Marks And Spencer Reviews

2.8 Rating 2,227 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,227 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

How long does Marks And Spencer take to deliver?

Helpful Report

(3 weeks ago)

Marks And Spencer normally delivers within 5 Days.

Helpful Report

(3 weeks ago)

54.90%

Industry Average

“ I am not happy delivery said 5-7 working days . ”

- Christina

“ In the past month I have ordered items with next day delivery , last month it was 2 days late, this week should have arrived yesterday and no sign of it arriving anytime soon. No help from X staff. If I want something next day I certainly will not use M&S. Trustpilot gives 1 and a half stars, not surprisingly ”

- Barbara cullie

“ Absolutely awful I tried for ages to get a set of cushions tkk on match my bedding set so was so excited I got them I ordered them next day delivery only one turned up then they said it will be the next day with DPD when it arrived I knew it was wrong as it was so small they sent me a cover no cushion and the wrong one every time I order with them there is a problem so I phoned again and the customer service agent couldn’t even get the order no right it’s a absolute joke now I have to go all the way into the store to return never will I shop there again I went on to trust pilot and wow there are so many complaints don’t shop there I will stick with Next from now on ”

- Natalie Mann

Marks And Spencer Reviews

Delivery - Average