Marks And Spencer Reviews

2.8 Rating 2,204 Reviews

44 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,204 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Customer Service

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About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

How quickly does Marks And Spencer resolve customer queries?

Helpful Report

(1 week ago)

Greater than 48% of reviewers feedback is Marks And Spencer takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

67.06%

Industry Average

“ Had a chicken soup given to me and the bowl was half full what a disgrace for the money you have to pay for it The staff filled it up for me which he did not have to do Not happy with the service amount from the Chef ”

- Anonymous

“ I am somewhat unable to walk far, or for too long. So the M&S food store in Winchester Road, Southampton, is perfect. I can park right outside, take a trolly and walk.the shop, without any problems. This particular shop is constantly clean, well stocked, the staff are so helpful and I don't think I've ever come across, such a committed customer service premises, as effective as this store. Great job and I'm so impressed. ”

- Maureen Broughton

“ Excellent customer service ”

- Ross Biagini

Marks And Spencer Reviews

Customer Service - Average