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Marks And Spencer Reviews

2.8 Rating 2,204 Reviews
44 %
of reviewers recommend Marks And Spencer
2.8
Based on 2,204 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 44%
Accurate And Undamaged Orders
Greater than 69%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

How long does Marks And Spencer take to deliver?
(1 week ago)
Marks And Spencer normally delivers within 5 Days.
(1 week ago)
C

Delivery - Average

63.04%
Industry Average
Three promised delivery dates not met.
- Anonymous
Purchasing shirt I noticed had a stain. Woman called Vicky on till offered to find me a replacement which unfortunately had identical stain. She then ordered for delivery to a local store. All done on a busy Saturday. Excellent customer care
- Mark Ford
Very quick and easy to use the click and collect function for homeware. Collection area in store was easy to find and the whole process was quick. I was also kept well informed via email on the progress of the arrival of my delivery to the store.
- Savita Mehmi