Marks And Spencer Reviews

2.8 Rating 2,255 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,255 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

How is Marks And Spencer returns process?

Helpful Report

(15 hours ago)

Greater than 74% of reviewers feedback is Marks And Spencer returns process could be better.

Helpful Report

(15 hours ago)

0.00%

Industry Average

“ Guest returns for online orders is a joke. Tried the link to start a return 5 times and it doesn't actually give you an option to start a return/get a QR code, therefore going to have to travel to a store (that hasn't yet been closed due to M&S cost cutting!) and hope the staff are capable of doing their jobs! ”

- ""

“ Has changed dramatically from years ago, gone downhill so much it's actually sad. Clothes are nowhere near the quality, the sizing is all over the place and unreliable, and returns are a nightmare, where they used to be straightforward. I've lost the will to risk shopping from them, it's just too much trouble and life's too short. ”

- Caroline

“ Contacted main office from website who confirmed policy for returns has changed and store staff no longer have facility to use their own initiative and change or refund faulty goods after 35 days as apparently they don't have knowledge or training to decide this. ”

- John C

Marks And Spencer Reviews

Returns - Difficult