Marks And Spencer Reviews

2.8 Rating 2,227 Reviews

43 %

of reviewers recommend Marks And Spencer

2.8

Based on 2,227 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Delivery

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Returns

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Customer Service

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About Marks And Spencer:

Marks & Spencer are one of the UKs top department stores with a substantial range of products available online. All M&S clothing and home products are available through www.marksandspencers.com, as well as some online exclusive products.

Visit Website

Phone:

0870 6080505

Location:

Waterside House, 35 North Wharf Rd
London
W2 1NW

How quickly does Marks And Spencer resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 48% of reviewers feedback is Marks And Spencer takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

66.08%

Industry Average

“ Took my daughter for a bra fitting service to Cheshire Oaks today, And a Couple of months ago I took a lady I support there for a bra fitting. 100% amazing service off the ladies there, I would definitely recommend booking a bra fitting service. ”

- Mandy

“ Bra fitting service by Janet at Rubery store was the best service ever. Discreet, efficient, friendly, professional, sensitive...I could go on. Absolutely wonderful. 10 out of 10 ”

- Elizabeth Harrison

“ Had a chicken soup given to me and the bowl was half full what a disgrace for the money you have to pay for it The staff filled it up for me which he did not have to do Not happy with the service amount from the Chef ”

- Anonymous

Marks And Spencer Reviews

Customer Service - Average