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Marks And Spencer Reviews

2.8 Rating 2,204 Reviews
44 %
of reviewers recommend Marks And Spencer
2.8
Based on 2,204 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 44%
Accurate And Undamaged Orders
Greater than 69%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

How does Marks And Spencer deliver?
(1 week ago)
Marks And Spencer delivers items by Courier.
(1 week ago)
C

Delivery - Average

63.04%
Industry Average
Ordered some flowers for a friend and when delivered they were disgusting which was disappointing both for my friend and myself. M&S were informed and a next day delivery of replacement flowers was arranged. I am happy to say that they were 100% better than the original ones and my friend is happy with them. At least this company put matters right.
- Vera Foster
Just spoke to the customer service department about a delivery that DHL said they had delivered and they hadn't. He was so nice and pleasant and easy to deal with - what a joy when someone is actually trying to help you!
- tanya worsfold
Received email today in which they say they are ‘very busy’ and my delivery will be delayed .
- Chris CP