Kohl's Reviews

1.8 Rating 369 Reviews

18 %

of reviewers recommend Kohl's

Company Reviews

Questions

Metrics

1.8

Based on 369 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Kohl's deliver? How long does Kohl's take to deliver? Does Kohl's deliver on time? How is accuracy and good condition of items delivered by Kohl's?

Returns

How is Kohl's returns process?

Customer Service

How can I contact Kohl's? How quickly does Kohl's resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Kohl's.

Visit Website

Does Kohl's deliver on time?

Helpful Report

(3 weeks ago)

Greater than 30% of reviewers feedback is Kohl's normally delivers on time.

Helpful Report

(3 weeks ago)

37.50%

Industry Average

“ I've ordered online for 2 different types of delivery: - ship to home - pick up @ store [20 minutes away] Both times security tags were left on clothes, causing me to go to the store twice to have them removed. Done with Kohls! ”

- Anonymous

Kohl's Reviews

Delivery - Slow