loveholidays.com Reviews

"loveholidays made an error with the hotel so we couldn't check in until 12 hours after landing. We were left to manage and call the supplier and loveholidays to try and sort out their error. The issue was not resolved and we had to pay out of pocket to resolve it, leaving us with no money to spend on the actual holiday. On top of this, we racked up a phone bill of \u00a3250 due to the calls between loveholidays and the supplier and loveholidays said they would not reimburse us for this. Absolutely disgusting service. Cannot resolve anything and will NEVER USE THIS SERVICE AGAIN."

"The worst company ever. \r\nWe booked holiday in June. On Saturday the 19th when we arrived in the hotel we were told hotel is overbooked and they send us to alternative hotel 4.5km away from the one we booked and is nothing as the one we bookend. They told us booking window was closed in February however Loveholdays didn\u2019t and let customer overbooked. After complaining so many time via chat and emails all the reply they gave us is speak with the hotel and ask them to sort the issue. \r\nThe most unreliable agency and I will never ever book with them."

"The worst company ever. \r\nWe booked holiday in June. On Saturday the 19th when we arrived in the hotel we were told hotel is overbooked and they send us to alternative hotel 4.5km away from the one we booked and is nothing as the one we bookend. They told us booking window was closed in February however Loveholdays didn\u2019t and let customer overbooked. After complaining so many time via chat and emails all the reply they gave us is speak with the hotel and ask them to sort the issue. \r\nThe most unreliable agency and I will never ever book with them."

"Love holidays do not check hotels and claim hotels offer services they don't like air conditioning. Very poor experience using love holidays and the customer support was poor. I sent photos of the hotel room with a urine stained mattress and blood stained sheets which i was expected to sleep in. Love holidays said this is acceptable in a 4 star hotel"

"I\u2019ve always used Love Holidays and never had any issues\u2014until recently. Two weeks ago, I made a new booking, but due to an error with my iPhone, my surname was incomplete on the booking. I noticed it immediately and contacted the agency for help. Their response was extremely disappointing. I was told I needed to pay \u00a3307 to amend the name, which included \u00a3282 as an airline fee and \u00a325 as an agency fee.\r\n\r\nCurious, I reached out to the airline directly, and they informed me that they don\u2019t charge for name corrections. However, because I purchased the ticket through Love Holidays, the agency had its own fees. This really shook my trust in the company.\r\n\r\nWhat frustrated me the most was the complete lack of understanding or flexibility from the agency. They didn\u2019t show any empathy or attempt to make the process easier. When I asked if I could pay the fee in installments, I was told no\u2014everything had to be paid upfront.\r\n\r\nI\u2019m deeply disappointed with how this was handled. If you want to avoid these kinds of issues, I suggest booking directly with the airline or finding another agency. The airline doesn\u2019t charge for minor corrections, despite what Love Holidays claimed. The \u00a3282 \u201cairline fee\u201d for adding a surname is absolutely ridiculous."

"No customer care, the hotel did not match the description of the hotel, my sister and myself are in our 60s so my sister daughter phoned love holidays to complain and ask for us to be moved, nobody came to see us or check out the place we were staying in, the food was appalling and to top that we spotted a cockroach crawling over the food, when we complained to management we was told we were scamming them, again her daughter tried to talk to love holidays to get us moved and nothing not even a phone call. Absolute disgraceful way to treat customers and will be taking this further, love holidays and the hotel both let us down."

"I recently bought a package holiday to Turkey (booking ref: 65758976) staying at the Blue Wave Suite Hotel in Alanya. The hotel was was advertised as a 4-star hotel. Unfortunately, the accommodation provided has been far below the expected standards.\r\n\r\nFirstly, upon our arrival, we were alarmed to find that our family suite room was located outside the main hotel grounds, necessitating us to leave the hotel premises to access it. This was particularly distressing as it was the middle of the night, and I was accompanied by my two young children. This situation presented a significant safety concern, as navigating dark, unfamiliar surroundings with children is not appropriate or safe.\r\n\r\nFurthermore, the family suite we were assigned is not representative of the photos displayed on the Loveholiday website. Rather than a luxurious 4-star hotel room, the accommodation is more akin to a poorly maintained apartment. The condition of the suite and its surroundings was really bad, with an elevator and exterior areas that are extremely shabby and untidy, including cleaning products and a mop left outside our room for the duration of the stay.\r\n\r\nAdditionally, one of the rooms did not have an AC system, this was the children's room. As a result, both of the children experienced discomfort during the night, repeatedly waking up due to the excessive heat in their room. There was also broken glass on the floor in the room, which was extremely dangerous to the children. \r\n\r\nThe hotel\u2019s Wi-Fi service has been unreliable and frustrating. Every single time the WIFI signal was disconnected, and this happened throughout the stay. The hotel stated that we needed to use their App and that the WIFI will be stable, that was never the case. The Loveholiday website states that the beach is 5 minutes away from the hotel. In fact it was a 15-20 minute walk and moreover the beach was dirty with left over food, plastic packaging and tins.\r\n\r\nA street market was put up outside our accommodation and in order to get to the main hotel grounds, we needed to go through that market which was not appropriate. Again, this was never mentioned.\r\n\r\nWe made the complaints to Loveholiday and they replied back with dishonest comments from the Hotel. \r\n\r\nI found that the accommodation provided to be entirely unacceptable and not reflective of the 4-star rating under which it was marketed. Loveholildays showed a 4 star rating hotel when in fact it was more like a 2-3 star rented room accommodation. I would definitely not recommend Loveholidays to anyone."