LG Reviews

1.1 Rating 556 Reviews

3 %

of reviewers recommend LG

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1.1

Based on 556 reviews

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Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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0844 847 5454

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info@lg.com

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"Customer service is the absolute worst. . .Will never buy another LG product. . .and as you can see there are so many that feel the same and are unhappy with the support they have received.\r\n\r\nWhen my stove was still under warranty. . .my stove knobs bubbled, cracked and peeled. Had a chat with the 1st and only LG Agent, who was absolutely wonderful. She told me the knobs were defective, it was an on-going issue with numerous customer complaints and that the engineers were working on it. . .She sent me new knobs but said they were not the new improved knobs and if it happened again to come back. After a while, the new ones did the same thing, so I went back. I got a different agent every time I was contacted. . . with one Agent being very rude. Told me my stove was out of warranty, sent me a price list and said I\u2019d have to purchase the new knobs myself. When I questioned that, reminding her this was an on-going warranty issue. . .she told me I just wanted something for free. I told her there was nothing free about defective knobs on a $1200.00 Gas Range\/Stove. . .plus in the interim, my bottom oven plate rusted out and developed holes. . .which was even worse and quite dangerous. . . \r\n\r\nI was in contact with so many agents\/reps, always getting the same answer, telling me to be patient, that my case was being reviewed and I\u2019d hear soon. . .After a ridiculous amount of time, texts, and e-mails, all I got was a text offering a 10% discount on a LG product. I couldn\u2019t believe that was their idea of good customer service, on a $1200 stove. The last thing I wanted, right then, was another LG product. I think they have a special team that keeps giving customers the run around, till they just give up. . . I made one last complaint, directly to the Presidential Liaison Team, but got the same run around. They just said the parts were no longer available so we cannot replace the knobs. Due to the stove being out of warranty, all they could do was offer me a 15% off coupon code on the purchase of any LG appliance . MY response again was, \u201cReally??. . .10% or 15% coupon offers, do nothing for the $1200 stove I already have. . .Both coupons are nothing more than an insult. The knobs on the new stoves look exactly the same. . . so doubted there was any truth to that part. Just more run around. . .which they are really good at. . . again I will NEVER buy or recommend an LG product to anyone ever again. . .In 50 years of marriage, this is the worst appliance and customer service I\u2019ve ever had. Do yourself a favor and DON\u2019T BUY !!"

Worst Customer Service

Carley

104

Anonymous

Anonymous // 01/01/2019

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“Don't ever purchase an LG product. I have an A9 Kompressor stick vacuum. It has never been able to clean garage or car carpet. Now at 2 years old the suction has decreased markedly. I have been in touch with LG by email, live chat and phone for 3 months now - no response apart from "we will be in touch shortly". The call centre is next to useless, the "Customer Care" team in Australia is useless and do not follow anything up. I wish I had purchased a Dyson instead.”

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Posted 4 months ago

“We bought a TV 3 years ago along with two years additional warranty. As soon as warranties expired TVs stop responding good. Continually goes off and on. Nobody is responsible. Bad business, bad service. Also we bought a washer and a dryer. Both are garbage. All their products are garbage. Their products like a kids toys. I don’t recommend LG products to anybody.”

Helpful Report

Posted 4 months ago

“NO warranty coverage for their faulty linear compressor. They told us it would be covered and after 3 appointments we owe $1795. The other lie was that the same error code you can read about was NOT the compressor rather it was for a circuit chip not covered. A nightmare!”

Helpful Report

Posted 4 months ago

“Do not buy an LG refrigerator! Their Linear Condensors are plagued with issues and do not work. I've had 4 replaced in 4 years, and now LG wants to keep throwing parts at my unit, after repair techs gave told them it's unrepairable and sent the diagnostic results. However, LG will not replace or refund. They have spent 2x what I paid for this unit trying to fix it. We gave not had a Refridgerator since May 6th, 2024, and it's now September 2024. We gave been patient and polite and they gave done nothing but give us the run a round. They do not have repair services that can fix, or are willing to fix these units. At this point it's hard not to believe they are just biding time until my warranty runs out next April. Sure seems that way. I have filed a compliant with the better business bureau and will be seeking judgement through small claims. Buyer Beware!!”

Helpful Report

Posted 4 months ago

“Same old same old, to see other reviews. Would give zero stars if I could. Never buy another LG anything again. New dishwasher delivered January 18, 223, went out December 18, 2023 and store suggested I contact LG. First I needed receipt, then date of manufacture, then delivery date, then copy of email suggesting I call them. Each time it was no, I didn't have all documents. Finally today, September 5, 2024, they agreed they have all the documents, but they cannot cover a repair because the warranty period has ended. Not only did it break in ten months, not only did they not fix it, but they wasted hours of my time.”

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Posted 4 months ago

“I am trying for over 9 months to resolve my problem with newly bought LG dryer, the customer service and appliance and technician specially are miserably rude and horrible, I am tired fighting for my refund and I badly want to throw that piece of trash. I will never ever buy this brand and I highly recommend whoever reads my review, should never consider buying LG products. The frustration I am going through I can’t even express. And I am 💯 sure LG does not care .i wish I would take that one star deleted , but not in my hand.”

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Posted 4 months ago

“AWFUL HORRIBLE DISSATISFIED. I WILL NEVER BUY ANOTHER LG PRODUCT TO AVOID GHE CUSTOMER SERVICE ALONE. My fridge went out only after 4 years. No one in warranty wants to help not even managers. Everyone just passes you off to the next person. The lead time and expectations are all over the place you get told something different by every person. AWFUL.”

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Posted 4 months ago

“I have unfortunately purchased the full line of LG appliances and what a bunch of junk! I've had issues with my stove, issues with my over the stove range microwave, issues with the dishwasher and now the most expensive of all to repair my refrigerator. It's not even 7 years old costing over two thousand dollars stopped working and even though it's all over the Internet that these linear compressors are garbage and that there was class action lawsuits LG would not cover the cost to fix it. Definitely by far the largest investment fail in my 50 years! I can't believe this company is still in business. Everywhere I look, terrible reviews. Customer service I believe is forwarded to the Philippines and very difficult to communicate with. What happened to good quality appliances that lasted forever and companies that proudly stood behind their products. This is awful, I wasted so much time, money, food ECT. Shame on LG but it's obvious they don't care. Don't let the new and shiny fool you , it's just junk!”

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Posted 4 months ago

“STOCK CONSTRAINT & HASSLE OF REORDERING”

Helpful Report

Posted 4 months ago

“Have a Gastop stove with 5 flimsy plastic control knobs. The crappy plastic stem that connects it to the stove is so cheaply made it took 2 lousy months of normal use for it to break. Well, no problem, I’ll just replace this $5 part with LGParts.com, a LG owned company. WRONG. Called them and was quoted $45+tax+$10 shipping. Yay, that’ll be $75 bucks said the LG staffer. I complained about what a ripoff this was … and the line went dead. Thanks bud, you just saved me $45 by going to Amazon to get 5 of these knobs, not 1 like LG was offering: https://a.co/d/79ADLf2 Shameful practices by LG. Nothing but a ripoff from their customers.”

Helpful Report

Posted 4 months ago

“We are very disappointed, disgusted and dissatisfied concerning the LG cook top oven that my wife I purchased less than a year ago. (Actual description) 6.3 cu ft. Smart Wi-Fi Enabled Fan Convection Electric Range with Air Fry & EasyClean. Since purchasing this oven, we have used it only a few times due to our schedule of being in and out of town. We did not utilize any type of oven cleaners to clean the oven nor did it require it. With this being said, we noticed a few weeks ago that there appeared to be a combination of chipping of paint and rust on the inside of the oven near where the racks are stationed. This is very concerning especially if we are going to cook meals and bake for our family. I've reached out to LG customer service a few times which tried to suggest that I was using heavy oven cleaning products. I explained that this wasn't the case and that I was very concerned that this is happening with only having it for a few months. After explaining that there was no cleaning products used, they then said, that only parts are covered. The durability of this product is awful. The warranty only covers parts but doesn't take care of paint chippings or rust on a product that is barely 8 months old. I am recommending to everyone to beware of buying from LG. No one should pay thousands of dollars on a product that already gives cosmetic issues in only a few months. They need to replace this due to the unsanitary problem but they won't even send anyone out to just look at it. Again, disappointed!!!”

Helpful Report

Posted 4 months ago

“I purchased oven, dishwasher and unfortunately a refrigerator. I didn’t purchase the additional warranty, well one year and 3 weeks later the refrigerator breaks down. I used an LG approved service company, it cost me 746.00 to repair, new compressor, two months later it breaks down again. The first repair gave me a three year warranty, I called them again they came the following day. When he pulled the fridge and checked what was wrong he simply told me to get a new one, the computer system needed to be replaced. It would cost 659.00, I paid 2200 for the fridge originally had it only for 1.5 years.”

Helpful Report

Posted 4 months ago

“Re: LG Washing Machine (Model: WT5270CW) (Purchased 2016) I too have experienced the rusting around the bleach dispenser as well. In fact, I contacted LG on August 31st, 2024, was sent to an outsourced Customer Support system. I presented clear and detailed photos. They claimed it was my fault, naturally. However, the rust is coming from the inside out. When the washer flushes water into the bleach plastic cavity, it is also seeping between the washer's shell, and the plastic dispenser. Apparently, there is no gasket or bezel to keep the water from getting in between the two. The white paint begins to bubble, and then the rust breaks through. Similar to the characterizes of rust on a vehicle. Rust particles are being applied during the bleach cycle, causing rust spots on clothing. They insinuated that I used harsh detergents. Again, a false claim. The only liquid I pour into the dispenser is bleach. However, every time the machine is used, water it being applied to the dispenser, whether there is bleach or not. It is part of the machine's function. Any loose rust particles are being applied to the wash tub. So the rust does not have an opportunity to dry out. I was also deceived about the iPhone capabilities at the time of purchased. I was told that the was compatible. When it fact there wasn't an app available from Apple. I called LG out on this. They claimed there will be. LG came out with a different app that has less features than what was documented in the manual. In LG eyes, "out of sight, out of mind". What will happen is that the rust build up will detach the plastic bleach reservoir from the shell of the washer which are held on by tabs.”

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Posted 4 months ago

“Beware of LG Products and Their Terrible Customer Support I’m writing this to share my awful experience with LG and their customer support. I purchased an LG TV less than a year ago, and the screen started having issues without any external damage or mishandling. After over three weeks of frustrating communication, LG finally agreed to send someone to inspect the TV. However, the process has been nothing short of a nightmare. Despite being under warranty, LG initially refused to help, claiming the issue was "external damage" without any evidence. After much persistence, they finally scheduled an inspection. But just half an hour later, the technician from their only authorized repair agent in Montreal, Audio Video RD Inc., called and rudely refused to inspect the TV, again citing "external damage" based on nothing more than a picture. LG’s customer support is completely unprofessional and only interested in squeezing more money out of their customers. They sell defective products and then refuse to honor their warranties, trying to push you into paying for expensive repairs instead. I’ve lost $800 on this TV, and I’m beyond frustrated with how LG handles their business. I strongly advise against purchasing any LG products—save yourself the headache and choose a company that actually stands behind their products.”

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Posted 4 months ago

“Don't do it!! Our 2 year old refrigerator started making a loud obnoxious noise from the back. The parts in the back have a 5 year manufacturer warranty, but they said noises aren't covered under the warranty. That's ridiculous, unscrupulous, and morally reprehensible. Their manufacturer book has no verbage that says that noises aren't covered, AND the noise is coming from the back. They also said that if it's the compressor fan that it's not part of the compressor and hence not covered under the 5 year warranty in which the compressor is covered. Verbal gymnastics and lies. This company is not honest and does not care about a good product and making it right with the consumer. I will never buy another LG product again because I have no confidence that they stand behind their products.”

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Posted 4 months ago

“Customer service worst in the world! Never LG again to my house!!!!!”

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Posted 4 months ago

“DONT EVER BUY LG APPLIANCES! I BOUGHT THE 4 appliance package from Home Depot 6 years ago. The dishwasher, refrigerator/freezer and now microwave have all stopped working!!! I had a microwave that still worked after 30 years. What’s going on? Poor parts, poor design, poor engineers?”

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Posted 4 months ago

“service no good . dont buy lg.”

Helpful Report

Posted 4 months ago

“DO NOT purchase any home appliances from LG because of their third-party delivery and installation services, RXO. I recently purchased 4 LG washers and dryers. They neither installed the new washer and dryer nor took away the old ones, which we signed up for. In spite of my LG receipt confirming we purchased these services (see below image), RXO didn’t include them on their service ticket. It’s an internal error on their end, put directly back on the customer. We’ve spent hours listening to LG and RXO finger point at one another. As the customer, I don’t care. I want them to fix their error. I’d highly advise going to your local appliance center to purchase LG products (they price match anyway) and working with them. I never have a problem with them getting the job done with a sense of service and accountability. Again, DO NOT purchase through LG directly because their delivery vendor, RXO, is awful.”

Helpful Report

Posted 4 months ago

“Bought LG $3,000 refrigerator in 2017. Has had multiple evaporator fans replaced while under a 5 year warranty. Sounds like a freight train in your kitchen when needs that part. QUIT COOLING completely JULY 4. Tech diagnosis charge 137.75 Tech said needed compressor (under warranty)and sealed system parts. Repair service was trying to charge for all the sealed system parts. They are under 7 year warranty. Sent pic of warranty book and receipt so now had to pay $477 for labor. But at least not paying for parts like they tried to charge for also. Shouldn’t repair company know about the warranties or look it up? Then we had to wait for them to approve that from LG. I guess sometimes LG doesn’t honor their warranty?? After multiple tech visits with new compressor, new sealed system parts installed ..still not cooling. It’s now 8/28. Now LG tells tech to try new electronic board which with labor is $400.76 so how do we know if what they are saying will work? We would have bought a new one to start with when this one quit if we had to do it over. DON’T REPAIR JUST BUY A DIFFERENT BRAND!! We have an old Maytag 20 year old one in the garage that is still working and cooling …thank goodness!! We called LG customer service today. She couldn’t find our case and said I’ll just call you back later after waiting on hold. What company does that?? No call back yet. It’s been about 21\2 hours. Oh also, the new LG parts they replace are under warranty for 30 days repair service says. What a joke! NOT HAPPY!!”

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Posted 4 months ago

LG is rated 1.1 based on 556 reviews