Kohl's Reviews

1.8 Rating 369 Reviews

18 %

of reviewers recommend Kohl's

Company Reviews

Questions

Metrics

1.8

Based on 369 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Kohl's resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 52% of reviewers feedback is Kohl's resolves customer queries within an hour.

Helpful Report

(3 weeks ago)

78.69%

Industry Average

“ I love the American Fork Kohls! Excellent service and efficiently. Friendly employees. Today I especially give five stars to employees Krista and Claire! ”

- Kathryn

“ I have never experienced such AMAZING customer service with a cheerful attitude as I did with Sharon. Sharon made my day and bettered my mood. Thank you for being up lifting And Deb the manager on duty was extremely helpful and pleasant!!! Was a great team!!!! ”

- Karla

“ Too all customer service on phones your doing amazing job thank you for everything you do for all your customers ”

- Anonymous

Kohl's Reviews

Customer Service - Good