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Kohl's Reviews

1.8 Rating 370 Reviews
18 %
of reviewers recommend Kohl's
1.8
Based on 370 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 30%
Accurate And Undamaged Orders
Greater than 69%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
1.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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How does Kohl's deliver?
(1 month ago)
Kohl's delivers items by Postal Service and Courier.
(1 month ago)
E

Delivery - Slow

37.50%
Industry Average
I’ve read over and over about how you can’t cancel an order until you receive it even though you don’t receive the item. Happened to me too. They think we are stupid and their tactic to stahl and maybe we won’t cancel I’d what they are hoping for. Not going to happen ! No delivery thus far and nobody at kohls can tell me where my item is or when it will be delivered!
- Anonymous
I place an order on 10/29 and received an email on 10/30 stating the order had been completed and the estimated delivery was 11/3.
- Anonymous
Don't ever buy anything on line you will never get it. The US a delivery service LSO. You can contact them and the lie constantly about delivery. Kolhs has turned into a complete loser!!!!
- Tim L Newland