Lowes Reviews

Name: Lowes
Rating: 1.57

1.6 Rating 678 Reviews

13 %

of reviewers recommend Lowes

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Metrics

1.6

Based on 678 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a washer that cost me more than another store but went with it only because it would be delivered 4 days later .. that day is today and last night i got a call from the rudest 3rd party customer service agent i have ever had to deal with. He informed me that they are busy and it wouldn’t get delivered for another 7 days. After getting hung up i called to and spoke to the assistant manager (collen I believe) at the west Saginaw lansing mi store which sent a email. He did inform me it was a stocking issue. Although helpful it doesn’t change the fact that it’s costing me money to rearrange my schedule. Time that was already arranged today and no discount was offered. The amount of money i spend at Lowe’s is ridiculous and from now on it looks like the competition is gonna get that. Lowes please stop using 3rd party trashy unorganized companies when it is your name getting trashed. I fully intend on telling my story in more details to everyone i know”

Helpful Report

Posted 1 year ago

“Roger E. Casa Grande, AZ First off, after entering into a contract with LOWES for new bedroom carpet , and then learning our installation will be by Eclipse Flooring. We found ourselves to be horrified to see the terrible reviews on them at Yelp! My god!, what have we gotten ourselves into, and so many Bad Reviews!! I am glad to report, it was a wonderful experience for us. From purchase to installation only three weeks, unbelievable! The communication was excellent , every step of the way. Eric, Flooring Dept, at LOWES Casa Grande , was very knowledgeable, and we had no trouble getting the exact carpet/pad we wanted. He answered all our questions. Erica & Kelli, LOWES , kept us informed of our progress . Melanie, at Eclipse, had the measuring person set up and he was here a few days later. And when the carpet came in she came thru with an early installation date, and sent over Ithan, the installer. He did just an excellent job on the installation, and there was no clean-up, when he left! he even vacuumed the new rug. We got the quality we wanted, a perfect match to what we ordered, for PRICE WE WERE QUOTED. I can't say anything bad about the LOWES Carpet Dept, Casa Grande, OR ECLIPESE FLOORING, Phoenix , our experience was wonderful, and would highly recommend them . LOWES STAINMASTER NYLON CARPET”

Helpful Report

Posted 1 year ago

“APPLIANCE BUYERS BEWARE! Returns of appliances are now only allowed within 48 hours of purchase/receipt. Not knowing this, I tried to return a faulty countertop microwave oven four days after purchase at the Longmont CO store (heating function started good but significantly degraded, interior light failed, microwave radiation emissions measured at over 2x standard). I was never informed of the 2 day return policy at purchase, but when I tried to return it I was told “that is our policy” by four different employees, and “our competitors do it”, and “there is a sign at checkout”. Wow. I immediately cancelled the online purchase of an under cabinet/over range microwave. How do you install and then test that if it is faulty in that time frame? I consider the policy and employee handling to be a major and unreasonable deterioration in service level. Interestingly, Home Depot’s appliance return policy is also 48 hours, but Costco’s is 30 days and Walmart’s is up to 90 days.”

Helpful Report

Posted 1 year ago

“Well Lowes continues to be a disappointment! Once again not shocking that they advertise over 146 bags of an ice melter and my husband went right over well not a shocker at all that they said Oh we have none of that left! Yet the site still says there are over 146 same as it said an hour ago. Why do we even bother.”

Helpful Report

Posted 1 year ago

“walked around in the store for over 15 minutes trying to get help in lumber. Finally saw two employees that were moving materials to the outside of the building. I asked one on the employees if he could give get me a price on a particular sheet of plywood (SINCE NOTHING HAD A PRICE POSTED) He asked me if I could follow them to the frot of the store, where he got a price list from the checkout area. I asked him if I were to give him another item number, if he could give me a price, on a different sheet of plywood. At that time he suggested that I go to the cashier, and give her the number, as she could give me a price. I did as suggested. However. when I tried to explain to the cashier that I got the item number off the store web page, and there was no item number in the area of the plywood, her response was, "I think we have some plywood outside". It immediately became evident that she had no clue what she was doing. At that time, I left the store for the last time. I have been trading with Lowes for a very long time, but this sort of thing happens too often. I have no intentions of trading there again.”

Helpful Report

Posted 1 year ago

“don't try calling lowes in Muphy texas you will never get someone to answer the phone”

Helpful Report

Posted 1 year ago

“I was encouraged by my girlfriend to visit the Causeway Lowe’s in Branson as she loves that store. I visited on February 12th, 2023 & I was extremely pleased. The store was very organized and pleasing to the eye. I had the pleasure of meeting Steve Savory. Could not locate the location that had kick plates and he graciously took me to the aisle. I had questions regarding the kick plates and additional items I would need for re-doing my patio. He was very knowledgeable, patient, informative & helpful. I was very impressed how polite and courteous he was and he helped with placing the items in my cart & the items were purchased by my friend Ricardo Haughton which was a surprise & wonderfully appreciated. Keep up the good work Steve. You are an asset to Lowe’s”

Helpful Report

Posted 1 year ago

“Lowe’s shipped our expensive induction range via FedEx who would only leave it on the sidewalk. We personally had to haul the 200lb stove up two outside flights of stairs while the poor packaging fell apart. Bummer. Hoping the stove works.”

Helpful Report

Posted 1 year ago

“Purchased a washer from Lowe’s paid for delivery and installation. When we ran our first cycle water came running down our hallway (wood floors). The drain hose was not connected to the machine at the bottom. Lowes filed a claim with the third party company they hire for deliveries, insurance for said company denied claim because person installing the washer was working outside the scope of their job? Lowes will not pay for our damage. We will NEVER set foot in a Lowe’s again!!!!!!”

Helpful Report

Posted 1 year ago

“Workers helped me find the products that I wanted. My list included items in three different categories. When the woman who was helping me didn’t know an answer to my question, she asked someone else. Everyone was polite and made me feel welcomed in every way. Especially one worker in Newberry South Carolina named Connie.”

Helpful Report

Posted 1 year ago

“Worst company when it came to online purchases. this is the 3rd time in a road I am dealing with Lowe's”

Helpful Report

Posted 1 year ago

“I bought a washer/dryer for delivery, installation, and take-away service. I paid for it. Six weeks later - they dropped it off by dropping it on the ground (big dent); drove away without installation or take-away. Six weeks later, I've spoken to ten different customer service people in various places around the country; visited the store (a two hour round trip for me); and spent 2.5 hours on hold. The ten different employees all said they were so sorry. The store manager and regional manager couldn't be reached as they are in Vegas. I guess the house always wins because I spent close to $2000 in 30 seconds and ended up with bupkis. Will never shop here again. Plan to encourage my community to shop elsewhere as well.”

Helpful Report

Posted 1 year ago

“Ordered washer and dryer from Lowes. Extremely rude and unprofessional delivery crew. Unable to get assistance from local Loews where appliances were purchased. Will not return to Lowes for anything.”

Helpful Report

Posted 1 year ago

“I purchased a washing machine. Delivery company tried steal my pedestal. Delivered wrong washing machine. Called customer service. Was promised a comp pedestal and the correct washing machine. Was told I would receive a call for confirmation. This led into five days of me calling for updates and being lied to that I would receive a return call. End result was an offer of 15% discount on pedestal. Asked for a refund. So instead of doing the right thing, now they have to sell a used washing machine and loss of a customer”

Helpful Report

Posted 1 year ago

“Bought an LG fridge expressed diligently doors had to be reversed. Salesmen write order down with our request. Was delivered At almost 9:00 pm!!! Insanity at the utmost . Low and behold doors WERE NOT CHANGED!! So ticked off right now can’t wait to visit them at the port charlotte store This am. Patricia Federer”

Helpful Report

Posted 1 year ago

“I purchased a refrigerator a couple of weeks ago that had a dent in the side. Allison was absolutely amazing- kind, understanding, and super helpful. She was able to get a bit of a discount for me and was just a pleasure to work with. Definitely earned my business from now on. Thank you so very much”

Helpful Report

Posted 2 years ago

“Place order June 15, 22 for cabinets cost 15000$ They are hire sub contract to do the job. one man show up to install the whole cabinet by himself. And every thing is horrible. crooked , uneven, damages , hinges loose etc. I called them numbers of time. every time talk to different person. no work progress, now Wednesday 18, 2023 My kitchen still not done. designer and his team design is wrong. the refrigerator does not fit the spot that he designed. customer service came just took a pictures but to resolution. the worse company I ever seen. I will not do business with Lowe's anymore.”

Helpful Report

Posted 2 years ago

“ZEROOOO STARS!!!! I USED to love shopping @ Lowes in their clearence section in Lawn & Gardens during the spring etc seasons.... BUT NOW.... after this online experience I dout I ever shop @ Lowes ever again.. The product I ordered kept getting cancelled (2×) & Lowes couldnt tell me when I would get my product.. They were QUICK to TAKE my money BUT take 7-10 days to get your money back!! BS... thats what it is..... DONT WASTE YOUR TIME OR MONEY SHOPPING ONLINE WITH LOWES. And their customer service is NO HELP...”

Helpful Report

Posted 2 years ago

“most ridiculous thing ever, was ordering an item online to pick up in a store, price 5.65. realized i had wrong location, was a bit further then my store changed it to my store and price of exact same item was 17.95. wow crazy and a rip off. asked if they would price match the other store, very rude NO I was told, never seen a store with same name have such a big price difference, will be taking my business to Home D.”

Helpful Report

Posted 2 years ago

“Went there because according to their own web site they had 18 boxes of a specific vinyl planks. After driving 45 minutes the moment I asked about those planks it looked like I wanted to k ow where the aHoly Grail was. Panic, confusion, frustration cluelessness, drama, accusations, you name it took place. Bottom line they could not find those boxes. For those people working there I only have a five letter word for you: SEARS. Keep it up and you all are going to lose your jobs.”

Helpful Report

Posted 2 years ago

Lowes is rated 1.6 based on 678 reviews