loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,368 Reviews

4 %

of reviewers recommend loveholidays.com

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1.2

Based on 2,368 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give 0 star I would have done it. You are the worse online holiday booking. My hotel was cancelled and we received no prior notification from you before arriving at the destination. As I understand the last payment failed due to non compliance with master card security on your part. My bank has confirmed it as several customers have had a similar issues. The hotel was helpful and stated that this issue was a regular occurrence with Love Holidays clients. You failed us by not communicating the issue and there was no way of contacting you as I tried multiple time prior the flight. Manage my booking chat was useless and talking to a computer was a waste of time. Your credit control team couldn’t be contacted as there was night level of calls and we got disconnected. The customer service line wouldn’t answer calls as our holiday hasn’t started, the sales couldn’t be bothered responding and helping despite getting through to someone who cut off the call. Love Holidays only care about the money nothing else and no after care service once you paid the deposit. I recommend booking.com at least you have better control of your booking.”

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Posted 2 years ago

“What didn't go wrong with this holiday! If I could give minus stars I would. My partner and I had the worst holiday of our lives. We'd saved up a lot for that holiday then spent most of the time crying in our room because it was so bad. We tried everything to get us moved hotel, we even asked Love holidays to fly us home, which they arranged, at a charge and via America which we had to have test's for so couldn't get on those flights and had to stick with the original flights. - We had specifically told them it could not be via America yet they didn't listen. We racked up a large phone bill trying to get them to get us out of that hell hole and they were the most unhelpful, lazy people we've ever dealt with. Since coming home, although we can't get our 10 days holiday back, we have attempted to get our money back and they are refusing. Ignored our complaint until we eventually got hold of someone on LinkedIn and have told us we are due no money back as we didn't attempt to resolve the issue while we're out there and give them a chance to fix it. They tried to book us different flights home so they know we contacted them and have logs and our phone bill proving all the times we tried to resolve it in house and with them personally. Honestly THE WORST travel agents in the world. DO NOT BOOKING WITH THEM EVER! Scammers, liars, rude and unprofessional. Please don't get stung like we did and take your money elsewhere! Horrible horrible people. We have now pursued legal action against them and I will personally find every review site to shame them on until they give us our money back.”

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Posted 2 years ago

“Absolute joke of a company!!! You can’t get through at anytime! Flights have changed so connection is not possible. I can’t amend without a ticket number with the airline and can’t get through to get a ticket number from loveholidays. Save yourself the stress!!! Don’t use them”

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Posted 2 years ago

“The original service to book a holiday was simple and straightforward, hence one of the two stars. However, the follow up/customer service experienced was nothing short of disappointing and disgraceful. Our flights were cancelled by the flight provider- I admit, not LoveHolidays doing- however, when trying to speak with LoveHolidays to rectify this I was met with the same merry go round of ringing, trying to speak on live chat (no customer advisors were ‘available’ daily for over 5 weeks) and being asked to ‘log a request’ (which was done on day 1 after cancellation). As I was not lead passenger I was unable to be spoken to via Twitter DMs- although as mentioned several times the lead passenger works as a teacher and as the live chat function closed at 5pm this was not ideal. In the end after 5 weeks of waiting we were given alternative flights…at the cost of £297 extra per person (holiday was only £625 per person originally) and also departing/arriving at two separate airports in the UK. (Quite the business model between two companies- sign people up to cheap flights/holidays, cancel flights 4 months in advance and then put on alternative flights at a significantly increased price!) All in all I’m glad to have received a full refund with no cancellation fee (hence the other star) and to have spend our money elsewhere. Will seriously consider whether to use LoveHolidays again in the future- have really been put off unfortunately.”

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Posted 2 years ago

“Will never book with love holidays again cannot speak to anyone or get on the chat! No communication that our holiday complex had shut for refurbishment coach transfer took us to building site luckily sister hotel up the road so took us there and that was where we found out we were staying. No transfer turned up to take us back to airport had to get a taxi ourself. Cannot speak to anyone about this or get our taxi money back, people be warned Don’t use!”

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Posted 2 years ago

“Absolutely terrible service. AVOID! We had to amend our booking due to visa delays and they did not care to assist at all, besides saying they couldn't get hotel dates and that was it! £1290 wasted and they were extremely unsympathetic towards us or helpful at all Disgusting!”

Helpful Report

Posted 2 years ago

“We booked a holiday to Turkey Eftalia splash resort for 2 Weeks, the hotel was meant to be a 4 Star hotel but it certainly was not, There was cracks in the walls on balcony, the Flooring Skirts was all messed up and broken. No batteries in the air Conditioner controller and this is only the small things. We arrived on the 27th at 10.48PM, We instantly put our children to bed so they was not tired in the morning. We then had someone knocking on our door at 2/2.30AM telling us that we have been provided the wrong room and that someone was outside waiting to get into this room, We had to wake up children up including our 1 Year old who never went back to sleep until 7. We was then provided a hotel room looking at a building site I went down in the morning and made a complaint about being my children being woken up and said id like to be moved to pool view for my children I was then advised I had to pay 120 Euros for this. I refused point blank and made a further complaint to them. ( Basically to no one ). After a lot of arguing they finally said they would change our room. the next Day on the 29th I come up in loads of allergic allergy due to the laundry powder they used. I went down to the reception and advised them my bedding needed to be changed and they failed to do this, day after day I complaint until finally on the 8th day I met someone called Faruk who serves drinks and food. I explained to him that I had been going to the reception day in day out asking for my sheets to be changed and that I was having to wash them in the shower and try to dry them on the balcony. He went and sorted this out for me If this review was based on what he had done for me it would be 5 Stars because he done absolutely everything to try and resolve it and apologised on the hotels behalf. I also had Laundry done on the 02/10/22 and clearly advised the hotel I had a allergy even after all the complaints you'd think they would know that, But yet again they failed and washed my clothing in powder, I put a t-shirt on and come up even worst so I was left with no clothes to wear. My partner then had to not only try and wash sheets had to do my clothes too. We was then advised by love holidays to visit the doctors to get a medical note to state it was a due to the laundry powder. ( This is even after we contacting our pharmacy by video and sent photos and they confirmed it was ) they still advised I needed to go to the doctors so I did about 5 times and was clearly advised I could not have a allergy test done in turkey and that they could not help with a note. I explained this to Loveholidays and yet they still made me go there more times and ask the same questions. On Monday the 10th, My son aged 8 become very ill and had only eaten eggs that was never ever cooked correctly and was slimy so clearly had food poisoning when I was in the hotel room with him for 2 days, My partner had spoken to others that had food poisioning so we then had to start eating out of the complex where the food was properly cooked and not the same served day in day out. On the 6th May my sisters daughter was not well so I popped in early hours and then we witnessed a security guard for the Hotel beating up a guest, We recorded this on video and showed the hotel and they didn't care at all brushed it off. we spoke to the Person it happened to and they cracked his front teeth and cut his lip open. This was our first holiday together and it was hell, We even messaged loveholidays to try and come home early and they told us we would have to arrange our own Transport and flights! We had all this money for a holiday and had to spend loads of washing powder for our room, Creams and Tablets for the Laundry allergy. I would ADVOID LoveHolidays and wouldn't even book with there price was thousands cheaper then another Competitor. They didn't care about us and how the hotel was treating us. They is so much more I can add and can also provide photos of the hotel, The Laundry allergy and photos of our son sleeping on the bathroom floor Vomiting into the shower because he couldn't move due to the food poisoning Even after all these issues with proof they don't care at all because it isn't there holiday that was ruined it was ours, We have lost out on thousands because they sent us to a hell Hotel. They haven't contacted the hotel, They haven't tried to sort the issues out even though they say they are ATOL Protected or anything. I will be contacting a solicitor on the matter as clearly they just want your money and don't care about anything else. Please before you book with these read this review because we are not the only person they have done this too.”

loveholidays.com 1 star review on 13th May 2022

Helpful Report

Posted 2 years ago

“BEWARE!!! It looks like several people had this same experience. it is impossible to get through to the customer service without a booking reference number. they have only sent me a booking request and no confirmation email. I have waited for 72 hours as suggested . No one has contacted me . Full money has been charged. I cannot rebook with any other agents , till I know what they are going to do with this booking. THE WORST THING IS THAT THERE IS NO ONE TO CONTACT TO DISCUSS THIS , AS THEY DONOT ANSWER THE CALL WITHOUT A BOOKING REFRENCE NUMBER!!!”

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Posted 2 years ago

“So, my booking had 72 to confirm. Then 72 hours later my booking hasn’t been able to be completed and I will be contacted within 72 hours with an alternative (they’ve taken full payment on my card and therefore I’m unable to rebook a holiday with a different company !) I can’t speak to anyone without a booking reference, haven’t got a booking reference because holiday isn’t confirmed. We have family going out and the price of the holiday is going up!! Absolutely fuming! Have also left messages on their FB page and no answer. Very concerning!!”

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Posted 2 years ago

“TERRIBLE CUSTOMER SERVICES! Whilst on holiday I found that live holidays had booked my transfer back to the airport for the wrong day. It took me 2 days to get through to someone and it was only on the morning of me leaving I had word to tell me transport would not be picking me up. I had an email instructing me to book a private taxi and then send copy if receipt to them for a full refund. This I did immediately. I have had no refund of €160 it cost me and no reply to my many emails I have sent to them. ABSOLUTELY DISDUSTING COMAPNY. I WILL NEVER USE THEM AGAIN AMD I WARN ALL BEFORE BOOKING WITH THEM.”

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Posted 2 years ago

“The absolute worst customer service I have ever received. Utter lack of compassion and hide behind a keyboard.”

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Posted 2 years ago

“abousoulte joke of a company do not go with love holidays you can never get in touch , they rip you off ant the customer service is disgusting”

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Posted 2 years ago

“They Have not booked our flights!!! I am due to go on holiday in 12 days! I changed the designation back in March with no concerns and recieved confirmation of the booking and changes. A few days ago I logged onto my Ryan air account to see we are still booked to fly to the first location !!! I have tried to contact love holidays constantly for 4 days now with no luck! I contacted Ryan air with no problems and was told my family and I are not booked to travel to the new location and we must contact love holidays asap! ….. I can not get through to them. They have took the final payment for my holiday so we can not cancel now …. We are so frustrated my anxiety is so highly and I don’t know what to do!!!!! If I didn’t check to add baggage we would of gone to the airport and not had flights thanks to love holidays …. We still may not have a holiday if I can not in contact with them!!! It’s disgusting and having a terrible affect on my mental health! Never again will I be booking with love holiday. I have a much easier experience with travel republic! Terrible customer service / after care!”

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Posted 2 years ago

“Cannot rate no one star!! It's terrible!! People you need to be carefully with this company!!”

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Posted 2 years ago

“NEVER AGAIN WILL I TRY TO DEAL WITH THIS COMPANY. IT IS IMPOSSIBLE TO CONTACT THEM, THEY FAILED TO CONFIRM MY BOOKING WITHIN THE 48 HOURS AND THEN 72 HOURS AS PROMISED AND THERE IS NO WAY I CAN FIND OUT WHY. ITS A CATCH 22 SITUATION, YOU NEED A BOOKING REFERENCE TO MAKE CONTACT BUT YOU DONT GET A BOOKING REFERENCE UNTIL THE BOOKING IS CONFIRMED. AS THEY HAVE TAKEN A DEPOSIT AND NOT CONFIRMED MY BOOKING I CANT CONTACT THEM. NEVER AGAIN.”

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Posted 2 years ago

“I feel they are more interested in taking your money without looking at the customers needs. Odd hour flights with lots of added extras. I will not be using them again. Their customer services are awful and totally unhelpful.”

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Posted 2 years ago

“Be WARNED - Stay away from booking with love holidays. You can never speak with anyone about changes. no one picks the phone up and the online chat well you no one wants to help and just ends the chat, DISGRACEFUL customer service!!!!!”

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Posted 2 years ago

“We booked an all inclusive holiday to Greece, we got the flight conformation but nothing about the hotel or any reference numbers. We do not know if the booking has been accepted or not. You CANNOT get in contact with them at all, which is a big worry! Its been a week and we have heard nothing. Very stressful, NEVER using love holidays again. How do i know if my holiday will happen? Only was to get a response from them seems to be writing a review. JUST SHOCKING.”

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Posted 2 years ago

“Can't get through 😕”

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Posted 2 years ago

“Booked a holiday with flights hotel transfer...flight was great got to the hotel at 2am only to be told we couldn't check in to our room until 2pm 12 hours later. Called Love Holidays emergency resort number to be told nothing they would do and to get a room earlier I had to pay another £150.00...so if you are booking with Love Holidays (I never will again!) Check what time you expect to get to the hotel and what time they will actually have a room for you...What company puts a package together that your flight arrives 12 hours before you will have a room...that'll be Love Hoidays....dont touch them with a barge pole!!!!!”

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Posted 2 years ago

loveholidays.com is rated 1.2 based on 2,368 reviews