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Marks And Spencer Reviews

2.8 Rating 2,227 Reviews
43 %
of reviewers recommend Marks And Spencer
Company Reviews Questions Metrics Info
2.8
Based on 2,227 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 45%
Accurate And Undamaged Orders
Greater than 69%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

How is Marks And Spencer returns process?
Helpful Report
(3 weeks ago)
Greater than 73% of reviewers feedback is Marks And Spencer returns process could be better.
Helpful Report
(3 weeks ago)
F

Returns - Difficult

0.00%
Industry Average
“ Contacted main office from website who confirmed policy for returns has changed and store staff no longer have facility to use their own initiative and change or refund faulty goods after 35 days as apparently they don't have knowledge or training to decide this. ”
- John C
“ I cannot return my order as despite booking a collection with Evri three times, they have failed to collect the return and I have no way of returning to the post office as there is no Royal Mail returns label and the QR code does not work! This new paper free system simply does not work and is not helpful to the customer in any way. ”
- Anonymous
“ I cannot return my order as despite booking a collection with Evri three times, they have failed to collect the return and I have no way of returning to the post office as there is no Royal Mail returns label and the QR code does not work! This new paper free system simply does not work and is not helpful to the customer in any way. ”
- Anonymous
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