them and the lie constantly about delivery. Kolhs has turned into a complete loser!!!! ”

- Tim L Newland

Kohl's Reviews

Delivery - Slow