lastminute.com Reviews

Name: lastminute.com
Rating: 1.06

1.1 Rating 355 Reviews

1 %

of reviewers recommend lastminute.com

Company Reviews

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1.1

Based on 355 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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lastminute.com 1 star review on 28th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Two months waiting for travel credit. People are being refunded for May. I'm waiting for March and not even cash I was looking for. They don't explain anything in the emails. Fraud. Should be closed down”

Helpful Report

Posted 4 years ago

“The worst travel agent i have dealt with . Due to covid-19 , my flight was cancelled and they did not want to refund us. They mislead us on the refund request. It has been 2 months so far on trying to get our cash refund back and to luck. I did made a compliant on the Airline, a dispute at my bank and a complaint on Civil Aviation Authority (CAA). They are keeping hold on our money. DO NOT BOOK WITH LASTMINUTE.COM”

Helpful Report

Posted 4 years ago

“If I could give ZERO stars I would!! Communicating with customers has been absolutely disgusting and lastminute should be ashamed of themselves. A supposed reliable company does not have the decency to send a periodic email to tell you what's going on. I can appreciate the current situation but 7 phone calls which I am told each time my case has been escalated and I will hear from someone within 72 hrs - NOTHING. I was finally given an email address that I got an automatic reply from. It has now been 2 months since I was meant to fly and longer than that from when the flight was cancelled. Lastminute - ATOL protected, clearly means nothing. I'm not even waiting for a cash refund - its a voucher code!!!!!! Outrageous service. Completely unacceptable. If I hadn't requested a voucher code I would NEVER use this company again.”

Helpful Report

Posted 4 years ago

“I can't log into my account to use the supose to be voucher £429 so I think I just lost my money!!!”

Helpful Report

Posted 4 years ago

“LM are currently treating customers with disdain and they are illegally holding onto customers money and delaying or refusing refunds. Despite many phone calls, emails etc. they continue to give out excuse after excuse. This type of corporate behaviour is despicable and shows the disrespect they have for their customers. I will never book with them again.”

Helpful Report

Posted 4 years ago

“I would like everyone to know how terrible lastminute.com is!!!! I tried getting a refund on flights that i had booked with them which they had cancelled because of coronavirus. They basically told me I could either have a voucher or they would only give me 50% of my refund back. I rang the company up and spoke to a extremely rude customer service advisor. I was on the phone 10 minutes and got no where with her. She was so rude to me and didn’t even try to help me with my problem. The phone call cost me one pound a minute. I then emailed the company and got no response. I explained i had lost my job So I needed the refund. I have still not had a response. It’s the worst company I’ve ever had to deal with. If I could give zero for customer service i would!!!!”

Helpful Report

Posted 4 years ago

“LastMinute.Com - Bottom of the pile. I wont be booking with them again and I would advise anyone not to book with them. We paid £3000 for a 10 day holiday in Cancun where the hotel was not up to standard, all the facilities were closed (it was not as described) and sub-standard food gave me food poisoning. In short I received: • Poor service provision, (in not providing the standard of holiday I paid for) • Misrepresentation of facts, (It was subsequently alleged by them that I had sought to cancel my holiday after I had it - I had not!) • Ineptitude in resolving this matter, (They made an offer of compensation and then withdrew it) • Lack of empathy and understanding, (using derisory and rude language used in response to me) • Lack of recognition a legal responsibility to make recompense, (as required by law) On that basis my solicitor will be in touch.”

Helpful Report

Posted 4 years ago

“Thieving Cnuts. Take your money don’t pay the ‘providers’ and refuse to give it back”

Helpful Report

Posted 4 years ago

“Have been waiting for refund more than 3 months! No reply, no calls, and no emails. Very very terrible. Tried to contact them in all the channels, but the company intentionally makes contact impossible. There is no way to talk to anyone. Always showing that they experience high volume of calls. Would not recommend.”

Helpful Report

Posted 4 years ago

“Iam due to fly to Spain in 2 weeks! the country is still in a state of emergency the airline is not flying the the resort is shut but lastminute.com are sayOMG it’s still on and I need to pay them now! It’s farcical or I can pay 0ver £600 to cancel a £900 holiday plus the £90 deposit and £30 charge .. I will be writing reviews on every single site I can for the rest of the lock down ! They are crooks”

Helpful Report

Posted 4 years ago

“Both myself and partner were due to fly to New York for 5 days. Contacted lastminute.com to cancel However they would not refund the deposit even though both the hotel and Aer Lingus were willing to cancel at no charge due to all but essential travel. Absolutely disgraceful. Moth myself and partner are nurses working on the frontline and feel that we are being robbed of out hard earned cash. Here is proof of the email below. Absolute disgust at these ones benefiting from the misfortune of the deadly virus.”

Helpful Report

Posted 4 years ago

“My daughter booked a trip surprise 40th for her husband. Originally with Love Travel using Flybe. This was cancelled due to Flybe. Love Travel were good in refunding all the monies. I booked for them another trip via Last Minute to Amsterdam 18th March. As the date got nearer we realised via the Gov warnings boarders were being closed. Last Minute responsible approach was to fly and help spread the virus. They offered no cancellation or other options and were not bothered if you got stuck in a foreign country. As my daughter has three children which we were to look after for the four days. There was no way she would or should have been put in a position of risking their health and being quarantined in another company. I even approached LMs media company but like the majority of these companies who play the numbers game their response was zero. The LM CEO recently made a speech to shareholders to put customers first!! My recommendation is that they are not a responsible company run for the benefit of shareholder profit so don't use them again.”

Helpful Report

Posted 4 years ago

“what an absolute joke of a company. They have stopped answering calls or when they do answer the call they lie. They are not responding to my complaint nor email. All I wanted is a full refund of my monies for a booking to croatia however they fail to answer my simple request. Please avoid this company. THEY ARE A RUTHLESS HEARTLESS company who is trying everything in there power not to give a refund. I would never book anything using them again. Please please avoid these bunch of crooks.”

Helpful Report

Posted 4 years ago

“DO NOT BOOK ANYTHING WITH THEM!! WORST CUSTOMER SERVICE EVER!! Would leave zero stars if I could! Been trying to get in touch for 3 weeks, someone picked up my call 10 days ago but as soon as I said the word refund they hung up on me! After trying to get a hold of them since, I finally managed to do so yesterday. The assistant first told me that I would be getting a refund but that I have to wait until they get the money back from the hotel and flight company. Then she said that I would be getting the refund in the form of a voucher to use with last minute until end of 2020. I asked to speak to a manager and was told “no you can’t speak to a manager”. When I asked why I can’t have my money back seeing as they are not able to provide the service, she said “so the airlines and hotels don’t go bust, for the economy”....? She clearly confirmed that last minute would be getting these refunds so this isn’t about the airlines! It’s absolutely disgraceful that they are getting the refund but not giving it to the customer and instead keeping it for themselves!”

Helpful Report

Posted 4 years ago

“Awful service my flight with Jet2 to Pisa has been cancelled due to Coronavirus. Other people who booked through Jet2 were contacted straight away and have been given a full refund but lastminute.com have said they have not been informed of the flight cancellation and that I won’t receive a refund. Will never book through them again and would advise everyone to stay away they are near impossible to get ahold of and will rip you off every chance they get.”

Helpful Report

Posted 4 years ago

“I will give them 0 or less. I booked my flights through lastminute and the country I was supposed to travel to has closed its borders due to Covid-19. Whilst my friend who booked through expedia got voucher for the full amount, I was only given voucher for 90% by lastminute.com to rebook my travel to a later date and l lost over £80. This is unprofessional. They are crooks and not reliable. Avoid them at any cost. They are only interested in making money.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“I have confirmation from the hotel that my booking was cancelled and lastminute.com have to refund the money. I didn't receive a refund at all as they declined that. Awful service! I wouldn’t recommend them to anyone!”

Helpful Report

Posted 4 years ago

“Lastminute have behaved in such a disgusting manner with the whole coronavirus situation. Ryanair cancelled my flights to Milan following the government advice, when I called lastminute theysaid they knew nothing about it and I would have to wait for them to receive information from Ryanair and once Ryanair has advised all flights have been cancelled, I will get a full refund. A few days later I receive an email off them telling me my flight had been cancelled, I called again for a refund. I was advised I would only be given a refund for the flight and not the hotel!!! I told them it wasn't good enough and I wanted a full refund and they have now advised they will only be giving a refund in the form of a voucher. I want a cash refund which I am legally entitled too!! I do not want a voucher!”

Helpful Report

Posted 4 years ago

“Don't book with this company - there's no way you can manage your booking online in your account area with them, can't talk to them over the phone and there's no email address that actually works. My package tour to Porto has just been cancelled by them and they're sending what looks like a generic email telling me not to ring them but wait for a voucher (no financial refund to be given) to use in the next 12 months.”

Helpful Report

Posted 4 years ago

lastminute.com is rated 1.1 based on 355 reviews