Marks And Spencer Reviews

2.8 Rating 2,227 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,227 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

How do I contact Marks And Spencer?

3 Helpful Report

(3 weeks ago)

You can contact Marks And Spencer by Telephone, Live Chat and Email.

3 Helpful Report

(3 weeks ago)

66.08%

Industry Average

“ Have always been satisfied with service from M&S but today very disappointed took our great granddaughter age 5 to cafe in preston (she is gluten intolerance) all they could offer her were chips no baked potatoes sandwiches etc .I think this needs to be addressed in all your cafes ”

- Anonymous

“ Excellent service Beautiful flowers delivered Highly recommend and very fair pricing Well done ”

- Anonymous

“ I went for a bra fitting today at westfields i was very happy with the service, the lady was Asian, she made me feel comfortable and at ease, easy to talk to, explained why and what bra's was suitable for me she went the extra mile and an asset to m/s smiling all the time very good customer service I would recommend family and friends the service is free thats a bonus thank you ”

- Sandra

Marks And Spencer Reviews

Customer Service - Average