lastminute.com Reviews

Name: lastminute.com
Rating: 1.06

1.1 Rating 361 Reviews

1 %

of reviewers recommend lastminute.com

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1.1

Based on 361 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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lastminute.com 1 star review on 28th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not book with them they will take your money and you'll never get it back. I booked a room with them for a short stay (I was having an operation and needed accommodation close to the hospital). They took my money, then the company that owned the room called me up and said I can't stay as I am under 25 and also if I did want to stay it would be an extra £500 for a deposit. Lastminiute.com had not put these two crucial pieces of information on their listing for the room and had allowed me to book despite being under 25, so it was their fault and i wasnt to know. I called them regarding this and was told it would be months before i got a refund. Chased up multiple times and was again told i would get a refund. I needed the money back sooner than 3 months though as I was now £340 out of pocket and as a student i need that money for food, rent etc. Two months after the booking was originally made i get an email saying you won't get a refund (despite being told multiple times I would get one as it wasnt my error). Now they won't answer any of my calls or emails and I have been kept waiting over 20 minutes on the customer call line multiple times. They literally took my money and ran, and now they are ignoring me. Also the customer service reps over the phone (when i was able to speak to them at the start) are sullen, rude and generally unhelpful. 0/10 DO NOT BOOK WITH THEM.”

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Posted 4 years ago

“Do not book with this company, due to Covid-19 i am unable to fly to Canada unless I self isolate for 14 days, I was going for 10 days only. I cannot get to my booking online it says i have to call a number, the number just keeps me on hold for hours. also I have submitted a form and the email back says they do not deal with existing bookings and yep you got it, call that number again! Sadly looking like i will not get a refund or a voucher which is so unfair. Will never use this company again!”

Helpful Report

Posted 4 years ago

“Due to Covid 19 I cant go on a trip and I have already confirmed with a hotel that my booking can be cancelled with them free of charge. But Lastminute.com keeps refusing to refund me saying that the hotel has non cancellation policy which is obviously wrong. The whole situation is ridiculous just because Lastminute.com wants to keep my money and not to refund me”

Helpful Report

Posted 4 years ago

“Do not book with these FRAUDS. I was promised a refund in 14 days, it has been over 4 months and I have not seen my money. They then send me an email saying my refund is ready but they can't transfer the money back to my card, which is funny considering I haven't had an issue with receiving and sending money elsewhere. They then instruct me to click on a button to fill out my details, except, I'm led to a BLANK PAGE. I've tried loading the page up on several different devices and with no luck, which shows it's not an internet/ device issue. They are frauds. They won't pick up the phone or answer any messages. DO NOT BOOK WITH THIS CORRUPT COMPANY. CONTACT YOUR BANK AND LET THIS COMPANY GO BUST. USE BOOKING.COM INSTEAD!”

lastminute.com 1 star review on 16th July 2020

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Posted 4 years ago

“Worse company ever!! Worse company ever!!! Will never use again and I would advise everyone else not too, quick to take good honest peoples money but not quick to pay it back after cancellation. Bet they are still taking bookings though?? Tried ringing for days and still can’t get through. Email is a waste of time because they don’t allow it. Lastminute.com Jokers.com more like it...!!!”

Helpful Report

Posted 4 years ago

“BE CAREFUL Booked two flights ( was canceled ) but no one has informed me on their website everything is perfect but when I have contacted the airline company ( luck ) they have told me that the flight was canceled and I should have already been informed by the agency. Have tried to contact them since then but they didn't answer any of my calls or letters .”

Helpful Report

Posted 4 years ago

“I had my holiday cancelled in early March. I have been emailing and calling these jokers for 3 months, and have only had about 3 emails back. Every time i call, they say it is their "company policy" to only offer voucher refunds, which is hilarious, as their website says they offer cash refunds (back to payment method) and that I will have to wait at least 3 months, even though their website says payments should be back 14 days after airlines refund them... So easy jet and Ryanair both refunded them for my flights in APRIL, and 2 months later, they're still denying this. Even though the airlines emailed me to tell me this!! I got my bank involved in March, and I have just received the credit back to my account. It has been a long and very stressful process, but i recommend every one who has troubles, get your bank to do a charge back... They can run but they can't hide!”

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Posted 4 years ago

“Never use them as they can’t even confirm a date for a refund of my money for cancelled flights , in fact they never even told me flights had been cancelled. They won’t escalate my call to a manager and always put the phone down when they can’t give you an acceptable answer. Never use them they are terrible. The only thing they are good at doing is taking your money when you book.”

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Posted 4 years ago

“Don't trust them last minute agency They cannot process my refund Just monkey business with them”

Helpful Report

Posted 4 years ago

“Two months waiting for travel credit. People are being refunded for May. I'm waiting for March and not even cash I was looking for. They don't explain anything in the emails. Fraud. Should be closed down”

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Posted 4 years ago

“The worst travel agent i have dealt with . Due to covid-19 , my flight was cancelled and they did not want to refund us. They mislead us on the refund request. It has been 2 months so far on trying to get our cash refund back and to luck. I did made a compliant on the Airline, a dispute at my bank and a complaint on Civil Aviation Authority (CAA). They are keeping hold on our money. DO NOT BOOK WITH LASTMINUTE.COM”

Helpful Report

Posted 4 years ago

“If I could give ZERO stars I would!! Communicating with customers has been absolutely disgusting and lastminute should be ashamed of themselves. A supposed reliable company does not have the decency to send a periodic email to tell you what's going on. I can appreciate the current situation but 7 phone calls which I am told each time my case has been escalated and I will hear from someone within 72 hrs - NOTHING. I was finally given an email address that I got an automatic reply from. It has now been 2 months since I was meant to fly and longer than that from when the flight was cancelled. Lastminute - ATOL protected, clearly means nothing. I'm not even waiting for a cash refund - its a voucher code!!!!!! Outrageous service. Completely unacceptable. If I hadn't requested a voucher code I would NEVER use this company again.”

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Posted 4 years ago

“I can't log into my account to use the supose to be voucher £429 so I think I just lost my money!!!”

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Posted 4 years ago

“LM are currently treating customers with disdain and they are illegally holding onto customers money and delaying or refusing refunds. Despite many phone calls, emails etc. they continue to give out excuse after excuse. This type of corporate behaviour is despicable and shows the disrespect they have for their customers. I will never book with them again.”

Helpful Report

Posted 4 years ago

“I would like everyone to know how terrible lastminute.com is!!!! I tried getting a refund on flights that i had booked with them which they had cancelled because of coronavirus. They basically told me I could either have a voucher or they would only give me 50% of my refund back. I rang the company up and spoke to a extremely rude customer service advisor. I was on the phone 10 minutes and got no where with her. She was so rude to me and didn’t even try to help me with my problem. The phone call cost me one pound a minute. I then emailed the company and got no response. I explained i had lost my job So I needed the refund. I have still not had a response. It’s the worst company I’ve ever had to deal with. If I could give zero for customer service i would!!!!”

Helpful Report

Posted 4 years ago

“LastMinute.Com - Bottom of the pile. I wont be booking with them again and I would advise anyone not to book with them. We paid £3000 for a 10 day holiday in Cancun where the hotel was not up to standard, all the facilities were closed (it was not as described) and sub-standard food gave me food poisoning. In short I received: • Poor service provision, (in not providing the standard of holiday I paid for) • Misrepresentation of facts, (It was subsequently alleged by them that I had sought to cancel my holiday after I had it - I had not!) • Ineptitude in resolving this matter, (They made an offer of compensation and then withdrew it) • Lack of empathy and understanding, (using derisory and rude language used in response to me) • Lack of recognition a legal responsibility to make recompense, (as required by law) On that basis my solicitor will be in touch.”

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Posted 4 years ago

“Thieving Cnuts. Take your money don’t pay the ‘providers’ and refuse to give it back”

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Posted 4 years ago

“Have been waiting for refund more than 3 months! No reply, no calls, and no emails. Very very terrible. Tried to contact them in all the channels, but the company intentionally makes contact impossible. There is no way to talk to anyone. Always showing that they experience high volume of calls. Would not recommend.”

Helpful Report

Posted 4 years ago

“Iam due to fly to Spain in 2 weeks! the country is still in a state of emergency the airline is not flying the the resort is shut but lastminute.com are sayOMG it’s still on and I need to pay them now! It’s farcical or I can pay 0ver £600 to cancel a £900 holiday plus the £90 deposit and £30 charge .. I will be writing reviews on every single site I can for the rest of the lock down ! They are crooks”

Helpful Report

Posted 4 years ago

“Both myself and partner were due to fly to New York for 5 days. Contacted lastminute.com to cancel However they would not refund the deposit even though both the hotel and Aer Lingus were willing to cancel at no charge due to all but essential travel. Absolutely disgraceful. Moth myself and partner are nurses working on the frontline and feel that we are being robbed of out hard earned cash. Here is proof of the email below. Absolute disgust at these ones benefiting from the misfortune of the deadly virus.”

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Posted 4 years ago

lastminute.com is rated 1.1 based on 361 reviews