Login
Start Free Trial Are you a business?? Click Here

Marks And Spencer Reviews

2.8 Rating 2,232 Reviews
43 %
of reviewers recommend Marks And Spencer
2.8
Based on 2,232 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 45%
Accurate And Undamaged Orders
Greater than 69%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Get Answers to Your Questions
Ask a question and get answers from people who are customers of Marks And Spencer.
Read Marks And Spencer Reviews

About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

How long does Marks And Spencer take to deliver?
(3 days ago)
Marks And Spencer normally delivers within 5 Days.
(3 days ago)
C-

Delivery - Average

56.82%
Industry Average
Order Number : 2004502203 dated 6/7/24. Item not received even after 10 days and the customer service rep is telling me to wait for some more time. The courier service provider has to be penalised for the delay. Very bad delivery services.
- Madan
I am not happy delivery said 5-7 working days .
- Christina
In the past month I have ordered items with next day delivery , last month it was 2 days late, this week should have arrived yesterday and no sign of it arriving anytime soon. No help from X staff. If I want something next day I certainly will not use M&S. Trustpilot gives 1 and a half stars, not surprisingly
- Barbara cullie