lastminute.com Reviews

Name: lastminute.com
Rating: 1.06

1.1 Rating 355 Reviews

1 %

of reviewers recommend lastminute.com

Company Reviews

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1.1

Based on 355 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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lastminute.com 1 star review on 28th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On the 26 of April i booked tickets in advance from Yerevan to Paris 06/05/2022 for 4 persons.Later this flight was rescheduled to 07/05/2022.On that day I went with my family to airport in Yerevan and i was informed that this flight was cancelled and the next available flight is in June only, one month later. I had to book tickets from other company on 07/05 and to the different airport in Paris these tickets costed me 1162,13 pounds.,not planned expenses.I spent the last money i had to do it. After so much time passed ,money is still not refunded for cancelled flight.”

Helpful Report

Posted 8 months ago

“The worst company,poor attention lying you to extend your claim and ignoring you,l don't recommended it to book in this company and becareful don't mistake if you try book otherwise you lost your full money.”

Helpful Report

Posted 9 months ago

“The airline has rescheduled the flight and lastminute confirmed the new one without my permission. The airline would be able to change the flight that suits us if lastminute did not do it without asking and their customer service staff were of no help and tried to get away with it. They refused to accept that it was totally their fault, did not provide any solutions, and even tried to charge us cancellation fee for what they caused.”

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Posted 11 months ago

“The misrepresentation and dishonesty I encountered with this holiday package have left me utterly disappointed and furious, deserving nothing more than a single star In conclusion, this mis-sold holiday was a disaster from start to finish. It's been 2 months they have not found the solution or refund our money. every time we communicate they keep saying "we have escalated to higher team" The only silver lining was that it served as a stark reminder to thoroughly research and read reviews before booking any travel experience. I would strongly advise anyone to steer clear of this deceitful, subpar, and disappointing vacation package. It is a prime example of how not to treat paying customers, and I will not be returning or recommending it to anyone I know. One star is one star too many for this disgrace of a holiday. Date of experience: 24 August 2023”

Helpful Report

Posted 11 months ago

“Last minute .com more like last time .com absolutely appalling service, the original hotel we booked in the middle of Singapore, cancelled last minute offered us a hotel on the beach next to Changi airport. We told them this wasn’t acceptable so they eventually offered us a hotel in the city. This was eight days before we were due to fly, so we didn’t really have much choice but to accept this hotel. The quality of this hotel was horrendous room was tiny on the 16th floor, it was very noisy and the service wasn’t great. If you wanted to contact last minute you can only do it through email or online chat, once they have your money they’re not interested in talking to you.”

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Posted 11 months ago

“They're an absolute scam and I would not go on a holiday through these even if it was free. No customer service. Once they have your money they no longer care about you.”

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Posted 11 months ago

“The worst experience I've ever had! Avoid it at all costs, even if you have to pay twice the price for your tickets. They canceled my booking two months after my reservation, claiming that the airline had no alternative flights, despite the airline confirming the opposite. All they tell you is that the system won't allow them to do anything. I ended up having to pay three times the price for my ticket. And now, after three months of sending numerous emails requesting a refund, they are offering me options to credit my account instead of providing a refund.”

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Posted 11 months ago

“Terrible!!! worse company ever!! DO NOT USE THEM! They scam people! I booked flight plus luggages which i was charged!! On the day of the trip i arrived at the airport, the airline told me they have no record of luggages! so i have to pay for my luggages again! I arrived at my destination, took the taxi arrived at the hotel, the receptionist told me they have my booking but payment has not been done so i have to pay to get the room! Really people!!!!! in 2023 this is how you treat your customer? now i had to negociate with the reception manager to get the room, not to mentioned i was travelling with my parent (they are both over 60s). If you want the worse holiday experience ever.... USE LAST MINUTES.COM”

Helpful Report

Posted 11 months ago

“Booked flights via this organisation last April, outbound flight cancelled about a week after booking was made, it is now Sept 21 and still awaiting a refund !!!! My advice to anyone out there is to steer well clear of this organisation whose customer care is non existent.”

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Posted 11 months ago

“I paid for hold luggage for a flight. Their website said I did. The boarding pass doesn't say I have luggage. The airline doesn't say I have luggage. Now I have to go 3 hours up front to a small airfield on my holiday, to book extra hold luggage with the airline. Which I already paid for. Customer service is non existant. It's a bot who is trained to say hello.”

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Posted 1 year ago

“The worst and slow service ever! Liars and un trusted. Stay away from them”

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Posted 1 year ago

“AVOID! Behond useless. Just additional complications. Would have been far easier and cheaper to book everything by myself.”

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Posted 1 year ago

“WORST COMPANY EVER / NON CUSTOMER CARE I bought flight tickets with a cabin bag and paid it and when I received my tickets, the cabin bag was not included and I was asked by the airline company to pay an extra fee for it. I tried to communicate with the company to either refund me or fix this however they constantly replied to me and said they sent my request to the related office and I will receive an answer, however, the expected answer had never come. I cancelled the booking from the airline company's website and they received a full refund for it. However, they refused to refund me fully and asked me to pay them a service fee for overcharging me and selling me the item which was not as the same when I was buying. They even didn't apology.”

Helpful Report

Posted 1 year ago

“I recently booked a package holiday to Sardinia via lastminute.com for my son and his friend. Due to personal reasons he was unable to attend this trip. His friend instead agreed to take her mother and we respectfully requested to simply change the name of one passenger. There is no communication via the phone and one is coerced into using their web chat platform instead. Ironically, if you wish to make a booking they're more than happy to chat via a human over the phone as they know you'll be parting with your money! But when there's a problem or enquiry, no phone conversation permitted! Interesting eh! Lastminute.com advised us (via web chat) that name changes were not permitted for this package. They placed the blame squarely at the airlines (easyJet outbound flight and BA inbound flight) stating that the airlines T&C's forbade name changes. I challenged this with both airlines and they informed me that it was lastminute.com who were able to make the changes. After all, as far as I can ascertain it is a simple matter of a few presses of keys on a keyboard and hey presto - the names are changed! Not exactly Einstein stuff is it?! Anyway, they remain adamant that name changes are not permitted. The result is that my son dare not lose his hard earned money and will find a resolution! I'm accusing lastminute.com of profiteering, scandalous and unsympathetic behaviour towards people like my son (20 year old student) who has saved and worked very hard to fund this trip. Lastminute.com could have done me and themselves a favour by helping me. And now I'm warning everyone else to steer clear of lastminute.com. I will never, ever use them again and neither will my family and friends. You have been warned! Lastminute.com, more like last-minute.con.”

Helpful Report

Posted 1 year ago

“Be very careful and avoid the portal lastminute.com because they use a very dirty way of doing business. When searching for the best flight price on the Skyscanner portal, the best flight price and conditions were found on the lastminute.com portal. I selected the link and started the process of paying for the plane ticket, but after entering the credit card information and confirming the payment, the moment I pressed the "confirm" button, the price increased by 20%. Of course, the transaction authorization process cannot be stopped and the transaction is approved. I immediately called my card company and asked to cancel the transaction, but unfortunately, it was not possible. After that, I called lastminute.com's customer service and got the answer that I can get a refund minus the transaction cancellation fee or a voucher for the same amount, valid for one year. Of course it didn't suit me, I was certainly financially damaged. In this case, the financial loss is not the most important thing, it is an ugly way of doing business and fraud by the portal lastminute.com, changing the price of the product at the moment of confirming the transaction, when nothing can be done to stop it. Please avoid the portal lastminute.com, because their way of doing business is ugly, unethical and absolutely unacceptable. I note that I have been buying plane tickets this way regularly, several times a year, for more than 5 years, and I have never felt cheated in such a perfidious way.”

Helpful Report

Posted 1 year ago

“Liars. Promised a refund 3 times, assured it will be done 'within 72 hours' and 'i've allocated a special team to your case' etc etc, absolute bull. Stuffed me around with my booking and now stuffing me around with a refund. Worst customer service on earth.”

Helpful Report

Posted 1 year ago

“I booked a flight early September to go to Sydney early December. I suffered an injury end sept & was told it would not be possible to fly early December. I advised last minute. Com during Oct. They said not to contact airline. I sent all relevant evidence. They came back wks later saying I sent it too early. They requested again which was sent. I’ve emailed many many times no response. I contacted the airline who said it was last minute. Com responsibility I sent this email to them. My insurance company requires a cancellation/ no show invoice but all the emails are unanswered. I’m absolutely disgusted, & will take legal advice. Do not book with them… it looks like a scam….”

Helpful Report

Posted 1 year ago

“I booked and entered a valid discount voucher code for £140...the system did not take this amount off the total bill and instead over-charged my credit card. Immediately rang LastMinute.com to rectify...Ahmed in Customer Servcies basically said it was tough luck and nothing could be done but that I could try it on another booking - unbelievably bad customer service, especially when I've spent nearly £3k on three booking with LM.com in last few months alone...will not be booking with them again and recommend others don't either !! PS they also try and hide behind lastminute.co.uk being different from lastminute.com despite them being the same group and bookings made under lastminute.co.uk etc are visible and updateable from lastminute.com - unbelievably bad !!”

Helpful Report

Posted 1 year ago

“Worse experience ever. If I could give a Zero score I would. I'd never, never, ever use Lastminute.com again. I've spent the past six months trying to get a refund for cancelled flights and they've made it so difficult, I believe deliberately so, in order that Id eventually give up pursuing the refund. They've used every delaying tactic possible. One of their representatives told me it could take up to a year to get my money back! Theres a link in their email they suggest using to "help" process the refund BUT it takes a whopping 1/3 of your money. Worse than that is their administration fee for processing the refund which cost me £35 for each passenger so as a result I ended up with only a fraction of what I'd paid them. They're an absolute disgrace. Be warned!”

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Posted 1 year ago

“Hey there! So, I recently had to change one of the passengers on my flight booking from my wife to my son, since my wife couldn't make it. Unfortunately, I wasn't able to get a refund or exchange the tickets, so I ended up with four tickets on the plane. It was a bit frustrating, especially since it took multiple calls and chats to get an answer. It would have been great if they could have been more upfront about their policies from the beginning.”

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Posted 1 year ago

lastminute.com is rated 1.1 based on 355 reviews