Kohl's Reviews

1.8 Rating 387 Reviews

18 %

of reviewers recommend Kohl's

Company Reviews

Questions

Metrics

1.8

Based on 387 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does Kohl's deliver?

Helpful Report

(2 weeks ago)

Kohl's delivers items by Postal Service and Courier.

Helpful Report

(2 weeks ago)

50.00%

Industry Average

“ Well 2 weeks after delivery was supposed to be made I called to see what was going on as I don't mind waiting for that price but I was given no communication from kohls about the remainder of order which I had been charged for completely. ”

- Bob

“ com, I paid an extra shipping fee for expedited delivery before Dec. ”

- G Falconer

“ I’ve read over and over about how you can’t cancel an order until you receive it even though you don’t receive the item. Happened to me too. They think we are stupid and their tactic to stahl and maybe we won’t cancel I’d what they are hoping for. Not going to happen ! No delivery thus far and nobody at kohls can tell me where my item is or when it will be delivered! ”

- Anonymous

Kohl's Reviews

Delivery - Average