loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.17

1.2 Rating 2,406 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

Questions

Metrics

1.2

Based on 2,406 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how loveholidays.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a holiday for May 2025, need to cancel a passenger and replace the lead. It is a nightmare . Poor communication, they cannot provide the appropriate fee , extremely frustrating. So far loosing faith very quickly, will update wth outcome”

Helpful Report

Posted 1 month ago

“**Avoid Love Holidays – Misleading, Unprofessional, and Stressful** I recently booked a holiday through Love Holidays to stay at *Constantinos the Great* in Protaras, and the experience was an absolute disaster. The hotel was nothing like what was advertised, and Love Holidays' customer service only made things worse. Here’s what happened: 1. **Filthy Accommodation**: The room I was given was disgusting – dirty floors, stained bedsheets, and a bathroom that was clearly not cleaned. Despite complaining immediately, I was forced to stay in these conditions overnight as no action was taken until the next day. 2. **Rude Hotel Management**: After posting an honest review on TripAdvisor, the hotel manager called me to the reception, not to resolve the issue but to rudely demand that I delete my review. On top of that, they charged me €30 to "clean" the room – which should have been clean to begin with. 3. **Misleading Booking Information**: My booking promised a choice between land and sea view, but at the hotel, I was told it was for sea view only and forced to pay €40 per night to “upgrade” to something that wasn’t clear at booking. 4. **Terrible Food**: The advertised buffet and snacks were a complete lie. The options were minimal, low-quality, and certainly not what you’d expect from a so-called five-star hotel. 5. **Hidden Fees**: I was hit with a £60 late checkout fee, something that was never communicated when I booked. 6. **Ongoing Cleanliness Issues**: Even after repeated complaints, the room remained dirty throughout my stay. The replacement bedsheets were stained and torn, and the room had mould on the walls. To make matters worse, Love Holidays' customer service was no help before, during, or after the trip. - **Another Booking Disaster**: For a separate holiday, my flight times were changed, which meant my room wouldn’t be available for the full stay. Love Holidays told me my only options were to pay more for amendments or lose all my money if I canceled. This was after I’d already paid extra for a swim-up room, which they told me wasn’t even available anymore. - **Rude Customer Service**: When I contacted them weeks before the trip to resolve this, I was treated rudely, promised callbacks that never came, and ignored when I emailed. - **Unreasonable Policies**: Every request I made to amend the booking was met with demands for more money. They closed the chat multiple times without resolving anything and sent automated emails telling me to “wait 28 days,” even though that time had passed. This was, without a doubt, the worst experience I’ve ever had with a travel company. Love Holidays misleads customers, works with subpar hotels, and has no interest in resolving complaints. Save yourself the stress and money – avoid them at all costs!”

Helpful Report

Posted 1 month ago

“I would never book with Loveholidays again having booked with them a few times previously. Up until now I have had an okay experience with them but this time was awful. We stayed at a hotel in Mexico for five nights. The last two nights the hotel lost ALL electric and hot water so we missed dinner one evening due to there being no electric and had to get ready in the dark with our phone torches in order to go out and find somewhere else to eat. We then got back and there was no water so we couldn’t even wash and the aircon wasn’t working due to no electricity so we spend the night absolutely boiling with no water. Some guests even had to sleep outside by the pool it was so hot. The next day was no different, no electricity and I contacted loveholdiays at around 7am that morning to get moved hotel because the situation wasn’t improving and there was no estimate of when the electricity would come on again. I didn’t get a response from loveholidays for hours and had to spend most of the day sat at reception where there was the only bit of electricity to keep my phone charged and to be able to check emails awaiting loveholidays response. After chasing loveholidays multiple times and liaising with the hotel reception I finally got a move out of the hotel at around 7pm. The hotel manager said he would be refunding us for two nights due to what had happened. This was agreed in an email to myself and to loveholidays. I then contacted loveholidays on return and waited for customer services to respond to my request for the refund. Only to be told we would only be getting a refund of 10% which was £60. £30 each for me and my friend. This is not what we were told the hotel would be refunding and is certainly not the cost of two nights. I queried this with the customer service person by the name of “Yanda N” and asked to speak to a manager only to be told there was nothing that would change. I have responded to ask where the money is going that the hotel have written in an email that they will be refunding but due to the email stating their “position remains unchanged” am not expecting a response. I cannot understand how this is deemed fair when the hotel have said they will refund therefore it isn’t costing loveholidays anything? Do not book with them whatever you do. I understand the issues were nothing to do with them but how can they deny us money that the hotel has said they will refund?”

Helpful Report

Posted 1 month ago

“A terrible company, do not trust them with your money and holiday plans.”

Helpful Report

Posted 1 month ago

“Can’t even tell you about the holiday. Flight was cancelled had to go to the flight company direct. Could not sort for us then flight company just a useless. The flight company site was a pain to get a number and number provided by love holidays I couldn’t get through on. Rang multiple times to try and understand what and how to get things sorted and just wanted to pass the buck to the airline. Cancelled full holiday in the end as not willing to help us. Spent 7 hours at airport making numerous calls to sort so a wasted day and travel at the airport. I hope to get compensation for my expenses and costs for the day as I am fuming.”

Helpful Report

Posted 1 month ago

“We booked a Rapid hotel transfer reducing the journey time from 2hrs to 40 mins. I suffer badly from IBS and need easy access to the toilet, this was the only transfer option suitable. Airport to hotel transfer was as booked, but the return was far from it. A standard coach turned up with the transfer taking over 2hrs and to make things worse we passed back by our hotel 1 hour after being picked up!! Ridiculous. The long journey time resulted in an IBS flare up & a lot of discomfort, which is why we’d booked Rapid transfer in the first place. We complained to On the Beach, heard nothing, had to chase them up & when they eventually replied it was clear they obviously didn’t care at all about the physical discomfort & suffering they caused me. If you value good customer service then steer clear of this company.”

Helpful Report

Posted 1 month ago

“Booking was made in June for Edinburgh for the month of December 2024, My son and his girlfriend were due to go, they broke up, so my husband and i decided to go in there place , i started calling with my son present in September as he was lead he had to authorise name change, this has been on going since September we are now the 20th November, and they still haven't changed the names i have been calling and have been promised it has been done, but still not showing on booking and when i get through they tell me it still hasn't been done. They tell me they call yet the number they call me on comes up with suspected spam, then they tell me to reply to an email which you cant reply to as undeliverable message shows up. I have asked for an email , customer complaints they tell me its all done through the agents, yet they cant do basic things they have no authorisation to do anything. you have to go through an AI bot, then speak to an agent jezz i seriously am scared for humanity if the level of intelligence that goes on in this company is what we have for our future. I then get a call via a whatsapp message, telling me his from Love Hoildays and has changed the booking and details to go in my inbox and click to see the amendments, then to copy and paste and sent via the WhatsApp message ? i am not into tech i felt it off he then said it would be 100, i said no as on your company policy it states 25.00 each, but since this has been on going since September the company need to waver this charge, he told me don't go then, said he had more work to do and put the phone down. This is no customer service. This is not how companies should practice. a 1 rating is to high for this company, i want my money back full refund. you speak to the clowns on the phone they tell you something different every time The amount of times i have called the amount of time i have spent on the phone explaining myself, as i stated today I started this in September, we are now November, do i get to the airport name change hasn't been done on flights or hotel, then i have wasted 700. I will never use this company recommend it the best thing can be done if it goes down.”

Helpful Report

Posted 1 month ago

“went to salou pacific paid £100euro whitch I'm still waiting to have.back”

Helpful Report

Posted 1 month ago

“Terrible company called then asking for help to be moved from our disgusting hotel nothing nothing like their photos showed plus we had no pool or bar or restaurant awful experience I never cried on a holiday. Even now they have closed our case but we are not done fighting this awful company .”

Helpful Report

Posted 1 month ago

“Tried to upgrade hotel room to a sea view.Loveholidays website quotes an extra £40 per person to do this but when you try to upgrade it suddenly goes up to £369 !!!!!!!!!!!! Absolute con”

Helpful Report

Posted 1 month ago

“I had booked a holiday to Malta in January using a BA flight. The flight time was changed a few weeks after booking but I accepted that. Recently the flight was cancelled and rearranged for the next day but with no compensation for the loss of a day. My ten day holiday had suddenly become a 9 day break. To complicate matters a friend had booked the same holiday but received no notification of the cancelled flight. After a few conversations online and getting nowhere my holiday was cancelled without asking me and my money was refunded. Unfortunately my friend is struggling to get a refund as LoveHolidays claim they have not been informed of the flight changes by BA. I have used LH previously and everything was fine but not so good when things go wrong.”

Helpful Report

Posted 2 months ago

“Had to leave or hotel two day early the smell coming from the toilet in the room was unbearable got sick 3 times no one in hotel to clean the room no reception in hotel when we landed had to ring a number then walk 15 min to different place to check in the staff was very rude , it was nightmare holiday to be honest never again , 2 hour trip from the airport as well if I ever new that I would have never booked the holiday save your money go to a proper travel agent’s, I learned from my mistakes never again . I wouldn’t even rate it star to be honest had pay money out my own pocket to stay somewhere else with no smell peace of mind .”

Helpful Report

Posted 2 months ago

“STAY CLEAR Love holidays mis advertised/sold the hotel we stayed in, our room was full of mold, dirty, unhygienic, loose live wires, broken toilet flush, broken unsafe shower drain, room never cleaned nor fresh towels in a week (even tho we constanstantly complained and asked) wouldnt give anymore toilet roll, we had to take it ourselves from the lobby washrooms, the toilet was dirty with wee and toilet roll when we arrived, the restraunt well...the plates and all of 10 soup bowls chipped, once soup bowls was gone you had to have soup from a paper cup, food was cold every meal every day, no entertainment at all apart from bingo one night and that wasnt even in english, we arrived at 10.08pm after a long day travelling, we was thirsty and hungry, no bar no snack bar nothing open, no water in rooms , we had to venture out to the supermarket, only do beer and wine in small plastic flimsy cups, and if english they always say they have no coke just fanta and sprite..yet the amount of turkish, germans we seen with coke..they actally locked away it in fridge from us..NOT all inclusive NOT clean Wouldnt pass health and saftey/Trading standards, Zero star rating, LOVE HOLIDAYS lie, falsey advertise, do not do relevant checks on hotels..and after providing video/picture evidence think £27.00 in total is exceptable as a refund...QUICK enough to take your hard earned money but not interested in customer service and resolving their errors afterward...AVOID book with a proper company, I am taking this all the way with them and to a court of law now thats for sure”

Helpful Report

Posted 2 months ago

“loveholidays made an error with the hotel so we couldn't check in until 12 hours after landing. We were left to manage and call the supplier and loveholidays to try and sort out their error. The issue was not resolved and we had to pay out of pocket to resolve it, leaving us with no money to spend on the actual holiday. On top of this, we racked up a phone bill of £250 due to the calls between loveholidays and the supplier and loveholidays said they would not reimburse us for this. Absolutely disgusting service. Cannot resolve anything and will NEVER USE THIS SERVICE AGAIN.”

Helpful Report

Posted 2 months ago

“I booked a family holiday to new york in may 2024 to go week before christmas and in october I started to ask if I could book my flight seats however after been given the run around over 5 days and ringing the flight company, found out there was no flight tickets and within 2 further days I was told that the holiday was cancelled and did I want a refund? What a let down fo me and my family. I will not ever use this company again. Please don't do it !!!!!! I am waiting for a full refund, don't have it yet !”

Helpful Report

Posted 2 months ago

“Where to start. Holiday booked for 4 nights to leave on the 20 of Nov to Turkey. Going with family 2 separate bookings, same flight and holiday, travelling together. Find out 5 Nov via the hotels instagram page that the hotel has now closed for the season. We contacted LH separately to be advised they were not aware of the hotel closing and they would contact their supplier to confirm this was the case and to wait. We are now 10Nov and with my booking they are still awaiting confirmation via the suppier that the hotel is closed. The other family member on their booking have now received an email from LH relocation team that due to the hotel closing they have offered a different hotel and given them 2 days to decide. In the meantime I have once again contacted them to be told that the supplier has not confirmed that the hotel is closed. The advice was to wait and if they don’t get confirmation from the supplier that the hotel is closed we need to turn up to the hotel that was booked. Utter madness that we had to find out via an instagram hotel post that or hotel is closed. We are now in limbo, daughter has 2 days to accept are decline her relocation hotel. We don’t know what hotel we will be relocated to once they can confirm from I take it a different supplier that the hotel is closed. Bloody 💩 show.”

Helpful Report

Posted 2 months ago

“Please please please avoid Love holidays. Book with last minute.com or another provider I cannot stress enough how terrible my experience with Loveholidays has been. My flight was booked for the 2nd of November, but just days before, on the 29th of October, I received an email from them stating that my hotel was closed and that I would be moved to a different hotel. To make matters worse, this new hotel was 40 minutes away from the original one, meaning I would no longer be staying with my friends, who had booked the same holiday and were not informed of any changes. I immediately requested a cancellation and a full refund, as the whole point of my holiday was to be with my friends. Loveholidays told me they couldn't refund the flights, only the hotel. I agreed to that, asking for a quick refund on the hotel so I could make my own accommodation arrangements. Days went by with no response, and by the time my flight was approaching, I still had no confirmation or clarity. On the day of my flight, I called Loveholidays several times, and each time I was given different, contradictory answers. One advisor promised a full refund, but it never came. When I followed up, they denied any promise had been made. Their customer service is a nightmare—slow, unhelpful, and full of lies. I was left feeling completely abandoned, with no place to stay in a foreign country, and as a result, I suffered a significant mental health breakdown. The stress and frustration from dealing with Loveholidays ultimately landed me in A&E. This whole experience has ruined what was supposed to be a joyful trip. Not only have I lost money, but the emotional toll has been devastating. I would strongly advise against booking with Loveholidays. Their lack of communication, dishonesty, and disregard for customer well-being has left me feeling utterly betrayed.”

Helpful Report

Posted 2 months ago

“Wouldn’t book again with them. Unable to amend date because of death in family despite their claims you can amend holiday. Wrongly told our baggage allowance so had to pay extra….just such bad service never again will I book with them.”

Helpful Report

Posted 2 months ago

“Do not use love holidays for your next travel plans. I upgraded my accommodation therefore obviously paid extra which was for a balcony and when I arrived ALL the rooms have balconies. They are not refunding any extra money I have paid. A COMPLETE SCAM AND THEY ARE THIEVES!!!”

Helpful Report

Posted 2 months ago

“Unfortunately we also as many of you feel cheated after booking holidays with Love Holidays. Pictures and information is misleading. As we hadn't travelled abroad for years I just thought if we book through a company we'll be looked after. Only after buying the holiday we found out it is 250km away from the airport. When we tried to add a shuffle bus through their app there wasn't one available. Taxi would have cost us €700 and public transport 5 to 6 hours. So we ended up renting a car which additionally was another trap of hidden costs. The stress and disappointment definitely spoiled our holidays. (Hotel was in Rota, Cadiz, Spain and we arrived in Malaga airport) We tried to contact Love Holiday but there was only machine response.”

Helpful Report

Posted 2 months ago

loveholidays.com is rated 1.2 based on 2,406 reviews