Kohl's Reviews

1.8 Rating 378 Reviews

18 %

of reviewers recommend Kohl's

Company Reviews

Questions

Metrics

1.8

Based on 378 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Does Kohl's deliver on time?

Helpful Report

(1 week ago)

Greater than 32% of reviewers feedback is Kohl's normally delivers on time.

Helpful Report

(1 week ago)

50.00%

Industry Average

“ If I could give zero stars I would! Now that they have changed the delivery company they use I refuse it irder online ! The drivers leave packages at the end of my driveway where my trash gets picked up I. The rain and snow and anyone could have driven down the road and steal my items. So disappointed and will no longer purchase online items at Kohls and it’s a shame as the kohls near me doesn’t carry a wide selection ”

- Anonymous

Kohl's Reviews

Delivery - Average