loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,372 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

Questions

Metrics

1.2

Based on 2,372 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how loveholidays.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been dealing with Loveholidays over the last 6 weeks. Since their lines are down, you can only speak to them through LiveChat. I advised them prior 2 weeks to the holiday that I could not attend the holiday due to quarantine measures and that I would like to know my options. They claimed they would send a SMS which was sent and that would be it. They did send the message, I replied NO as you see via the image and they claim I can either have a cash refund or credit note etc and that they would email me within 4 days of that message. They never emailed. I have had another 7 conversations with them after until now on LiveChat as they don't have any other way of communication. I cant save the conversations but today they said they have all the recorded conversations so they can show you if needed. The thing that has happened here is that they have lied on many occasions to try and keep the money and have said different things in order to suit them which is what you will see in the messages. So the first thing was that they said they never received the SMS, clearly you can see prior to the message that there was an SMS so I had to send in proof on the 27th August so that they would get back to me. They didn't. What happened with the next 2 conversations is they say someone will get back to me. Nothing happened. So this time which was on the 9th September on Live chat, they said that I could get a refund and they can see a message in my inbox claiming that if I reply I will get my money within 2 weeks of the holiday. So I looked on my inbox, nothing was there. Another lie. So then they said OK I will get the technical team to be in touch. Guess what, no technical team replied. So now I have gone back which is the 15th September and they now say I cant get a refund. I said do you want me to resend proof of the image and also what conversations have been said, you must have them recorded as it is a data protection policy , they said yes they have everything and that you can write a post on your booking order. Well another lie, I went on my booking and there was no option and then as a final suggestion they said to write to you. Countless lies which I believe is actually fraud on their part. I also have the ATOL protection certificate also if needed. I did not even give me the shuttle bus money. Worst company, will keep your money and lie whenever possible.”

Helpful Report

Posted 4 years ago

“We booked the Canaries before Covid19 was known about, but after the Foreign Office said do not travel there or otherwise isolate when you return, we decided at the beginning of August not to go as my husband is over 70 and I am 69, but still a part time front line key worker and cannot isolate when returning to UK and would not want to risk catching Covid19 when it has soared so much in Gran Canaria. Also and very importantly, we could not get travel insurance as it was going against official advice to travel there. I tried many many times to speak to Loveholidays and also tried to get on to their chat line, but none of that happened. I once briefly spoke to someone, but they did not seem to know much about any of it and said the Team would get back to me within 48 hours. That never happened. I cancelled through Manage my Booking and it stated that I would lose certain monies that I had paid already, but had another £115 to pay to cancel the holiday and then when I did this, a notice came up acknowledging I had cancelled. Bearing in mind I never had the opportunity to discuss any other options with Loveholidays as there was no possible way of reaching them and now they have even taken down their phone line. I thought my booking was a package holiday, as that was how it was portrayed, but the Manage my Booking information said I had to contact the airline which was Ryanair to sort out anything to do with the flight or transfer it. I could not get hold of Ryanair and the phone call cost me £12. I accessed my booking on line with Ryanair and after going through the options found out it would cost me £200 to transfer our flight to next year, so I did not do that. Then again, why are Loveholidays and Ryanair still booking and carrying on with these holidays to destinations that are 'no go' re Foreign Office Advice and taking people's money. It is a national disgrace and against the law. Surely it is again ABTA and ATOL regulations. Yesterday, I received an e mail from Loveholidays, stating I owed another almost £500, which would have been what I would have been paying if we had gone. I am assuming it is a computer glitch, because they wont be getting it. This was several weeks after the cancellation acknowledgement from Loveholidays, when we paid the £115 to finalise the cancellation. Basically the Management are at fault. They should have 'stepped up' to the Covid19 situation, instead of certainly giving the impression they were just out to get customers money without any customer service available whatsoever. They are still booking holidays, but what about the hundreds of poor customers who through no fault of their own have been left high and dry. Covid19 has caused a dreadful situation across the board, but other travel companies have dealt with it competently, even if there has been some delay in communication. They have not just blanked their customers who are in need of advice or awaiting refunds as if they don't matter. Very disappointed indeed.”

Helpful Report

Posted 4 years ago

“Do not book with them! They took my money cancelled my holiday then told me to chase the airline for my refund (even though I booked through love holidays and they are the ones who took the money) to then be informed by the airline that I won’t be refunded as the flight actually went ahead despite love holidays cancelling my holiday”

Helpful Report

Posted 4 years ago

“We cancelled our holiday to the Canaries a few weeks ago as we are in the vulnerable age group, could not get travel insurance as going against Foreign Office Advice. This was originally booked pre Covid19. I still work part time and am classed as a front line key worker because of my job at a school and cannot isolate when I return. I am also a part week carer for my 2 year old Granddaughter, to allow my Daughter to earn money. Who would want to go against official advice, or travel without insurance, let alone a holiday company still allowing and booking people to go to these destinations with Covid19 soaring in those areas. We lost approx. £400 and re the Manage my Booking had to pay another £115.00 for cancelling. We did not want to wait until the date when the rest of the holiday cost was due and then wonder if we would get a refund or credit note. I cannot tell you how many times I tried to ring Loveholidays and wait for the chat line to appear to discuss the situation before I cancelled, which was the beginning of August. I once got through on a very bad line and spoke to a lady who did not seem to know much about any of it and said the The Team would get in touch with me within 48 hours. Well, guess what, that never happened. Manage my booking stated that I had to deal with the airline, Ryanair, re my flights, which I have given up on as the phone call I made to them and never got through, cost me £12. I also found out that it was going to cost £200 to transfer the flights to next year, via my booking details on Ryanair website. I understood this was supposed to be a package holiday and under the package holiday travel law, surely all aspects of my package should be dealt with by Loveholidays. I received an e mail yesterday saying I owed a further amount of money, over £400, which I would have owed had I not cancelled the holiday at the beginning of August. I can only assume that this was an automated computer error and Loveholidays have not updated the details I have proof that my holiday was cancelled and an e mail stating they were sorry I had cancelled etc. I have booked with Loveholidays in the past and have been satisfied, but even allowing for the Covid19 situation, they have not behaved in an acceptable and professional way towards their customers. Surely they are causing themselves more problems by continuing to book people to these high Covid19 destinations, when within a few days or a week or so, the Government is going to clamp down and say people have to isolate or not go. No wonder they are in a mess with it all, but that is no reason why customers should be treated so shabbily. Basically, it is very bad organisation by the management, when they needed to step up. Very disappointed.”

Helpful Report

Posted 4 years ago

“We booked a holiday last year for this sept to spain and cannot go due to coronavirus and the government says non essential travel should be avoided ...I was told we should still go on holiday or loose the money because our suppliers havnt cancelled we will not get a refund......I will never use these again”

Helpful Report

Posted 4 years ago

“Didn't want to put 1 star as I don't even think they are worth that. Please do not use Love Holidays to book your holiday, even though I have used them for many years now they have now shown their true colours. There is no way to contact them, no phone no email or chat. I have spent 3 months now messaging them on Resolver but no reply. They have taken money out of my account for a holiday next sept and I can't get hold of them. I'm frustrated, angry and very upset that they are being so ignorant to their customers . I WILL NEVER USE THEM AGAIN”

Helpful Report

Posted 4 years ago

“First I would rather give minus stars. We have tried many days to contact by phone , chat any way to make contact. My daughter spoke with them last week, she sat half the day to get through on the chat. We wanted to ask about cancelling the holiday due to the covid19, but all they say we would lose all our money and to rebook it for next year. Today we try to rebook our flights but where told we have to do this with the flight company. My youngest daughter went to the hotel sight to check availability for next year, only to find that the hotel as closed for the season from the 9th Sept till 2021 but our holiday was due to commence on the 23rd Sept so we have not a clue where they wher going to send us. They dont even inform us but just try to get us to book for next year. This is the worst nightmare booking we have expierenced. I would never recomend to anyone or use myself never again.”

Helpful Report

Posted 4 years ago

“DONT USE. Nearly £2k out of pocket. Spent weeks trying to rebook for next year. Took balance of £1300 beginning September despite being asked not to. Spent literally hours in last few days on live chat. How can this be allowed?”

Helpful Report

Posted 4 years ago

“Please avoid this company at all cost. There is No contact for customer service no email service no phone line. They are hiding. This company are just in it for the money. I cancelled my holiday weeks ago. paid an extortionate fee. I now have an email from the flight company re scheduled my flights. Love holidays are the worst company I have ever dealt with..”

Helpful Report

Posted 4 years ago

“We were booked to travel today to Turkey for 10 days. Love holiday emailed us last night to say flights were cancelled. We contacted Turkish Airlines and they said our flight were still scheduled. We wasted 10 days off work. Travel insurance. Train fares. They ruined 5 peoples holiday. Please do use them. We never will again”

Helpful Report

Posted 4 years ago

“We booked our city break to Berlin last November 2019. Started paying it up. Easyjet cancelled our flights at the beginning of August 2020. We were due to go on the 5th of October. We are still waiting to hear from Loveholidays about the hotel side if things. You can't get through to them unless you have all day to sit and wait on chat. Oh and Loveholidays to a further 2 payments from my account after the flights were cancelled. Stop dodging Loveholidays and start paying up. If I dont hear anything by next Monday a formal complaint is going to ABTA.”

Helpful Report

Posted 4 years ago

“ABBIAMO PERSO I SOLDI IN UNA PRENOTAZIONE PER 2020 GIUGNO EGITTO MAI POTUTO ANDARE. NON HANNO MAI RISPOSTO ALLA RICHIESTA DI RIMBORSO, SITO NON PIU FUNZIONANTE, CHAT CON UN ROBOT, RACCOMANDATA TORNATA INDIETRO ALL'INDIRIZZO INDICATO DA LORO. NON PRENOTATE.MAI UNA RISPOSTA ALLE INUMEREVOI RICHIESTE DI AIUTO, RIMBORSO O CONTATTO PESSIMA IDEA”

Helpful Report

Posted 4 years ago

“I booked with this company to go to Rome i also booked transfers. When i got to Rome i looked for my transfer company and the desk said he is outside. I went outside could not find them, so i went back in to the airport and they were other people that transfer company had forgotten. We managed to get the transfer and he left me 20 min away and dumped me outside with my heavy books( this was my first trip alone). I managed to find the place and it said the hotel was closed!! I was never informed and found the hotel they transferred me to by the note on the door. I paid to get there. I had paid for 2 transfers and when i rang for them to pick me up. It was closed and no answer and i had to pay £52 on top of my transfers to get the airport.”

Helpful Report

Posted 4 years ago

“We booked a holiday with lovely holiday all inclusive in Turkey I been to Turkey for lots of holidays from the start to the end of this holiday with this company was terrible no communication after they got your money the hotel was not 5 stars due to C19 room was lovely but the food was terrible we paid a lot of money for this holiday it would have been better if it was cancelled”

Helpful Report

Posted 4 years ago

“I can't justify booking with them ever again, regardless of price. Meant to travel to Vegas beginning of August (holiday paid for in January) trip was cancelled and I still haven't received our flights refund. Love holidays stating theyre still waiting for Virgin Atlantic to refund and Virgin Atlantic stating that they havent even had the request from Loveholidays. You can not contact Loveholidays, you can not write (offices unmanned and closed) you can not phone (phone lines off). They suggest you live chat with them via the Manage my Booking page, however this option is always off! Zero effort to help or reassure!”

Helpful Report

Posted 4 years ago

“Terrible customer service. We are due to travel to Turkey tomorrow, and we have received an email this evening to advise our accommodation has changed. After looking at photos and reading some reviews, it's clear this place is a dive and the cost is nowhere near what we had originally paid. I contacted Love Holidays through live chat (they have shut the call centre) and the chap advised me that, even though they made the change the day before I am due to travel, there is nothing they can do. An absolute shambles.”

Helpful Report

Posted 4 years ago

“Whatever you do, do not book your holiday through Loveholidays. They booked us flights to one Island, and a hotel at another Island. We discovered this prior to our holiday and they did nothing to help us. You can't call them, and the online chat is run from somewhere in India where they're just reading off a script. We are currently attempting to get our money back through credit card company as they refused to entertain refunding us despite their glaring error. You have been warned!”

Helpful Report

Posted 4 years ago

“Shocking customer service. Would not use again and warn all family and friends against using them. They shouldn't be trading”

Helpful Report

Posted 4 years ago

“Poor customer service stay well away! Had to get my credit card company involved just to get a response. In the end cancelled holiday at a loss of £337 as I am 100% sure never to use them again! Stay away!”

Helpful Report

Posted 4 years ago

“Absolutely worst customer service I have ever dealt with! I wanted to change my holiday booking no one hardly responds on manage my booking. You ring up when you finally find a contact number but you are referred back to manage my bookings website unless you are Buying a holiday on the phone! It took me to contact my credit card company to get a response out of them. In the end we cancelled at a loss of £337 as I was 100% I would never ever book or go on holiday with such a poor holiday travel agent again! Poor customer service! If I had a 0 star you would be getting one! Stay well away from them when booking holidays!”

Helpful Report

Posted 4 years ago

loveholidays.com is rated 1.2 based on 2,372 reviews