Lincare Reviews

Name: Lincare
Rating: 2.21

2.2 Rating 420 Reviews

29 %

of reviewers recommend Lincare

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2.2

Based on 420 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Called on Monday for oxygen order & was informed my order would not be filled till after the Christmas holiday (Dec 25th). This was not a problem as I plan ahead. On the 24th I got a text message stating my driver was on the way but of course he wasn't. Twice in December the oxygen order I placed was not entered into the computer after not receiving a notification text the next day I would call the office the next day & they would call the driver with my order! These problems can easily be a SUPERVIORY problem!!! My driver is simply outstanding & if not for him my rateing would be lower!”

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Posted 3 months ago

“My insurance pays alot of money for my c-pap machine and when I call this "local" branch to speak to someone, I can't because they don't answer the phone there. (?) This is ridiculous! It's just awful..no compassion or caring anymore. It's not like this place is slammed with people all the time and they're too busy to pick up the phone and just say hello to someone.”

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Posted 4 months ago

“6.5 Hours waiting for a return call from a service representative and still waiting for a return call that is probably about billing information to get paid for my nebulizer solution which I need and don't have , completely unacceptable”

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Posted 6 months ago

“My mother is in an assisted living facility requiring oxygen 24/7…. I must constantly call company to have portable tanks picked up and portable full tanks delivered. Often my mother cannot leave her room because portable tanks have not arrived and she must stay tethered to her large oxygenation machine. Unacceptable— you never speak to a real person— so never can resolve issues with one phone call.”

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Posted 6 months ago

“I am not impressed. Instead very disappointed. The day they were supposed to come to set up oxygen they were a no show because they used an address that was 10 yrs old. He was being discharged from the hospital. They had the right address. When they did come the next day, Jordan was so kind and patient and knowledgeable that I thought "it's a one time thing. His great service was worth the mistake!" Then...my brother was supposed to have a nebulizer which they forgot to deliver. He was in the hospital with pneumonia; the nebulizer is something he should have had and used a day and a half before they finally dropped it off. I don't blame Jordan for any of this. I saw his work order and there was no mention of a nebulizer. There is a disconnect somewhere and the patient suffers because of it. And their employees are making multiple unnecessary trips which would not happen if the correct info was given.”

Helpful Report

Posted 6 months ago

“The local office mislead me about CPAP therapy. I am new to Medicare and was not told about the montly rental fees. I was told that my "co-pay" for the equipment was $75. I paid that. It was addressed as a "$10 monthly payment plan towards supplies every month, 3 months, or 6 months." I repeated that back to him, as I made notes in my handy notebook for reference. Then three months goes by and I get a "demand for payment for past due balance." I never received a statement. I called the local office and was called a "liar" because "everybody gets monthly statements." The demand for payment was not itemized and had no payment coupon or address to send the payment, but it did have an account number, which I used to pay as a guest online. I noticed I was being billed $10 a month "rental" in addition to the copays for cost of supplies billed to insurance. I called the main phone number with questions, but nobody ever answered my call. I dared not call the local office in case Lucifer answered and called me a liar again. Forward 3 more months and I get another late notice and demand for payment. I rinsed and repeated and called to talk to someone and they just forwarded my call to the local Lincare office where I was once again called a liar and berated for asking questions. I kept getting calls for supplies and ordered them, reminding the caller that I have not received any statements and they said they'd notate my account. Today, I called the main number and after 44 minutes 14.5 seconds on hold, I was disconnected. I called again and tried a different department as was redirected to the local office with Lucifer who once again called me everything but a child of God. I told her that I was not talking to her since she was hateful and I disconnected and called a branch office two states away from me. I pleaded my case and a nice guy helped me the best he could. He have me my customer ID number, after I successfully identified myself properly and he read off statements "sent to me," which I never received. He verified my address and told me that there have been issues with some not getting their statements. I tried to register for the patient portal but got error codes. I called the portal support line and was greeted with a nasty woman who interrupted me and said, "DO you want help or not?" All I was doing was reading her the error message on the screen after she asked me if she could help. I disconnected the call. They can just send me late notices and I will pay them, that way. They are the worst to work with. I should've learned from them when I got a nebulizer several years ago. I could have just bought one with cash from the local pharmacy and been done with it. That extra cost would have been worth not dealing with Lincare and their nasty, grumpy, hateful people.”

Helpful Report

Posted 8 months ago

“I've been using a cpap machine for over 10 years. Today I got a call to come in and get "set up" with my new replacement machine. I asked what kind of setting up I would need at this point. I was told I needed to sign some paperwork. I asked if they didn't have an electronic signature option in this day and age. The Lincare employee then got kind of huffy with me and asked me whether it was really a great hardship for me to come in. I told her it kind of was. She then said she had just been trying to help me out taking care of this at the local Mukilteo office, but she would send my order back to corporate where they would mail me a machine, but it would take another 2-3 months. She then told me to have a good day, but seemed about to explode underneath. The only reason they get the 2nd star is because it does seem like they are eventually going to get me my replacement machine. My oxygen company had first crack at this order and I gave up on them after 4 months because they wouldn't even submit the order to my insurance company without having a copy of my original 2014 sleep study which my HMO that I haven't been with for 9 1/2 years was either unable or unwilling to produce.”

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Posted 9 months ago

“Not delivering the portable oxygen tank when Promised, because of the Holiday weekend we might have to wait until the next available Day.”

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Posted 10 months ago

“My problem isn't the employees at the local office. It's the too bad comment when I contact Lincare because my brand new/slightly used oxygen concentrator that worked for an hour I was told to use my portable tanks until the office opens and they could schedule someone to bring another unit But the portables don't work with a CPAP, no problem I'm told, just don't use the CPAP tonight I need my CPAP, it's not a novelty item. When tested i was having 70+ episodes per hour with a oxygen level in the 82-83 range without my CPAP , With a history of low oxygen which lead to my prescription for a CPAP with oxygen while at rest. The person that runs the answering service told me they have no concerns with my need for a CPAP and oxygen, as long as I have portable tanks I was told as long as I have portable tanks I would be fine without my CPAP machine I guess I'm not to sleep tonight or risk an oxygen level of low 80s , but only until the office opens and they can schedule the serviceman to deliver another new/used concentrator I hate to see the statement of customer service is their first and foremost concern. I was told 24/7 service but on several occassions found out different Especially when it comes to the CPAP machine I guess the phone service person is under the impression that a CPAP machine is not a necessary health aid, she spoke as if it's a novelty item and wasn't really needed and going without one is no big deal not for 1night. This person needs to be properly informed , some people like myself need this device to insure I'll wake up in the morning with my senses intact Sleeping with an oxygen level at 82+- Is not healthy, but it's apparently of no concern of Lincares she informed me. This is not what I was told when signing my contact for goods and services The employees at the local office are extremely helpful and efficient but the Lincare guidelines prevent them from providing services that are promised when signing the 5 year contract No 24 hour service is the norm at Lincare, it looks good on paper and sounds comforting to hear but that's as far as it goes”

Helpful Report

Posted 10 months ago

“3 months ago went to Ft. Myers office to try on new bipap mask, your employee seem to rush threw my appointment put one on me said it was largest she had and that was it, she was somewhat rude also. Infact the one she signed me up for was a medium and they you do sell a large which after talking to your supplier I was able to get. Today I called your Naples Office to check on the status of a new bipap machine order, that girl was like talking to a brick wall, she had trouble answering my questions regarding my order and giving me an explanation of the delay and if it would be mailed or I would have to pick it up. This has been an ongoing issue with you office staff in this area, plainly they suck. Maybe you need to pay more to get people who care.”

Helpful Report

Posted 11 months ago

“Robert our delivery person is great, he is kind and happy to answers questions. They have been out of the oxygen tanks I need two weeks in a row and could only provide a few. The delivery day gets changed when they run low and since you must be home to take delivery and sign, I have to rearrange my schedule to accommodate their incompetency. My account needed to be transferred to a different location after the initial delivery, it has been 8 months and it is still not done so I receive texts from the wrong office saying to expect my delivery the next day and nothing gets delivered, so then I have to call and wait more days. I'm now told there is a billing issue so the account is on hold while it is under audit and they cannot transfer it. Do not call between 12 and 1 p.m., you'll be left on hold the entire time because they're at lunch, but the recording does not tell you that.”

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Posted 11 months ago

“That's a given a bad experience every time I order oxygen I never get it on the day I order it I've been trying to get portable option for I don't know how long finally got that approved let's get it in two weeks we'll see about that and the phone lies yeah you can be put on hold and be on hold on on and on nobody ever comes back on it and you hang up call right back somebody so I don't know I'm really disappointed in Lincare the one in Bowling Green I don't know they need to get a whole new management in there only one it works his butt off is the one that delivers the oxygen dating somebody for a while now he was sick the last time he came here but still working and it he didn't get here till about 6:30 the only thing is I don't like waiting all day not knowing when it's going to get here I don't know New Management in Bowling Green would be awesome”

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Posted 1 year ago

“I gave lincare a prescription for a portable oxygen concentrator in Dec 2023. It is now the end of Feb 2024, no appt set up for the test, can't get a # for the person in charge of this, they won't call me back. I have a planned trip in March, can't fly without it. I'm so frustrated. Last time I spoke with Lincare Pulmonary Therapist she has to email them and wait 48 hours for a result, she does not have a contact #. I am a advocate for the copd foundation, we are going to the Capital in March. Lincare is on my list for taking advantage of people with disabilities.”

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Posted 1 year ago

“I order my oxygen cylinders on time. Most times the delivery person does not have what i requested. Today i was supposed to get 6 c cylinders but i got a call Lincare has no c tanks. They will come tomorrow after being closed last week on my delivery day. I have about a hour of oxygen to be away from home today. How does a oxygen delivery service have no cylinders. I got shorted ladt delivery also. Frustrating!”

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Posted 1 year ago

“The Felton Lincare has my c-pap supplies so screwed up. It is bad enough that Medicare will only allow one cushion per month in a 3 month period and then lincare sends the wrong supplies. I'm getting supplies for some items in one month and others in another month every 90 days. Come on people your fooling around with supplies for people who have breathing issues!!!!”

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Posted 2 years ago

“Shipping is awful. Like they say 1-3 days and it's like 5 minimum. Not good when you wait for food for the month and are out. Def do not recommend”

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Posted 2 years ago

Lincare is rated 2.2 based on 420 reviews