Lowes Reviews

Name: Lowes
Rating: 1.57

1.6 Rating 777 Reviews

12 %

of reviewers recommend Lowes

Company Reviews

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Metrics

1.6

Based on 777 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Here’s a one-star review you could use: I am extremely disappointed with Lowe’s customer service and their extended protection plan. I purchased a washing machine with the extended warranty, expecting peace of mind if anything went wrong. When the machine broke down on Thursday, I promptly reported it to Lowe’s. They assigned a repair company that never scheduled the repair. Upon researching this company, I discovered numerous complaints on the BBB about their unprofessional conduct, including taking money without performing repairs and failing to show up for appointments. I contacted Lowe’s about this issue, and they assured me they would find a different repair option. It has now been five days, and I have received no response. I am still without a working washing machine despite having the extended warranty. This experience has been incredibly frustrating, and I am very disappointed in Lowe’s lack of support and follow-through.”

Helpful Report

Posted 10 months ago

“I am writing to express my profound dissatisfaction with the kitchen installation service provided by Lowes, which has been an ongoing nightmare for over a year now. We embarked on what should have been an exciting kitchen renovation project, investing thousands, only to be met with incompetence, rudeness, and a complete lack of resolution from Lowes. From the outset, Lowes insisted that we use their installer, which turned out to be a disastrous decision. The installer clearly lacked the necessary skills and professionalism for such a significant project, leaving us with a kitchen that not only looks unsightly but also unusable now for more than a year. Moreover, the customer service experience has been equally disappointing. Instead of addressing our concerns earnestly, we have been subjected to a series of excuses and finger-pointing, with no concrete steps towards resolving the issues. The culmination of these unresolved issues has forced us to escalate the matter through the CCB (Construction Contractors Board) route, as we see no other viable option to seek justice and a proper resolution. In conclusion, I strongly advise anyone considering a kitchen renovation to steer clear of Lowes for cabinetry or installation services. Their insistence on using inexperienced installers has resulted in a financial loss and significant stress for my family. The investment has not only been wasted but has also brought us ongoing frustration and disappointment. I hope that this review serves as a warning to others and prompts Lowes to reassess their installation procedures and customer service standards. A kitchen renovation should enhance one's home and quality of life, not become a protracted battle with the retailer responsible for the mess.”

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Posted 10 months ago

“The repairman for the extended warranty did not show up, call and was not there when I called I will never buy another extended warranty from lowes.”

Helpful Report

Posted 10 months ago

“Was supposed to delivery my washer time 4-8 pm,it was 8:35 pm and had to do two more stop before they get to my house ,I am sorry poor delivery service. Never again”

Helpful Report

Posted 10 months ago

“Spent almost 2k on cabinets, paid for delivery and I got half of what I ordered delivered. They kept pushing the other delivery off over and over again saying they were out of stock with the cabinets that were missing. Buyer beware!”

Helpful Report

Posted 10 months ago

“Refused to haul off my old washer even though I paid for it. Said it had water in it. My wife drained 4oz out and finally convinced the guy to take it. WILL NOT BUY FROM LOWES AGAIN”

Helpful Report

Posted 10 months ago

“I purchased a 2 flush valve toilet from Lowes, their brand, back in the fall. One of the valves was broken so I contacted them to get a replacement. It's now June and they still don't have a solution as how to fix it. they offered to replace the toilet, which would mean I would have to pay again for someone to take away the old one and install the new one (They said they wouldn't cover this). They told me today I would have to contact the manufacturer because it was now out of warranty. I suggested they give me a discount. I was on hold for over an hour while the CSR tried to get someone to approve this, which never happened. I am waiting yet again for a return call. STAY AWAY FROM LOWES. THEY HAVE GONE FROM BAD TO WORSE WITH THEIR CUSTOMER SERVICE AND QUALITY OF PRODUCTS. I have given them chance after chance only to get burned.”

Helpful Report

Posted 10 months ago

“If I could I would give NO STARs. I bought a brand new Craftsman Riding lawnmower, the blade doesn't engage so called they told me that they were going to replace with a new one that they assembling it last weekend that they would call me but they never did so-called back on Tuesday they said they would assemble a new one and deliver it today, well they came to get the one I have, well they didn't have my replacement so I didn't give him the one I have not until I get the new one. So called the store they said they didn't have any more at their store, well where is the one they were assembling all week???? This was the first time I shopped and bought something from Lowes, I can tell you this I will NEVER shop there again. Very upset and really P'd off.”

Helpful Report

Posted 10 months ago

“We were planning to recarpet our house - 3 bedrooms, a den, a formal living room and a hall. Since we were in Lowe's and I was looking at the available samples of their carpet, my husband insisted that I discuss carpet with their associate. The associate was helpful and eager to help me. We are of advanced age and I was interested in carpet that would not track if we were in a wheelchair or on a walker plus easy to maneuver with those devices. Measurements were necessary to tell me what I was going to need so an appointment was made for them (I thought) to come out and measure, but it turns out that Lowe's contracts with another company 50 miles away to come measure and install carpet that you pick out in their store, After getting home, I get an immediate call from this contracted company to confirm the appointment. This person had a foreign accent. I looked at reviews for the company and find that Stainmaster is owned by Lowe's and that there are multiple bad reviews about the particular carpet I was looking at plus bad reviews on the process for installation by contracted companies plus a nightmare if you had a problem. If you have a problem, It's a MESS! I decided to cancel the people coming to measure and called Lowe's to cancel the appointment and to get a refund of $32.50 that I had to pay for this appointment only to be told by the associate in flooring that he couldn't do that - he was not allowed and many questions about WHY was I canceling. I was given 2 numbers to call - one for the installing team and one for the quoting team. I called the first number and told that person that I wanted to cancel and who I had talked with at Lowe's. She put me on hold and when she came back, she had talked with the associate that I had spoken with at Lowe's. She said that he would get with his manager and have the problem settled by 1. At 12:45, the associate that I dealt with when I made the appointment called me and wanted to know why I was canceling. I told him that I didn't think I owed everybody an explanation and he wanted to know where I had read bad reviews. Also, he asked if I wanted a refund which I told him Most Certainly, but he told me that he couldn't do that - they had to have my card. He also asked if I had notified the people who were to come measure that I was canceling the appointment. Duh??? I was dealing with Lowe's, not the outside people so they should be the ones to call them plus I didn't have contact info!!! Now I'm having to go to their store which is 45 minutes away to deal with it again!!! So, the morale of this story is, do your homework before you get involved!!!! THE REST OF THE STORY: At 1:25 just before I was leaving my house to drive to Lowe's, I received a call from the Asst. Manager of Lowe's that she had taken care of my refund and that when the refund was made it automatically canceled my appointment with the contracted people. Too much of my time lost dealing with this when a simple phone call would have been sufficient if the associates were knowledgeable. At this point, I think my appointment has been canceled - we'll see.”

Helpful Report

Posted 10 months ago

“I would give them zero stars if I could. I ordered something today and called them back to say I forgot to change shipping address and the total hours on the phone after all the the run around that I got was over 2 hours. They keep putting me on hold. After all that they said they couldn’t change address because it was shipped even though when I went to my account it said it was being processed not yet shipped. Arrival date will be June 20. I called my cc to dispute charge. I will never shop Lowes again.”

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Posted 10 months ago

“5/12/2024 5:30 hiring manager:Carlos Columbus Store I went to interview for customer associate and I waited for 35 minutes. He never came back or let me know anything the whole time I sat there and proceeded to gather associates around and have a "meeting" during my interview time. That was completely unprofessional and a waste of my time. When you guys hire to hire other employees. make sure their qualified to multitask, if not then what are they hired for?”

Helpful Report

Posted 10 months ago

“Everything went wrong! I know that’s hard to believe but at each step of the project there was a problem. The person sent to the house to estimate the project either didn’t relay the correct information as to what was truly needed to complete the job or there was an error in translation when those measurements got into the hands of the person who puts together the estimate. There were miscalculations, missing product, wrong product, and no solutions to their errors. The install team were not told to pick up the product and at the last minute we were told we needed to pick up the flooring install materials. We had no direct contact with anyone. This was through email where we tried telling the person estimating that we thought the estimate was wrong. She doubled down and outright told us the estimate was correct. At this time Lowe’s was also updating their systems so even at the store people couldn’t get to areas they needed to in the computer to complete steps. Absolute disorganization. Numerous complaints were filed due to their delay in completing steps of the project and because no one oversaw the product delivery, they ended up delivering it all for free hours before the installers arrived. However when the installers showed up they told us the products were wrong and missing. Another call to the store had me on hold for 20 minutes and then another call to their customer care ended up with them saying we needed to return the wrong product and purchase what we needed. Unprofessional behaviors, incompetent workers, and needless to say we learned our lesson. Beware and go elsewhere.”

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Posted 10 months ago

“Lowes sent merchandise three days late. Just lost my Mother and was packing things up in Florida. Boxes arrived when I was back in New Jersey 3 days late. Customer service was no help! They were actually rude. There was nothing super about the supervisor. Unsympathetic, lacked compassion, and was a real complete butthole! I have is name and code to follow. All this over $43.00. I also had to go buy more boxes from Lowe's since the original never arrived. Lowes customer service is as crappy as the rest of are third world countries!!!!!”

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Posted 10 months ago

“bought 7 or 8 vegetable garden plants at hendersonville tn Lowes several weeks ago all but one tomato plant died always bought plants there for years always good. Replaced the plants bought from Ace planted in same place all lived”

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Posted 10 months ago

“What went wrong? Lowes delivered a fridge that wouldn’t cool so I ordered a replacement. My credit card for both transactions and now I am struggling to get credit. Similar situation with a washer that I bought at the same time to take advantage of a promotion. Additionally, the salesperson added $100 without any reason to the total. I am fighting to recover 1,936.07 that I was overcharged. What else could go wrong?”

Helpful Report

Posted 10 months ago

“My neighbor directly behind my house in Indian Harbour Beach Florida bought a new fence from Lowes. The installers were absolutely incompetent and lazy. They took five days to install a fence that should have taken three days. The installers cut my fence and removed my corner post leaving my fence to sway in the wind. The other neighbor had his fence cut and repaired half ass by the installers. The fence was not install properly. It's out of line and has a one foot gap on two north east sections where my two little dogs got out twice. When the buyer complained to Lowes they put the poor lady off for two weeks with rude management. Then told her it would be approximately 3 weeks before the subcontractors can come back out to check her complaints. The sub contractors also over ordered fence materials and fencing and tried to take the materials with them....the home owner stopped them from loading the materials on their truck. You would think a multi-million dollar company like Lowes would hire competent subcontractors. This has been a nightmare for the customer and her neighbors. Such a shame. I also called Lowes in Indian Harbour Beach to complain and was treated rudely by a character named Jim who claimed to be the store manager. Jim would not give me his last name and talked down to me as if I were stupid. I suggest Lowes send this character back to management school.”

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Posted 10 months ago

“I recently visited Loews to purchase blinds and had a disappointing experience. I had to wait for 45 minutes because the only available employee was on lunch break. When she finally arrived, there was no apology for the wait. Additionally, her attitude was unenthusiastic and she showed no interest in helping me select a product. Overall, the customer service was poor and did not meet my expectations. I guess it’s the new world we are living in.”

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Posted 10 months ago

“I was able to purchase the refrigerator online and they delivered early the very next day. The delivery person was very nice and knew his stuff. The two men were in and out of here in a flash and my new fridge is wonderful.”

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Posted 10 months ago

“Bought Ceiling fan and light. The fan worked, but the lights did not paid to have it. Put up had to pay to take it down now. I'm gonna have to pay to put back up. I will not shop at Lowes again they could of handled it better I will now shop home depot”

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Posted 10 months ago

“I am writing about the customer Service organization or lack there of, I have never been treated like I have been on this project. I am working on regarding an umbrella return I have been on hold for two hours being passed from one person to the next and never having my issue resolved. I have been hung up on sent to individuals that cannot or will not resolve my situation”

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Posted 10 months ago

Lowes is rated 1.6 based on 777 reviews