loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,368 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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Metrics

1.2

Based on 2,368 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use love holidays under any circumstance ! You rather pay alittle more and go to a decent company. I have had nothing but problems with love holidays!! They ruined my whole holiday !!! From the time of the booking to the point of the holiday I contacted love holiday atleast 100 odd times at which 50% of the calls were unsucesful (disconnected) I was refused my basic right of logging a complaint on several occasions !!! I am currently in the process of contacting their regulators. Booking information information was incorrect so could not locate booking on app Spoke to multiple staff who all provided different and Incorrect information regarding the same question. Had multiple issues with resort from the first day of the holiday and was basically told by the hotel contact love holidays its not there problem. When I contact love holidays I was told speak to the hotel and the concern team will call me to see what they can do. I was promised on more than 3 occasions the concern team will reach out to me The imaginary concern team never called or contacted me in anyway. The transfer service never arrived and again love holidays was not available to help as it seems like they also have an imagery customer service number. Once you place a booking from a certain number you cannot contact love holidays from that number and the auto mated service is rubbish and frustrating. Anyone considering to use these guys .... look at the same deal on TRAVEL REPUBLIC or ON THE BEACH, you might have to pay like £20-£30 more but trust me for the stress and headache love holiday provided its a small price. Half the resort facilities where closed and hotel blamed love holidays and love holidays blamed hotel, at the end of the day it was me who lost out”

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Posted 1 year ago

“Do not use Love Holidays! We have had so many problems trying to resolve our concerns regarding our upcoming trip to New York. This booking was meant to be a celebration of a special occasion, and it's turning into a nightmare. Their complete lack of ownership and limited access to speak to an advisor now that the booking has been made is appalling.”

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Posted 1 year ago

“You took my money for a holiday including flights and hotel - 1st leg of flight cancelled by airline - loveholidays refused to book us an alternative being available. This happened 4 days before we were due to fly! Customer service don't exist - instead there is a ridiculous 'bot' that never understands your question provides ZERO help & thenends the chat. The only humans are in the Sales Team & they simply refuse to help. Scam artists- avoid at all cost! I have already advised 4 family membersto cancel upcoming holidays with these jokers & rebook with a company that actually cares! Sooner these jokers go bankrupt the better”

Helpful Report

Posted 1 year ago

“Customer service falls extremely short, can't call them unless it's a new booking, only live chat when it works, complaints aren't handled at all appropriately, not sure they even read them, pretty much non existent in respect of in resort support. No comprehensive explanatory response, kept going back to the hotel when the hotel really wasn't the issue, it was love holidays itself, same person on chat who informed me to respond to a closed complaint said I've spoken to them and they're waiting for your response - bizarrely the same individual responded to me - who was he talking to...himself. I've never had an issue before & I'm surprised at the volume of negative reviews but I can't defend them on my recent experience..I've now notified the hotel that we've asked them to apologise to them and clarify ...I don't hold out much hope as again they completely ignored everything and again referred to the hotel, retaining returning customers I very much doubt it on this occasion, we've booked through a different agent this time funnily enough to go back to the same hotel, same place just not via love holidays...if I could have provided zero I would have.”

Helpful Report

Posted 1 year ago

“Don’t book with this company.we paid a deposit just before padmic. Advised not to travel from Irish government.lost over 500 euro. They would not pay it back. They kept saying we cancelled under “NORMAL Circumstances “”

Helpful Report

Posted 1 year ago

“The payments that were scheduled every month apparently couldn't be accessed by lov holidays even though enough cash in my bank account. They then said credit control would be in contact which has never happened. I then made a bank transfer to them which they have not been able to locate this payment after several screenshots sent as asked etc. I finally have been to my bank and supplied a faster payments ID code no response although promised to get back to me . The stress haPray they'll sort this if not s been outrageous as my sons girl friend coming from the States in 7ndays .An absolute disgrace. I may now have to pay 200 pounds which I don't owe to secure holiday.”

Helpful Report

Posted 1 year ago

“Did not notify me of a flight change. Unable to fulfil booking with the hotel due to change. Spent 1.5 hours on chat but did not resolve the issue. When I requested a refund they abruptly refused and ended the chat with out answering my queries. Sent false info regarding t&c. I have screen shot the entire chat.”

loveholidays.com 1 star review on 14th March 2023

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Posted 1 year ago

“NEVER book anymore with Loveholidays! Never, I bought a holiday which price was on discount from 1550£ to 1003£! In the end they taked 1550£!!! 2nd day some my friend bought same holiday with 1111£ same flight and same hotel! Disgusting! No customer service at all! If you want to call them and you already had booked they are not responding to you, and tell you to go in manage the booking and to do all changes alone! In the end they said they can’t do anything with price and until now this holiday cost 1113£! Hate you company! I hope everyone will understand this ! You think just about money! The hotel is not charging for cancellations 5 day before, I was asked to you to cancel hotel and I’ll keep flights and to return money for hotel back! You don’t want to do this just because I bought this holiday all together! Hate hate hateeee you”

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Posted 1 year ago

“I recently stayed at the Royal Lagoons Aqua Park Resort, booked through Love Holidays, and had a terrible experience. The hotel's response to my complaints and safety concerns was unsatisfactory and dismissive. The path to our accommodation was unfinished and unsafe, and my daughter fell and injured her knee. Despite reporting the incident, the hotel denied any knowledge and provided excuses instead of taking responsibility for the safety of their guests. Furthermore, the unsanitary conditions at the hotel led to sickness and diarrhoea during my stay, and the repetitive and unhealthy food served at the hotel made it necessary to eat outside, incurring additional costs. The lack of concern for guests' health and safety is unacceptable. In addition, there were several faults in my room, and although I reported them, nothing was done to resolve the issues. The hotel's response was inadequate, and their offer of a plate of fruit as an apology is unacceptable. Overall, I had a terrible experience at Royal Lagoons Aqua Park Resort and cannot recommend this hotel to anyone. The lack of responsibility, concern for guests' safety and well-being, and inadequate response to complaints is unacceptable”

loveholidays.com 1 star review on 9th March 2023

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Posted 1 year ago

“I have lost my money and my holiday from rude love holidays 😡they won’t take my calls or answer my emails! I have a crime reference number to now going to the ombudsman’s for help then court I will spred. My story on media”

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Posted 1 year ago

“We were sold "an upgrade" and paid for it too thinking the room will be much better. It's not been 24 hours since we paid our deposit and now being told the room only comes with 1 double bed for 4 of us. Kids have to use sofa bed..I paid 4k for my kids to sleep on the sofa? You cant call them after you've paid your deposit. Live chat says they are a third party agency so can only request 2 beds to be put in the room but no guarantee..wtf..we are already not looking forward to this ..absolutely shocking service..I would never recommend this company to anyone..stay away, save your hard earned money..why did they not mention the beds when selling the upgrade? Now they say they cant do anything? Absolute clowns running a circus..go elsewhere people the service is appaling”

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Posted 1 year ago

“A horrendous company who shouldn't be trading. They changed dates of the booking making you pay more. I booked my birthday holiday with the Mrs on 19th till 23th February Loveholidays changed the dates too 19th till 23 November. They charged me £100 more to changed the dates and they yes they changed the flights but they didn't and have to additional £800 on flight. Horrendous scammers who deserve to be fined millions so customers can get their money back”

loveholidays.com 1 star review on 24th February 2023

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Posted 1 year ago

“I feel like Ive been robbed by love holidays, I book holidays for 4 adults including my elderly mother , My flight Pegasus got cancelled and today I found out that the cancelled my whole holiday. Ive been logging in manage my holiday and they told me that I will get my alternative flight but I dint ,. Instead they emailed me that I will get my refund in 5 days time , I paid over £1075 already but on my email they saying that they will refund me £365, shocking . There is no where to get in touch with them, sales line is automated. Zero ways of contact with them. I just want my money back . will never book with them again . They need to give me my money back The flight got cancelled so full amount should be refunded as it wasnt my fault”

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Posted 1 year ago

“When you book they said you can cancel but after 2 weeks and 6 months prior departure they wanted me to pay 1200£ to cancel or 6000 to ch as ndr the dates of my flight. I’ve booked the wrong dates by accident. Massive scam. Definitely NOT recommend”

loveholidays.com 1 star review on 23rd February 2023

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Posted 1 year ago

“They use a company that doesn't exist for transfers in Rome. So when you show up, nobody is there and you lose the money you spent plus more on organising your own transport to the hotel and back. I saw several other families on the same flight getting stranded, and when we rang the taxi company, we found out they don't exist! Not sure what cut Loveholidays are getting from this scam, but I hope it's worth it. Tried ringing Loveholidays, but they just hung up on me. Told them to check the company they use online—a simple search proves that it's a total scam—and they hung up again. They sent me an email address to send the call log that proves we were waiting at the airport for hours, and the email bounces back! I've given them endless opportunities to fix this, but Loveholidays are a scam company, so they won't. I've informed my solicitor and my uncle, who is head editor at a national media outlet. I will never use Loveholidays again and neither should you. I'm actually looking forward to this story going very, very public.”

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Posted 1 year ago

“After many attempts to contact love holidays, I have had no joy getting through. I have received an email about non payments but when I did try to pay (on date required) payment never went through and unsuccessful. We have holiday booked for June and for 6 people, and cannot get through to a single person to get this sorted!! All calls automated and will say they can’t help as already booked holiday but I haven’t heard anything back from anyone. This is not my doing, this is Love Holidays mistake!! Someone help us out here!! It is up to you to make the next move.”

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Posted 1 year ago

“I booked a holiday for myself, hubby and my daughter I tried to book our flights and they offered us 1 seat for two people there mistake at £120 there and back I informed them straight away and they have now come back with a price of £162 how can that be when it’s their mistake .. DO NOT BOOK LOVE HOLIDAYS OR LADT MINUTE HOLIDAYS THEY MAKE MUSTAKES AND THEN TRY TO RIP YOU OFF”

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Posted 1 year ago

“I’ve been trying to pay my balance off my holiday, I keep having to deal with a robot machine who doesn’t understand my request. I spoke to one of the advisers Naomi who clearly couldn’t help yesterday ,I phoned to see if I can make a payment by phone and it was a machine that rang off when they found out I already had a booking . Really !! I would NOT be recommending you at all .”

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Posted 1 year ago

“If there were a -5 it couldn't be more appropriate. This company have caused so much distress, we are pensioners who remain £1000.00+ out of pocket. Customer Service is non existant, contact numbers a waste of time, (I've had some very interesting texts from a private subscriber in Ireland) who can't understand why his number appears as the emergency contact, at the top of the list. I regret that I didn't refer to the reviews, prior to booking. I also regret that the Tui part of the package lulled me into a false sense of security. Loveholidays are a nightmare and in my opinion not fit to operate. 3”

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Posted 1 year ago

“STAY OFF LOVE HOLIDAYS Booked holiday to Turkey and tried to cancel or change the trip 6 days to departure due to earthquake but I was told I will be refunded £79 out of £930 or pay additional £1600 to change the trip. Rhabhat was so unprofessional and Ayanda was extremely rude. Spent hours on phone without success and airline advised customer to cancel/amend their trip due to the issue but Love holidays only interested in money. I wish government can look into this scam agency.”

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Posted 1 year ago

loveholidays.com is rated 1.2 based on 2,368 reviews