loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.17

1.2 Rating 2,394 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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1.2

Based on 2,394 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“None of the descriptions of the holidays are accurate and you don’t find this out until you arrive and then find out that a lot of the descriptions of the hotels are totally false. Do not use this company”

Helpful Report

Posted 3 months ago

“This is the worst travel company I have ever dealt with. I needed to rearrange my holiday due to a friend we were travelling with having an op. You can’t change any of it through love holidays you have to change your flights directly first. Changed my flights went back to them and no availability at our hotel. Fair enough I asked about another hotel. No availability. Ok can you tell me where you deal with that does as I have now changed my flights as per your rules. No sorry you have to tell us where u want to go. I’ve tried that!!! Ok I’ll cancel then as I’ve had to sort my flights out direct and paid for the changes I’ll pay to cancel. Yeah but if you do that you lose the whole holiday including your flights!”

Helpful Report

Posted 3 months ago

“Bad service. Lack of communication,no customer care,outright refusal on discussing anything regarding any help I think these people should not be allowed to trade and rip people off. The amount of money that these things cost and they think they can treat you in this manner is not on !”

Helpful Report

Posted 3 months ago

“I booked a four star ⭐️ on the 10th arrived after 12 so it was the 11th july and had no were to stay as no reception on a night open in the accomodation . I was travelling alone and vulnerable. When i did get to my hotel at 8 am when it opened i would give it a one star i reported to love holidays and they did nothing. Urine stained beds no air con etc etc . Love holidays just said standards change in different countrys and a bit of wear and tear i am in the process of trying to get compensation”

loveholidays.com 1 star review on 11th September 2024

Helpful Report

Posted 3 months ago

“I Booked a holiday on my phone last night 9th September to Sharm El Sheik WITH MY HUSBANDS CREDIT CARD I SUFFER FROM DEPRESSION ( sorry about capitals) I was in a bad place at the time and didn't understand all the information. I booked a connecting flight to Istanbul instead of a direct flight to Sharm. The hotel in Sharm was also part of the booking. I paid £300 deposit. When my husband found out this morning 10th Sept he was very angry and told me to cancel. I tried to cancel online but they wouldn't let me until I paid £1,2800 I rang customer services and explained everything to them but they wouldn't allow me to cancel? apart from taking £300 off the credit card they said I could not cancel unless I paid. I could not pay due to my husband blocking his credit card. No 14 day cooling off period and way of cancelling the. holiday. What an absolutely terrible rip off company! Does anyone please know who I can contact to make a complaint? There is no contact email”

Helpful Report

Posted 3 months ago

“Absolutely shocking customer service. Just had to cancel my holiday when it's 2 weeks away. My flight in my package deal was cancelled by BA, love holidays did not notify me of this I found out by looking at the flights. I have no idea how long my return was cancelled for but I found out 3 weeks before my holiday approx. With this I immediately called love holidays and logged onto their Web chat. They assured me it would be looked into, it took a day for any communication to be given one flight,by the time I found out it was the only option the flight was full and via the Web chat I was told either cancel or go a day later. Its not feasible just to return to the UK a day later when you have to work and pick up the expenses yourself. I called love holidays everyday as I was very upset and had found other flights on that day on skyscanner with easy jet and TUI. On the phone the customer service team wrote these down and said it would be passed to the flight team who by the way you can't talk to on the phone. This went on for days to be eventually told via the chat it had to be the same airline, had I been told there was nothing they could do on the phone I wouldn't have wasted so much time and got so stressed awaiting replies. I booked this holiday in advance and gutted I've had to cancel due to slowness from love holidays and they never picked up on the cancelled flight and actioned quick enough. I also want to say the customer service team REFUSED to put me through to a manager when asked. I was very upset and they all showed me little compassion and continually gave me mixed messages. I will NEVER book through love holidays again. And I will be advising everyone I know to avoid. They have caused me stress and anxiety and now left without a holiday when I should be leaving in 2 weeks.”

Helpful Report

Posted 3 months ago

“It is the worst company to book your holiday through, the service is terrible, it feels like a scam throughout with hidden T&C’s. Getting in touch with the company is like drawing blood from a stone and when you do, the staff are absolutely useless. I can not advise enough to book elsewhere for your holidays - easily the worst travel company I’ve had dealings with.”

Helpful Report

Posted 3 months ago

“Terrible firm AVOID AT ALL COSTS booked holiday after 2 hours had confirmation and they took my money 2 days later said hotel was unavailable told if I cancel will lose 315.00 out of 515 paid hotel offered more expensive and only food In all inclusive after days of arguing getting no where cancelled and lost 315.00 will avoid thus company In future and will celebrate when they finally go out of business AVOID OR LIVE TO REGRET”

Helpful Report

Posted 3 months ago

“Please do not book your holiday with Loveholidays ever! The holiday was not cheap and there were still multiple hidden charges. We had to upgrade the room as it had mould, smelt of sewage and had bags of rubbish rotting in the heat outside. The new room still smelt of sewage. WiFi charges were applied per device. The hotel boasted an al a carte restaurant as an option but we couldn’t get a reservation. And topped all off we were charged extra for our cabin bags at the gate. It was obvious that this happen regularly.”

Helpful Report

Posted 3 months ago

“Never again will myself, family, and relations, and friends ever book a holiday with this travel agent again after they heard what happened to us. My son in law booked a holiday with this company to Mexico . He paid for transport to pick us up from the airport and take us to the hotel. And for transport back to the airport after our stay. There were 6 of us in total. Myself and husband registered disabled. We arrived in Cancun on 16th August 2024, after a long flight all we wanted to do was get to our hotel and rest. After collecting our luggage, we proceeded to the exit to find our transport, only to find it wasn’t waiting for us. My son in law contacted Love Holidays to find out where it was only to be told as we were not at the pick up point they didn’t wait. Where did they think we were?…why would we book their transport if we weren’t going to use it. It resulted in us having to pay £300 for a taxi to take us to our hotel. Love Holidays have refused to reimburse any of the money. To leave 2 disabled people one with severe breathing problems in the lurch like that is unforgivable”

Helpful Report

Posted 3 months ago

“If I could give less stars I would , stay away from loveholidays they are an awful company to deal with , I paid in full two months before my holiday booking I had an health issue 6 days before I could go so had to cancel due to being hospitalised. I gave them all the details etc they refuse to give a penny back , I have insurance but loveholidays won’t send me what I need to claim from my insurance. What they do is separate the invoice between the hotel and the airline and then pass the buck onto them separately so that they can say it’s their policy not love holidays . Its a disgusting way to deal with the customers and no way would I ever book with them again , you have been earned please take note”

Helpful Report

Posted 3 months ago

“This company is a scam. They sell holidays with misleading, inaccurate information and use third parties for all bookings (hotels, transfers, flights) which means you never receive a timely reply. The online chat facility is slow and poor, with robotic, unhelpful advisors who never take any responsibility to help. It takes 28 days for the company to even send a response. I booked a 4* all inclusive holiday and wouldn't even rate it 1*. The flight staff were rude and unhelpful (Pegasus), they wouldn't let us be seated together with 2 children under 5. The hotel was over 4 hours away from the airport, not 2 hours as advertised on the website and on arrival at the hotel at 1.30am the hotel did not offer any refreshments, not even water. I booked 2 rooms, the hotel put these on 2 different floors again breaking up my family. After complaining, they moved us to a family room with bad facilities including broken furniture, a broken shower and fridge, dirty mattresses and bedding. Again, I had to complain. After these issues were resolved, the air conditioning stopped working and the room phone stopped working as well. This was never fixed. The hotel charge for bottled water, do not offer ice cream or ice lollies in the hot weather and the safety deposit box and WiFi are all chargeable. They do not give beach/pool towels, and they serve disgusting, bland, repetitive food. When asking for more snacks at the poolside, hotel staff refuse. They are rude, and again, unhelpful. The holiday has costed us double the amount paid to cover the costs of these services and for having to dine out. They have 1 tiny shallow swimming pool for kids with no kids slides, in which all kids under the age of 10 go into. It did not accommodate the number of kids. My family and I have returned miserable, and angry at our experience. I have been informed I have to wait a month for a reply.”

Helpful Report

Posted 3 months ago

“I booked a holiday to sahara beach in tunisia over a year ago. We go every year to this hotel. Paying in full on booking. We meet family and friends here . Then to be told 2 weeks ago we would need to look at another hotel. 28 before we fly. They have had my money for 1 year but my hotel wasn't booked.if I wanted to go in a different hotel i would have booked it 1 year ago.Sahara beach have 1 week available, but love holidays being no help at all will not split the booking for 1 week at sahara beach and 1 week in another hotel. Will never use love holidays again.”

Helpful Report

Posted 3 months ago

“Big scam, avoid at all cost! they took my booking for hard rock (5star), took the first deposit and come back to me weeks later with alternative hotels which are not even close to hardrock. I could have booked a cheaper 5 star myself, i dont need to pay higher prices for hard rock and stay at a cheaper alternative. Avoid at all cost !”

Helpful Report

Posted 3 months ago

“I have recently traveled to Costa del Sol & returned on Sunday 1st September, and can honestly say Everything went without a hitch, no problem what so ever. First time travelling with Love Holidays & enjoyed every minute. When we arrived at Fuengirola we were met with our lovely private taxi driver (Cosmi ) he was a well mannered gentle giant( credit to his company) please pass on regards! Our hotel was beautiful El Peurto Vacances , spacious room , double shower, & balcony overlooking the Mediterranean. My only constructive criticism is not enough sun beds in the skybar area, which could be resolved easily Overall holiday 5/5 Elaine, travelling with Son & his Girlfriend”

loveholidays.com 5 star review on 3rd September 2024

Helpful Report

Posted 3 months ago

“Avoid them at all costs, they will take your booking and payment and offer an alternative cheaper hotel because the original is no longer available! I’ve booked and paid for a specific hotel and not some cheaper alternative! Avoid avoid avoid!”

Helpful Report

Posted 3 months ago

“Additional, hidden costs after paying for the holiday. It stated transfer and luggage were included in the price but they were not. The hotel looked great on the website but we were hugely disappointed the moment we arrived- outdated, dirty and overall pretty depressing. I would not recommend and will never be booking via loveholidays again…ever.”

Helpful Report

Posted 3 months ago

“AVOID LOVE HOLIDAYS!! They sold me, my elderly mother and young son an all inclusive package to Turkey. The hotel was a complete death trap and my mum got food poisoning. I eventually got a 50% accommodation refund, but I never actually agreed to this settlement. They have since openly lied to me and I am trying to get money via a Section 75 claim. AVOID LIKE THE PLAGUE!”

Helpful Report

Posted 3 months ago

“Paid for private transfer. Left at airport on arrival no car told to get own taxi. Day before departure got message from company pick up at 06.30 waited 20 mins phoned transfer company only to be told transfer cancelled, panic then to get taxi to airport. Get back home complained to cowboy outfit who are now 2 weeks later still refusing to refund. If they are like this over small problem god help you if something serious happens.”

Helpful Report

Posted 3 months ago

“Totally let me down with hotel after 2 phone call's and chat message yesterday they were telling me don't worry its confirmed just waiting for paperwork to come though Then this morning I get an Email saying my hotel wasn't available and when you try to talk to this special team that's going to help you you can't because they have no phone number and will not call you to talk Can only talk by Email , Which is useless when you are trying to sort something out At this time have flight and transfers to a hotel in 10 days ,I can't even stay because they don't know how stressing this is”

Helpful Report

Posted 3 months ago

loveholidays.com is rated 1.2 based on 2,394 reviews