Millets Reviews

Name: Millets
Address: -, - -, Northampton
Rating: 1.79

1.8 Rating 262 Reviews

19 %

of reviewers recommend Millets

1.8

Based on 262 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Millets:

Amazing summer deals on Camping Equipment, Tents & Sleeping Bags from top leading brands Eurohike, Outwell, Vango & Peter Storm. Buy from Millets today. Millets is one of the best-known names in UK, offering quality products on a selection of outdoor kit in over 260 stores nationwide and online at www.millets.co.uk .

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Email:

customerservice@millets.co.uk.

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Millets 2 star review on 18th January 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid at all costs. Ordered on line, payment taken, no goods after 3 weeks. Used automated customer service order in process. Spoke to customer services twice, problem with thier IT? Being sorted. Eventually after having no response contacted credit card company and raised dispute. Never had any response from Millets, symbolic, do not use on line!!!”

Helpful Report

Posted 3 years ago

“Ordered a Christmas present weeks ago. They left it until the last minute to cancel and give me a refund stating no stock available. Stock was available online apparently and in my local stores of Millets and Go Outdoors (All owned by JD anyway). I was told to reorder and I would be reimbursed with the difference of what I paid when on discount. I received the discount difference but my order was cancelled yesterday. This is far too last minute. I purposefully ordered online due to COVID trying to do the right thing, but now it’s too late to get my son the boots he wanted for Christmas. Really disappointed and suggest people do not deal with these companies online if you want something of importance. You have to go in person to the shop.”

Helpful Report

Posted 3 years ago

“Avoid at all costs, Millets part of the Go Outdoors Group and what a joke they are, no doubt both use same warehouse.”

Helpful Report

Posted 4 years ago

“Online ....AVOID !!! I ordered an item , paying for it & postage via paypal . The order failed immediately after payment ( no explanation as to why ) . Refunded item cost but not postage ... Irrelevant email received after I complained , not even acknowledging my complaint about no refund for postage . My replies to this now just "bounce " back . I have no complaints about paypal , but milletts has taken Money ( & time ) from me , just for attempting to use their dodgy website . Ridiculous .”

Helpful Report

Posted 4 years ago

“Awful company. Website can't even stay upto date, dead stock for sale - which you buy unassuming & won't receive the goods for!!!!! Terrible. No idea how they are still running as a business.”

Helpful Report

Posted 4 years ago

“A SIMILAR STORY TO MANY OTHER REVIEWS (JUST WISH I'D READ THEM FIRST!!) BUYER BEWARE - MILLETS IS A JOKE. I ORDERED SOME GLOVES ON 10TH OCTOBER - STILL WAITING ! NO COMMUNICATION FROM MILLETS - KEEP CHASING - THEIR WEBSITE 'IS HAVING DIFFICULTIES' UNQUOTE - AVOID AVOID AVOID!!!!! AND THEY ARE STILL ONLINE AS AVAILABLE TO ORDER - COMPLETE MESS”

Helpful Report

Posted 4 years ago

“Terrible service .... ordered 28th of August told the order was working through the warehouse on the 30th of august ... chased up several times on automated chat and just told 5-7 days finally got through after phoning twice a week to be told order has been lost but since it’s been 30 days since the order I do not qualify for a refund .... absolutely disgusting the phone operator didn’t seem bother just kept repeating it’s been 30 days .... asked to speak to a manager but told I can’t as they are working from home .... ridiculous ....£55 pound down”

Millets 1 star review on 18th November 2020

Helpful Report

Posted 4 years ago

“Absolutely shambolic service been passed around from pillar to post 4 weeks later still no order or refund it's an IT problem your order is stuck in the system it's being prepared in the warehouse I would never use these imbiciles again!”

Helpful Report

Posted 4 years ago

“price reasonable, took my money then reimburse me and never told me they where out of stock and where not sending my order. I have been in line to track my items but was never given any details. I will not use millets again...”

Helpful Report

Posted 4 years ago

“Theives, take your money and don't deliver”

Helpful Report

Posted 4 years ago

“I can honestly say an absolute waste of time ordering anything from them. The last 3 orders I've purchased has said it is progressing through their warehouse, only to receive an email a couple of days later saying "sorry it's out of stock" absolute time wasters.”

Helpful Report

Posted 4 years ago

“Ordered 2 chairs in July, only 1 arrived. Still awaiting either a refund or second chair. Plenty of trite emails and automated responses but nothing else.”

Helpful Report

Posted 4 years ago

“Ordered some shoes this morning. Just received an email to say I had cancelled and got a refund which I never did. Tried reply to email which bounced back as undeliverable. Tried to contact online and got auto assistant who said I didn’t have an account nor had an order! Tried phoning and got auto voice who did not understand my problem and just kept asking me to tell her what was wrong. Aaarrrrgggghhhh!”

Helpful Report

Posted 4 years ago

“I would give zero if I could... ordered in August waited for 4 weeks then asked for an update from customer services.. they informed me they had lost the order, very apologetic and assured me that it would be sent asap. Two weeks later and its groundhog day called customer services got an automated email then a message from 'Vlad' telling me they hadn't got confirmation from the 'relevant department' this was three days ago ..... now been given refund and asked to order again... I did ... from Amazon and it arrived 24 hours later! Wanted to support a UK business but NEVER AGAIN... Avoid them like the plague!!!!!!!”

Helpful Report

Posted 4 years ago

“I tried to place an order with Milletts On Saturday, the site timed out and did not take my payment, then millets sent me 4 duplicate emails with four orders and took four payments form my bank account, I have contacted customer service a total of none times with no success in canceling today they tried to deliver three of the orders telling the forth was being cancelled as they didn't have stock, not surprising as they had sent me all the stock, but they still charged me for four, this is some of the worst customer service I have ever come across, today they tell me they can't refund as I am in dispute over the payments with PayPal. I don't even have a paypal account, the never ring back and every time you go through the whole story again get a lot of we are very sorry lets see how we can help and then they done absolutely nothing, keep away they are shocking”

Helpful Report

Posted 4 years ago

“I placed an order on Millets website for a christmas present, and as soon as I had done so I realised I had clicked the wrong size - an error I’m sure many people make. Straight away I went onto their website to try to rectify this but had no luck. I did find on their website that if you had just placed the order then it should be able to make cancellation within 2 hours of ordering. So I telephone ‘customer services’, spoke to a lady and the supervisor who refused to cancel. They also did not believe their website said you could cancel within 2 hours - so I guided the supervisor to the right place, and she still point blank refused to believe it - even though it was there in black and white. I know I could wait for it to show up and then return it - but that's not the point. It hasn't been picked, packed or dispatched yet so I should have the right to cancel? I would have happily changed the size if they would let me, but they wouldn't let me do that either.”

Helpful Report

Posted 4 years ago

“Placed order in July and items never turned up - called and was advised the order was not processed and that they are looking into and once sorted will get order dispatched - after another chase I advised to cancel order and they advised will get refund - 2weeks later still no refund - chased again fault in system!! - chased again and again and finally been advised will NOW get refund in OCTOBER - was offered free delivery and 10%off next order - which i declined a) would not want to order form them again b) 10%!!! not enough of a saving with all the hassle caused should be a minimum of 20%. AVOID where possible”

Helpful Report

Posted 4 years ago

“Bought a men’s packable jacket and it got delivered by DHL. I tracked the parcel and it said it’s been delivered and signed for by me,I was at work at the time it said that I signed for it. The parcel was left on my doorstep,my front door leads straight onto pavement so the parcel was left on pavement until my wife came home later. When I opened parcel from the brown paper bag it was put in I pulled out a grey t-shirt size small and bearing in mind I’m 6,2 and 15 stone..there was nothing else in the bag but this t-shirt. I phoned up to explain and I was emailed a missing parcel form(it’s not missing it hasn’t been sent)which I filled in,then was sent another email saying it will take up to 10 days for an investigation(ITS NOT MISSING IT JUST HAS’NT BEEN SENT)so after 10 days I phoned up again and fobbed off saying I need to go to a Millets shop and explain what happened. I didn’t have time to do that so phoned up again only to be told I need to go to a Hermes drop off point with the t-shirt and pay for it to be sent back in order to get a refund back from the jacket,which I refused to do as it’s not my fault and told him that I just want my jacket sent to me that I’ve paid for or a refund but he just fobbed me off just like before. So I’m going to have to get a refund back through PayPal as Millets are not interested in either sending me the jacket that I paid for or give me a refund.. AVOID!!”

Helpful Report

Posted 4 years ago

“Was served today by a helpful guy called Joe at store 1357 st helens. Excellent customer service”

Helpful Report

Posted 4 years ago

“DO NOT BUY FROM MILLETS DO NOT BUY ONLINE Ordered a rain hiking jacket a couple of weeks back for a wild camping trip heading out today, Jacket was £129.00 recieved a head band on Monday, contacted customer support, they could not work out why I received this article and assured me that the jacket will be sent ASAP, it’s now Thursday the day before I set off, and now have an email telling me I have to print off a return form take it to a shop and return the wrongly sent item before they will resend my original order!!!! What great customer service. They still have my £129. So there okay. DO NOT USE”

Helpful Report

Posted 4 years ago

Millets is rated 1.8 based on 262 reviews