Name: loveholidays.com
Rating: 1.18

“would not recommend love holidays if it was the last holiday company on earth. There service is absolutely appalling. I have been trying to change details of my holidays for the last 3 weeks and I still don’t know where I stand. Any changes you want to make must be done through the website. You send a request of which there customer services team in India will pick it up about 4 / 5 days later and give you an incorrect response of which you can only send another message and hope for a more capable person to pick up ur message. When I phoned love holidays they were unable to help me unless I was fling within 14 days. HELLO my holiday will be booked out by them. I am sooooo sorry I booked with love holidays I would cancel but I don’t want to loose my deposit. Do yourself a favour and DONT use this company. I’m haven’t gone on holidays yet but will need one after all the stress of this if I ever get there”

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Posted 5 years ago

“Great packages, THE WORSE CUSTOMER SERVICE!!! They lied to my face and treated me like stupid. If you need to speak with customer service you better book another holidays somewhere else as they are useless and rude!!!”

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Posted 5 years ago

“I booked a trip to NYC and the airline moved the flight times. The airline said on their website if the new time is inconvenient, the will change the flight for free. I also have Twitter messages from them. As I booked via LH I asked them to make the change, and they quoted £550, blaming their supplier. I would happily pay an admin fee but £550 for what Delta are offering free is ridiculous. Delta were going to just change the booking but their system requires the ok from LH.”

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Posted 5 years ago

“I have booked an hotel through Loveholidays. hotel dos templarios, in Tomar portugal. price £150.00. an option was offered of a low deposit of £30.00. when I got the confirmation a transacton fee of £14.85 which I had not requested. This is for 55% in 8 weeks and the remainder in 11 weeks. I recon that the interest charge is about 50% apr. I could not change the payment arrangement. I am paying with a credit card which has an apr of 11%. BEWARE. Booking.com needs no deposit, you can cancel without charge and do not have to pay untill yoe arrive. ! what a mistake”

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Posted 5 years ago

“Website easy to navigate - best price - confirmation details correct”

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Posted 5 years ago

“DO NOT USE LOVE HOLIDAYS. BOOKED HOLIDAY, NO AVAILABILITY LEFT IN THE HOTEL WHICH WAS SHOWN TO BE AVAILABLE ON WEBSITE YET WOULD NOT CANCEL OUR HOLIDAY FREE OF CHARGE. ROOMS ARE NOT LIVE. WEBSITE IS SCAM. TAKE YOUR MONEY FOR HOLIDAYS WHICH NO LONGER EXIST. BETTER TO BOOK WITH REPUTABLE BRAND LIKE TUI.”

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Posted 5 years ago

“The worst hotel and holiday provider I have ever encountered !!!!! My partner booked to go away to Edinburgh in December for my birthday he then 7 days before going broke his leg. He then had to get a plate and 8 screw's so we where unable to go up. The same day he went online and contacted the so called holiday provider and went through there cancelling policy, to which they did not reply. He then went though the whole process again and rang them multiple times regarding the situation. It ended up being three days before the company replied which they then stated it was to late to cancel. I have been emailing the company on and off since December it is now march, with the longest waiting time of 55 days for them to bother to reply to me. which they have now said we cannot have a refund or change the date of my birthday present. DON'T BOOK WITH THIS SO CALLED HOLIDAY COMPANY THEY SHOW NO "LOVE" TO ANY CUSTOMER !!!!”

Helpful Report

Posted 5 years ago

“The worst hotel and holiday provider I have ever encountered !!!!! My partner booked to go away to Edinburgh in December for my birthday he then 7 days before going broke his leg. He then had to get a plate and 8 screw's so we where unable to go up. The same day he went online and contacted the so called holiday provider and went through there cancelling policy, to which they did not reply. He then went though the whole process again and rang them multiple times regarding the situation. It ended up being three days before the company replied which they then stated it was to late to cancel. I have been emailing the company on and off since December it is now march, with the longest waiting time of 55 days for them to bother to reply to me. which they have now said we cannot have a refund or change the date of my birthday present. DON'T BOOK WITH THIS SO CALLED HOLIDAY COMPANY THEY SHOW NO "LOVE" TO ANY CUSTOMER !!!!”

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Posted 5 years ago

“I’ve had a dreadful experience with Love Holidays, so much so that I had to warn others, you may not get the holiday you paid for. They seem to think it’s perfectly ok to mess their customers about & use bait & switch tactics to get more cash out of you. I paid for 2 weeks half board in Turkey for May for my family, then Thomas Cook changed our outgoing flight by 2 days, a significant change according to the 2018 Package Holiday Regulations. Love Holidays response to this was "oh, I think you got that way too cheap" then said they'd get back to me. A week later, a return call from LH saying that if I wanted to move my return flight by 2 days to match the changed outgoing flight, so I get the full 14 nights break that I paid them for, they wanted another £279! Unbelievable! Months of going back and forth, they wouldn’t move on it and the figure ended up changing to £306 extra. They tried to tell me this was perfectly normal behaviour and was the norm amongst travel companies, this of course was absolute rubbish. They repeatedly said either pay up or cancel, hassling me by phone (even though I told them I wanted email communication only, repeatedly). I even got 5 calls in one afternoon at one point, clearly trying to bully and intimidate me in to submission. Not once did I get an apology for the stress and hours of hassle they caused me, let alone any compensation for the trouble they caused. Nor did they care that I'd reported them to ABTA for breaking their code of conduct, or when I reported them to Trading Standards. I most certainly was not giving them any more money, so now I’ve no holiday. Thanks very much Love Holidays! They genuinely didn't care they'd taken my family's holiday away, we've had a very hard time lately and desperately needed this break. I of course now cannot book anything else for the same time, as most places are booked up or way beyond what I can afford because of the huge time delay since this fiasco began. It's a mind boggling way to treat people that you want to come back for more business. So please be vary wary of using Love Holidays, i am certainly none alone in having received this treatment and the likelihood is that you won't get what you paid them for, and they won't care one little bit.”

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Posted 5 years ago

“Got ripped off and the director Craig and his idiot sidekick Fran who I can only describe as a tank with no fuel in it.....and when something went wrong at the hotel they ignored me completely. Cowboys”

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Posted 5 years ago

“Awful complaints system. Took out car hire through LoveHolidays and was wrongfully charged €2000. Still awaiting a response to my letter.”

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Posted 5 years ago

“Excellent online service, very easy website to use , lots of options from low deposits & instalment payments to straight forward booking.every aspect well covered & paperwork made easy for you .”

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Posted 6 years ago

“Easy and helpful website found a reasonable priced holiday not available on other websites.”

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Posted 6 years ago

“Easy to book, and the website works well. Booked a trip with my wife to Cyprus and it was really great value.”

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Posted 6 years ago

“Love hoiladays took my booking for an all inclusive 5star hotel in Turkey. I specifically booked a beach front hotel and arranged to meet up with family from Germany who booked the same hotel. We choose this hotel because of its beachfront location. The booking was made was months in advance. Days before my husband and I were due to travel we got an email from you stating that our chosen hotel was over booked. We were relocated to another hotel out of town. Which I objected to. On arrival we were given a very small basement room in this other hotel, no balcony looking and looking directly into the staff quarters. The room was one star quality. I immediately contacted love hoiladays without much joy. Same old story nothing to do with us it's the hotel.....you took the booking...you took my money.........send an email and some photos to in resort management....they will respond in tweny four hours. Nothing . It cost me a fortune on phone calls; taxies to and from the beach; lunchs and stress. I paid over £1500 for an all inclusive hotel. I have paid a lot less for better service and hoiladays. You have been disgraceful as a service provider; and don't know the meaning of costumer service. I will never travel again with this company and intend to warn others of your disgraceful and selfish behaviour. Hope you go out of business soon.”

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Posted 6 years ago

“From issues with lost luggage to flight delays, all they say is it’s nothing to do with them, speak to the flight operator. Zero value in booking via Love Holidays, so may as well book direct with the airlines. They also confirmed they are nothing more than a booking agent, so their description of travel agent on all of their social media is misleading. I would avoid Love Holidays and book via a different company who may at least offer you some assistance if you have issues whilst travelling.”

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Posted 6 years ago

“Rip off company...I booked on Loveholidays website all inclusive holiday to Dominican republic for good offer £697 for 2 people for 12 nights and after I paid on the confirmation of my booking says "room only". I took a screen shot of all inclusive offer to send to my friend who is coming with me. I called loveholidays and I explained the situation and sent them my screen shot and they said they can't change to all inclusive and I have to pay £1500 more..and I can't cancel because I will loose my £697...be carful with booking with this company...I can't sleep because I saved 6 months for this holiday and now I can't go for what I was booking and I can't afford now to pay £1500 more...it's absolutely ridiculous...I'm not recommend this company to anyone....”

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Posted 6 years ago

“When arriving at the airport in Lazarotte we had a direct transfer arranged, on getting through passport control not only was our transfer not there but the office was closed. On calling Loveholidays I was asked to call the number on the voucher, what number!? There wasn't one! I was then asked to write down a number to cvall the agent directly, I had only just got off a plane and I did not have a pen handy, "do you have a phone?" I was asked. "Yes I'm on it talking to you!" was my reply. By the time I had got a taxi and arrived at my hotel I had received a call back from Loveholidays to say the transfer was just parking at the airport and if i returned I could get my transfer to the hotel. I was also told I could not get my money back until i had spoken with the transfer company directly! On the return journey to the airport a week later, I had to call Loveholidays as the tranfer pick up time would be emailed directly to the hotel 48hrs before departure, it wasn't! I called Loveholidays who only gave me the number of the transfer company who told me it would be 24hrs before departure, again it wasn't. I eventually got through to the transfer company who said the times were emailed to the hotel a week beforehand! There is very little communication between Loveholidays and their agents and they have very little time for you once you have paid your money. I will never use Loveholidays again.”

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Posted 6 years ago

“I wish i could give 0 starts!! Sadly i have to announce that my holidays were a disaster. What started as a perfect gift for my and my boyfriend ended up with panic attacks and angriness between tears. I book a holiday to Agadir Marocco for me and my partner and we had everything ok until the hotel where we found out that we do no have a reservation. We’ve tried to call but all offices were closed as we arrived at 1 a.m. We were already shocked by this, as we booked a all inclusive holiday just for this-to not struggle with any administrative issue as it was my boyfriend birthday and we wanted to enjoy- the staff hotel was really disinterested in finding out what’s the problem so we had to book a stay inn from our money until we could call in the morning-already my mood was down and no wish of being there anymore. In the morning we’ve called (perhaps 7 times and getting each time promises like “we will call you back in 10 min but we end up calling again after half an hour as the hotel would have check us out) and the person told me that this happens because I didnt read the T’s and C’s where it says I had to be british CITIZEN. I ve read the T’s and C’s and i asked if is ok if i am british resident and I got the confirmation that is ok. After this as they were just presenting us their sorry i had a panick attack - worst experience ever - as i found myself in Marocco miles from home and with no hotel where to sleep. We’ve tried to find something that would get us a good rate as we were short on money thinking we have all inclusive we do not need that much money. We booked a another hotel but as you can imagine my holidays were ruined. Now I am going to a therapist as the panick attack was the worst experience I’ve been trough. I am now very upset on this and I have to get at least my money back not to mention that my health was damaged since then and my experience, as a first time traveller in Marocco, ruined. E”

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Posted 6 years ago

“wrong rooms in hotel , dont tell you about hidden costs LIE about information , do not give the right contact numbers of transport, take your money and book you anything thats available ,. dont believe me PLEASE feel free to book yoy been WARNED lmao....”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

loveholidays.com Reviews