LG Reviews

"Other brands r much btr than LG\r\nI got washing machine and fridge \r\nAnd both didnt complete 2 years and bith r in service now"

"I purchased an LG microwave in 2023, the panel had to be repaired 10 mo later & the door had to be slammed to get it to rotate. I received a refund for this shoddy product, but the partial refund I was promised for the 5 yr warranty never came!"

"Customer service is the absolute worst. . .Will never buy another LG product. . .and as you can see there are so many that feel the same and are unhappy with the support they have received.\r\n\r\nWhen my stove was still under warranty. . .my stove knobs bubbled, cracked and peeled. Had a chat with the 1st and only LG Agent, who was absolutely wonderful. She told me the knobs were defective, it was an on-going issue with numerous customer complaints and that the engineers were working on it. . .She sent me new knobs but said they were not the new improved knobs and if it happened again to come back. After a while, the new ones did the same thing, so I went back. I got a different agent every time I was contacted. . . with one Agent being very rude. Told me my stove was out of warranty, sent me a price list and said I\u2019d have to purchase the new knobs myself. When I questioned that, reminding her this was an on-going warranty issue. . .she told me I just wanted something for free. I told her there was nothing free about defective knobs on a $1200.00 Gas Range\/Stove. . .plus in the interim, my bottom oven plate rusted out and developed holes. . .which was even worse and quite dangerous. . . \r\n\r\nI was in contact with so many agents\/reps, always getting the same answer, telling me to be patient, that my case was being reviewed and I\u2019d hear soon. . .After a ridiculous amount of time, texts, and e-mails, all I got was a text offering a 10% discount on a LG product. I couldn\u2019t believe that was their idea of good customer service, on a $1200 stove. The last thing I wanted, right then, was another LG product. I think they have a special team that keeps giving customers the run around, till they just give up. . . I made one last complaint, directly to the Presidential Liaison Team, but got the same run around. They just said the parts were no longer available so we cannot replace the knobs. Due to the stove being out of warranty, all they could do was offer me a 15% off coupon code on the purchase of any LG appliance . MY response again was, \u201cReally??. . .10% or 15% coupon offers, do nothing for the $1200 stove I already have. . .Both coupons are nothing more than an insult. The knobs on the new stoves look exactly the same. . . so doubted there was any truth to that part. Just more run around. . .which they are really good at. . . again I will NEVER buy or recommend an LG product to anyone ever again. . .In 50 years of marriage, this is the worst appliance and customer service I\u2019ve ever had. Do yourself a favor and DON\u2019T BUY !!"

"Customer service is the absolute worst. . .Will never buy another LG product. . .and as you can see there are so many that feel the same and are unhappy with the support they have received.\r\n\r\nWhen my stove was still under warranty. . .my stove knobs bubbled, cracked and peeled. Had a chat with the 1st and only LG Agent, who was absolutely wonderful. She told me the knobs were defective, it was an on-going issue with numerous customer complaints and that the engineers were working on it. . .She sent me new knobs but said they were not the new improved knobs and if it happened again to come back. After a while, the new ones did the same thing, so I went back. I got a different agent every time I was contacted. . . with one Agent being very rude. Told me my stove was out of warranty, sent me a price list and said I\u2019d have to purchase the new knobs myself. When I questioned that, reminding her this was an on-going warranty issue. . .she told me I just wanted something for free. I told her there was nothing free about defective knobs on a $1200.00 Gas Range\/Stove. . .plus in the interim, my bottom oven plate rusted out and developed holes. . .which was even worse and quite dangerous. . . \r\n\r\nI was in contact with so many agents\/reps, always getting the same answer, telling me to be patient, that my case was being reviewed and I\u2019d hear soon. . .After a ridiculous amount of time, texts, and e-mails, all I got was a text offering a 10% discount on a LG product. I couldn\u2019t believe that was their idea of good customer service, on a $1200 stove. The last thing I wanted, right then, was another LG product. I think they have a special team that keeps giving customers the run around, till they just give up. . . I made one last complaint, directly to the Presidential Liaison Team, but got the same run around. They just said the parts were no longer available so we cannot replace the knobs. Due to the stove being out of warranty, all they could do was offer me a 15% off coupon code on the purchase of any LG appliance . MY response again was, \u201cReally??. . .10% or 15% coupon offers, do nothing for the $1200 stove I already have. . .Both coupons are nothing more than an insult. The knobs on the new stoves look exactly the same. . . so doubted there was any truth to that part. Just more run around. . .which they are really good at. . . again I will NEVER buy or recommend an LG product to anyone ever again. . .In 50 years of marriage, this is the worst appliance and customer service I\u2019ve ever had. Do yourself a favor and DON\u2019T BUY !!"

"LG trying to use a bereavement against us\r\nwould give less than one star Life was better before we had LG Product and LG trying to use a bereavement against us\r\n\r\n\r\n\r\nLG customer Service trying to use a bereavement against us to get out their duty as a manufacturer to their consumer. Underhanded behaviour, the trauma we suffered is not a tool for LG to try and use against us as if we did something wrong - had you done your duty in the first place we would have had the fridge repaired (successfully) in September 2023 when it was reported as delivered damaged, it it would not even have been another thing we had to still deal with in December 2023 on top of the awful situation we found ourselves in.\r\n\r\n\r\n\r\nJust when I thought this companies customer service couldn\u2019t get any worse you have stooped to a new low - not taking the time to check all the facts and then trying to blame a sudden and tragic death we suffered on your inadequate and quiet frankly shocking customer service taking almost a year to repair a damaged on delivery \u00a32.5k fridge, but for the engineer to leave it worse than before and refuse to action our consumer rights for replacement or refund a further 2 months on and try and use bereavement in accurately to try and get out of manufacturers responsibility"

"LG trying to use a bereavement against us\r\nwould give less than one star Life was better before we had LG Product and LG trying to use a bereavement against us\r\n\r\n\r\n\r\nLG customer Service trying to use a bereavement against us to get out their duty as a manufacturer to their consumer. Underhanded behaviour, the trauma we suffered is not a tool for LG to try and use against us as if we did something wrong - had you done your duty in the first place we would have had the fridge repaired (successfully) in September 2023 when it was reported as delivered damaged, it it would not even have been another thing we had to still deal with in December 2023 on top of the awful situation we found ourselves in.\r\n\r\n\r\n\r\nJust when I thought this companies customer service couldn\u2019t get any worse you have stooped to a new low - not taking the time to check all the facts and then trying to blame a sudden and tragic death we suffered on your inadequate and quiet frankly shocking customer service taking almost a year to repair a damaged on delivery \u00a32.5k fridge, but for the engineer to leave it worse than before and refuse to action our consumer rights for replacement or refund a further 2 months on and try and use bereavement in accurately to try and get out of manufacturers responsibility"

"Do not buy an LG refrigerator! Their Linear Condensors are plagued with issues and do not work. I've had 4 replaced in 4 years, and now LG wants to keep throwing parts at my unit, after repair techs gave told them it's unrepairable and sent the diagnostic results. However, LG will not replace or refund. They have spent 2x what I paid for this unit trying to fix it. We gave not had a Refridgerator since May 6th, 2024, and it's now September 2024. We gave been patient and polite and they gave done nothing but give us the run a round. They do not have repair services that can fix, or are willing to fix these units. At this point it's hard not to believe they are just biding time until my warranty runs out next April. Sure seems that way. I have filed a compliant with the better business bureau and will be seeking judgement through small claims. Buyer Beware!!"