Marks And Spencer Reviews

Name: Marks And Spencer
Address: Waterside House, 35 North Wharf Rd, London
Rating: 2.82

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

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Marks And Spencer 5 star review on 15th November 2024

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My 15 year old daughter just bit into a staple is a philly steak out pizza and I am beyond disappointed and not to mention freaked out! It's a staple! this could have ended very badly! This was my first time and now my last buying pizza from M&S because I dont want having staple worries while chewing my foods especially if I had served this to younger kids. M&S This needs to be looked into..I still have the packaging so a follow up would be much appreciated especially on how you would make sure this does not happen again!”

Helpful Report

Posted 5 years ago

“I ordered two large cheesecakes for my sons 21st. Received an email and a text to confirm that they were ready for collection. When I went to the store they advised me they hadn’t been delivered and suggested I could have some of their cheesecake slices instead. I explained that it was for my sons 21st and slices wouldn’t work. They didn’t care just said we will give you a refund. Nothing I could do at 5.30 pm on a Saturday afternoon. So much for customer service.”

Helpful Report

Posted 5 years ago

“Reviews can often be negative as a means of complaint, so I thought I would share my positive experience whilst out with my baby. Firstly, the store is easy to manoeuvre around with a large pushchair, the lifts are not a squeeze and the toilet/nappy facilities as well as space is good. The service in the cafe in the Leckwith site, Cardiff was outstanding. They offered to carry my drink and food to the table, provided hot water to warm baby food and also offered to bring me anything that I needed in order that I could see to my baby without any inconvenience, thank you”

Helpful Report

Posted 5 years ago

“I would like to thank Chris from the Glasgow settle street branch for managing to get me my sub parasol on line did not help my order was cancelled South gyle could not help but Chris went far out of his way to get me my parasol Fantastic employee to have thank you again”

Helpful Report

Posted 5 years ago

“Why are we subjected to miniature “ toys “ in the food hall ? This experiment must have cost many thousands of pounds to “roll out “ plus advertising. How thoughtless when many loyal staff have lost their jobs due to store closures. Due to lack of money ?”

Helpful Report

Posted 5 years ago

“On a hot day in July what a lovely experience to arrive at your Cafe in Chineham. It was cool and Tracy your amazing Cashier/Barista remembered me from a previous visit, remembered what my usual was. I was hot a flustered and her calm expertise made for a very pleasant, stress free experience. Thank you Tracy :-)”

Helpful Report

Posted 5 years ago

“Sack your marketing director! Your sales promotion of little plastic products aimed at kids is offensive. You rely on your lofty environmental policy that frankly never really results in the reduction of single use plastic in store. It still remains impossible to buy products for a meal without taking home more single use plastic than food. Enough is enough, I'm taking my 20 years of M&S loyalty and £7,000 annual food spend to a more ethical retailer. Your attempt in the media to justify your promotion is sickening. Utter disgrace!”

Helpful Report

Posted 5 years ago

“I purchased two crab and prawn cakes from west Bridgford store deli counter they looked delicious and at £3.70 each not the cheapest all I can say is avoid at all cost NO flavour what so ever in fact a ball of flavourless mush in breadcrumbs will not be shopping in the food hall again M&S used to have such high standards you could always rely on whatever you purchased would be top notch but not anymore sorry M&S you have lost the plot and customers”

Helpful Report

Posted 5 years ago

“Extreamly poor. Customer service is a joke as you cant get anyone to take responsibility for non-exsistant customer service. I'd award them 0 but the system only goes down to 1 - that's how bad I feel I have been treated.”

Helpful Report

Posted 5 years ago

“Measured for bras in Llandudno worst experience ever never has bras that hurt like in my life”

Helpful Report

Posted 5 years ago

“I absolutely love the cheese twists from m&s and I've never had a problem before but this time I was so disappointed to open a new twin pack to find not one or a couple but all of the cheese twists broken into pieces in both packets! :( I was a bit embarassed as I bought them for a friend to recommend them to.”

Helpful Report

Posted 5 years ago

“M&S great brand and reputation for a reason - excellent customer service Had a web chat today with Taryna (I think) who helped me out in a quick efficient fashion. I was sorry my battery died before I got to say thank you properly. Excellent excellent excellent couldn’t be happier!”

Helpful Report

Posted 5 years ago

“The cake tasted lovely but does anyone else think it doesn’t resemble the no 9?”

Helpful Report

Posted 5 years ago

“Awful “costumer services”. They couldn’t bothered to switch a t-shirt that was £9.50 which had oil on it and WASN’T clearly labelled oil. Never shopping in this shop again!”

Helpful Report

Posted 5 years ago

“Awful “costumer services”. They couldn’t bothered to switch a t-shirt that was £9.50 which had oil on it and WASN’T clearly labelled oil. Never shopping in this shop again!”

Helpful Report

Posted 5 years ago

“Purchased a £5 Plant Kitchen, Roasted Mushroom Stroganoff [ 2 x 2 portions] It was cooked as instructed but when plated it looked dreadful, had avery unpleaseant odour and tasted as bad as it appeared. The cauilflower rice was "differet" to say the least. Four portions weighing 1.4 kg in total went straight into the food recycling bin. Surely the tasting panel of M & S can do much better?”

Helpful Report

Posted 5 years ago

“Just received a My Little Shop collectible having spent over £20 in store to qualify. It’s a dummy pack of M&S salted popcorn which is 5cm x 4cm. The collector’s card that comes with it tells me M&S have reduced the packaging on their popcorn by decreasing the amount of air in the bags. Reduce the cost of packaging, but keep the product cost the same. Simple economics. M&S however see this as a ‘save the planet’ measure. The nutrition information on the back of the pack, which could actually be of educational value to their target audience (children) is microscopic and totally illegible. There are 25 to collect so you’d have to spend over £500 to get them all, assuming no duplicates. M&S suggest there will be a swap facility, but that seems more trouble than it’s worth. The collector box will cost you £3, and you can buy mini trolleys, baskets and an apron which the cashier said were £10 each. I certainly won’t be adding to the collection.”

Helpful Report

Posted 5 years ago

“expected the garden table and chairs to be assembled when delivered. courier left 3 boxes and when i phoned up the courier said i didn't want it assembled”

Helpful Report

Posted 5 years ago

“Having torn a calf muscle and being very restricted I find myself waiting in the café area at Shawham Marks & Spencer‘s, while my wife continued the shopping. The café manager, Sandy, recognised that I was in difficulty, and very kindly brought me a cup of tea as I was incapable of going out to Kew. This kind of service is all too rare In the corporate world, and she is an outstanding example of an excellent ambassador for her business”

Helpful Report

Posted 5 years ago

“I had lunch with my daughter in the Hastings branch on Sunday. After receiving the food I had to ask for my change but had to wait until they served the next customer to open the till. I was asked how much I was due and truthfully replied 10p. I could have said any amount as she did not check the till receipt. When I mentioned I did not receive a receipt I was told they only gave receipts if asked as they are cutting back on the use of paper. May I suggest you cut back on paper use some other way as a customer has no proof if they have received the correct amount. Also no one apologised for the error”

Helpful Report

Posted 5 years ago

Marks And Spencer is rated 2.8 based on 2,204 reviews