loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.17

1.2 Rating 2,394 Reviews

4 %

of reviewers recommend loveholidays.com

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1.2

Based on 2,394 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“STAY CLEAR Love holidays mis advertised/sold the hotel we stayed in, our room was full of mold, dirty, unhygienic, loose live wires, broken toilet flush, broken unsafe shower drain, room never cleaned nor fresh towels in a week (even tho we constanstantly complained and asked) wouldnt give anymore toilet roll, we had to take it ourselves from the lobby washrooms, the toilet was dirty with wee and toilet roll when we arrived, the restraunt well...the plates and all of 10 soup bowls chipped, once soup bowls was gone you had to have soup from a paper cup, food was cold every meal every day, no entertainment at all apart from bingo one night and that wasnt even in english, we arrived at 10.08pm after a long day travelling, we was thirsty and hungry, no bar no snack bar nothing open, no water in rooms , we had to venture out to the supermarket, only do beer and wine in small plastic flimsy cups, and if english they always say they have no coke just fanta and sprite..yet the amount of turkish, germans we seen with coke..they actally locked away it in fridge from us..NOT all inclusive NOT clean Wouldnt pass health and saftey/Trading standards, Zero star rating, LOVE HOLIDAYS lie, falsey advertise, do not do relevant checks on hotels..and after providing video/picture evidence think £27.00 in total is exceptable as a refund...QUICK enough to take your hard earned money but not interested in customer service and resolving their errors afterward...AVOID book with a proper company, I am taking this all the way with them and to a court of law now thats for sure”

Helpful Report

Posted 1 month ago

“loveholidays made an error with the hotel so we couldn't check in until 12 hours after landing. We were left to manage and call the supplier and loveholidays to try and sort out their error. The issue was not resolved and we had to pay out of pocket to resolve it, leaving us with no money to spend on the actual holiday. On top of this, we racked up a phone bill of £250 due to the calls between loveholidays and the supplier and loveholidays said they would not reimburse us for this. Absolutely disgusting service. Cannot resolve anything and will NEVER USE THIS SERVICE AGAIN.”

Helpful Report

Posted 1 month ago

“I booked a family holiday to new york in may 2024 to go week before christmas and in october I started to ask if I could book my flight seats however after been given the run around over 5 days and ringing the flight company, found out there was no flight tickets and within 2 further days I was told that the holiday was cancelled and did I want a refund? What a let down fo me and my family. I will not ever use this company again. Please don't do it !!!!!! I am waiting for a full refund, don't have it yet !”

Helpful Report

Posted 1 month ago

“Where to start. Holiday booked for 4 nights to leave on the 20 of Nov to Turkey. Going with family 2 separate bookings, same flight and holiday, travelling together. Find out 5 Nov via the hotels instagram page that the hotel has now closed for the season. We contacted LH separately to be advised they were not aware of the hotel closing and they would contact their supplier to confirm this was the case and to wait. We are now 10Nov and with my booking they are still awaiting confirmation via the suppier that the hotel is closed. The other family member on their booking have now received an email from LH relocation team that due to the hotel closing they have offered a different hotel and given them 2 days to decide. In the meantime I have once again contacted them to be told that the supplier has not confirmed that the hotel is closed. The advice was to wait and if they don’t get confirmation from the supplier that the hotel is closed we need to turn up to the hotel that was booked. Utter madness that we had to find out via an instagram hotel post that or hotel is closed. We are now in limbo, daughter has 2 days to accept are decline her relocation hotel. We don’t know what hotel we will be relocated to once they can confirm from I take it a different supplier that the hotel is closed. Bloody 💩 show.”

Helpful Report

Posted 1 month ago

“Please please please avoid Love holidays. Book with last minute.com or another provider I cannot stress enough how terrible my experience with Loveholidays has been. My flight was booked for the 2nd of November, but just days before, on the 29th of October, I received an email from them stating that my hotel was closed and that I would be moved to a different hotel. To make matters worse, this new hotel was 40 minutes away from the original one, meaning I would no longer be staying with my friends, who had booked the same holiday and were not informed of any changes. I immediately requested a cancellation and a full refund, as the whole point of my holiday was to be with my friends. Loveholidays told me they couldn't refund the flights, only the hotel. I agreed to that, asking for a quick refund on the hotel so I could make my own accommodation arrangements. Days went by with no response, and by the time my flight was approaching, I still had no confirmation or clarity. On the day of my flight, I called Loveholidays several times, and each time I was given different, contradictory answers. One advisor promised a full refund, but it never came. When I followed up, they denied any promise had been made. Their customer service is a nightmare—slow, unhelpful, and full of lies. I was left feeling completely abandoned, with no place to stay in a foreign country, and as a result, I suffered a significant mental health breakdown. The stress and frustration from dealing with Loveholidays ultimately landed me in A&E. This whole experience has ruined what was supposed to be a joyful trip. Not only have I lost money, but the emotional toll has been devastating. I would strongly advise against booking with Loveholidays. Their lack of communication, dishonesty, and disregard for customer well-being has left me feeling utterly betrayed.”

Helpful Report

Posted 1 month ago

“Wouldn’t book again with them. Unable to amend date because of death in family despite their claims you can amend holiday. Wrongly told our baggage allowance so had to pay extra….just such bad service never again will I book with them.”

Helpful Report

Posted 1 month ago

“Do not use love holidays for your next travel plans. I upgraded my accommodation therefore obviously paid extra which was for a balcony and when I arrived ALL the rooms have balconies. They are not refunding any extra money I have paid. A COMPLETE SCAM AND THEY ARE THIEVES!!!”

Helpful Report

Posted 1 month ago

“Unfortunately we also as many of you feel cheated after booking holidays with Love Holidays. Pictures and information is misleading. As we hadn't travelled abroad for years I just thought if we book through a company we'll be looked after. Only after buying the holiday we found out it is 250km away from the airport. When we tried to add a shuffle bus through their app there wasn't one available. Taxi would have cost us €700 and public transport 5 to 6 hours. So we ended up renting a car which additionally was another trap of hidden costs. The stress and disappointment definitely spoiled our holidays. (Hotel was in Rota, Cadiz, Spain and we arrived in Malaga airport) We tried to contact Love Holiday but there was only machine response.”

Helpful Report

Posted 1 month ago

“Had fully paid for the hotel over a month in advance. When we arrived at the hotel, we were told that LoveHolidays hadn’t paid the hotel and that the hotel had been trying to get the money from them all weekend. When I contacted LoveHolidays they told me to “wait for some time” and an hour later of being sat at the hotel this wasn’t sorted. If it hadn’t been for the hotel clerk who had to angrily phone the company we may have never of had this sorted. I was told by LoveHolidays that I would get a full explanation of the issue, as well as compensation for the inconvenience and stress, yet once the issue was resolved their emails simply said “this issue is now resolved so we won’t be communicating with you any further.” The customer service is dismissive at best, and outright rude at worst. I would avoid this company at all costs as they do not care about their customers.”

Helpful Report

Posted 1 month ago

“We booked the el oliviar on the basis it was a 5 star palace. We had the use of one bar (poolside bar) drank watered down drinks out from plastic & paper cups, even ice cream was not included in this 5 star all inclusive poor excuse for a palace. The pool and area was dirty not once was it cleaned out or hosed down. Only one restaurant which was like a canteen and served same food daily. My husband pulled the rep up at every opportunity for a complaints form to be told we don't have any, others were also told the same. There was 4 in our party we were devastated. Love holidays certainly did not check this hotel out as most videos & photos have been photo shopped. Don't waste your money on this hotel there are real 5star ones in marrakesh”

Helpful Report

Posted 1 month ago

“What they advertise on their website I'd not what you get. Be very careful when booking with this company”

Helpful Report

Posted 1 month ago

“APPALLING BEHAVIOUR A week before celebrating our 25th Wedding Anniversary in Barbados, mum sadly passed away. Obviously this meant we would have to defer our celebration. We contacted Love Holidays who asked us to commit to another date. We said now isn’t the time but ‘any time next year’ would be okay. They explained we would have to or lose all our money. So we picked a date in January but explained we wouldn’t be going then. This cost £25, no problem so far. Three days later they came back to say that date wasn’t available, again we said any date would be fine. They insisted we gave them three more dates. On the day of mums funeral they once again came back saying all those dates were not available. I explained today was mums funeral again they explained that they understood but we would lose the full amount of our booking if we didn’t give 3 more dates. We even said given their booking issues we would go to the Paphos as well as Barbados as an alternative, three days later whilst grieving they once again returned to say those dates were not available in either destination. Doubting this we rang the Mango Bay Beach Resort hotel in Barbados directly and were told,’yes’ definitely the rooms we booked on the dates we requested were available. We called Love Holidays who disagreed with our findings. By now the idea of celebration has completely disappeared. We rang to get through to ‘customer complaints department’ but it seems Love Holidays don’t have one! You guessed it, we were asked once again for three more dates. Three days later we received another call ‘yes we have a room at the Mango Bay Beach hotel on one of the dates. Great we’ll book it. However as the conversation developed yes we had a room but not the specification we had booked for our Anniversary it was much less by a road. It was also a little more expensive. When we crunched the numbers it was 40% more expensive or an extra £1,700!! We once again complained and eventually they said our issue had been escalated (not sure who to?). Two weeks passed with no feed back. I called them back again and the gentleman told me he had asked for this issue to be given more focus. That was seven days ago…NOTHING. All we want is a room of the same spec as originally requested any date next year (and is available according to the hotel) or a different destination, again we have given them all the details and dates for an alternative destination, for roughly the original budget we gave them. Or if this is not possible we understand, please return our monies whichever suits Love Holidays best. Their behaviour and lack of empathy at such an emotional time for ourselves has been appalling and incredibly upsetting… and it is still continuing. They are happy to take your money but not happy to help. DONT, DONT, trust this company. They are not a Travel Agent in the true sense of the word but an intermediary. I’ll let you know if this gets resolved, but in the meantime we will be taking our issue to other social channels to warn others. We have now taken legal advice and will be taking this much further.”

Helpful Report

Posted 1 month ago

“Customer service is the worst ending the call in mid just because couldn’t resolve what they advertised wrongly , misleading information and tell you they going to get it investigated but end up not doing nothing no information nothing ..”

Helpful Report

Posted 1 month ago

“Modern day highwaymen! Had to leave early due to an unsanitary hotel with a cockroach infestation and water pouring out of the air-conditioning system. Given a second room, just as bad. Refusing to enter any conversation as we ended the holiday early apparently "Terminating our contract with them". Trading standards next . Don't waste your hard earned money. 3k for 6 days in a place only suitable for . I'm a celebrity get me out of here and Hotels from Hell!!”

Helpful Report

Posted 1 month ago

“Very bad service. They are cheap but you will end up paying more, for flights check in and luggage and other stuff. I booked my holiday with them and was threatened by the hotel security and staff. When I raised the issue with them they were aggressive towards me. I have a video as evidence, but love holidays said I should've called the British embassy when the hotel staff trying to keep us prisoners. If we're were going to police then I had to loose my flight and transfer to the airport... very bad 👎 😕”

Helpful Report

Posted 1 month ago

“I advise any reasonable person to avoid any contact with this company. Look for vacations anywhere but no with them. The consultants lie, provide false information, and manipulate customers. This is the worst experience I have ever had with customer service.”

Helpful Report

Posted 1 month ago

“I originally booked a holiday to Tunisia for 5 people, total cost £3100. Due to some security concerns from female passengers I decided to amend to go to Spain instead. I followed their procedure and re-booked the flights with EasyJet and paid them the cost of change directly. I chose a new hotel and was then charged a total holiday price of £4,383.88. Exactly the same holiday with the same hotel and same configuration was available on the loveholidays site for £3052.57 at exactly the same time. I phoned up to query and they gave some excuse about 'live' prices - but those two prices were available at the same time. I would expect to be charged a reasonable amount to switch but this is completely unacceptable. Bear in mind that they will fleece you and not care for such amendments. There is no good reason for such a charge when the same holiday is available for so much less at the same time I would not book with them again, left a really sour taste for a family holiday that I was really looking forward to I did a web chat with someone, no help whatsoever and then they just cut me off, customer service is atrocious The way they lead you through the hotel change is very sly. They get you to pick a hotel first and you would reasonably expect that the price will be what you see on the website. They then get you to change your flights directly with the airline and confirm that you have done that (which of course means paying more money to the airline direct). Only then do they present the inflated hotel price. So then you are stuck. You either need to lose money by paying the inflated price or cancel altogether meaning losing everything”

Helpful Report

Posted 1 month ago

“We have gone to Malta twice and to Teneriffe with Love Holidays and have had very good value amazing holidays. They offer far more flexibility in terms of travel dates than other agents, they are very good value.”

Helpful Report

Posted 1 month ago

“Live chat with a person on Love holidays after flights were changed to completely different dates therefore needing to cancel. Rude and unprofessional they ended the live chat before they had answered my query even denying flights had been changed. Why do customers have to do all the leg work!!! Would give zero stars if able to.”

Helpful Report

Posted 1 month ago

“I booked Holliday to Istanbul on the 2 end of October for six days, I was sent to a disgusting hotel the room was not fit for a dog. When I complained I was refunded 15 pounds that was an insult. They didn’t care about what you reported to them. No care in the world.”

Helpful Report

Posted 1 month ago

loveholidays.com is rated 1.2 based on 2,394 reviews