Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful update service and a nightmare to get in touch with regarding an item that’s out for delivery. They seem to be getting later and later in the night when they arrive and banging on the door enough to startle people it’s ridiculous. I’d rather the delivery be days late than get it at 10pm and be disturbed by aggressive banging on my front door and windows!!!!”

Helpful Report

Posted 4 years ago

“2 parcels sent with hermes lost. 2 items due to be delivered to me lost.. All in a space of 2 weeks! Avoid this company at all costs!”

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Posted 4 years ago

“Ordered items from Marks and Spencer’s on a Friday evening late for next day delivery but would be delivered on Sunday, checked to see Hermes will be bringing it so read the reviews about them and became quite concerned regarding negative reviews. Informed by Hermes parcel will be delivered between 1pm - 3pm Sunday. It was delivered approx just after 12 noon by a pleasant courier.”

Helpful Report

Posted 4 years ago

“On 23rd Nay I booked for a collection on 26th May. Chased them on 28th May as still not collected (spent 30 mins on phone). Was Told the driver was off in 26th (really!) was promised it would be collected on 29th to be delivered on 30th as it was a birthday present. Now it is 31st and parcel is still here and have been on phone for 40 minutes and still waiting to speak to someone. Thought I’d give them a 2nd chance after they lost my 1st parcel whilst it was travelling between 2 depots. Will never use them again. Phone just been cut off after 45 mins.”

Helpful Report

Posted 4 years ago

“Hermes say they had problems with my address. However Amazon, FedEx and DPD all managed deliveries this week. Every time Hermes is involved there is always a problem. Why do companies use them?”

Helpful Report

Posted 4 years ago

“Worst couriers I have encountered. Leave parcels outside rather than in the safe place (porch). Today, claimed to have delivered... ...and didn't. Website useless. Customer service non-existent. There's a reason they're cheap - they're rubbish!!!”

Helpful Report

Posted 4 years ago

“Hermes emailed me saying they had delivered my parcel yesterday at 1554. At that time there were 3 adults home, 2 working on the front garden driveway at the time my parcel was meant to have been delivered. Hermes did not come yesterday and they certainly did not leave my parcel. The question is , who has it and where is it? Holly the so called ‘Virtual assistant’ is a joke. I tried calling to speak to someone but couldn’t get through to any customer service representative.”

Helpful Report

Posted 4 years ago

“Well it says it was derived and received by a member of the household and could you guess! It never was! Asked everyone around and no ones claimed to have received it... also it seems due to covid the only proof of ID you need is a “ye sure that’s me!” Tried to get a hold of Hermes but it’s all automated and is the equivalent of saying ‘beep hoop beep your parcel is marked delivered so f.. off’. As someone who treats themselves and likes to occasionally buy high end clothing the last thing I want is this.. I’ve never had this trouble with anyone else like Royal Mail etc but everyone I know has a problem with Hermes.”

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Posted 4 years ago

“Just horrendous. Livid. Horrible staff. One person I spoke to was so rude it was unreal. I'm now shaking with rage at the god awful monotony of trying to get through to this service just to be sent round and round in circles. Livid. Only has one star because you can't put 0.”

Helpful Report

Posted 4 years ago

“Very bad service. They constantly damage or lose packages i ship to my customers. Getting refund is a nightmare.”

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Posted 4 years ago

“Terrible service Parcels are being dumped over the fence which is also easily accessible to walkers by. The driver fails to ring the intercom to deliver the parcel safely to the house thought the intercom is manned 24/7. He also discards neighbours parcels over our fence who's address is clearly in another part of the village.”

Helpful Report

Posted 4 years ago

“I dread seeing my parcel is coming from Hermes as it never arrived. Latest order from EBay and tracking says we wasn’t in time and time again when we are, why don’t they call you? Now parcels have been returned to sender and they want to charge sender £6 to return goods. I am fuming, stay clear from them most shocking firm ever.”

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Posted 4 years ago

“I have many lost stolen and damaged packages it is disgusting”

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Posted 4 years ago

“Photo of delivery and exact time and place of delivery recorded”

Helpful Report

Posted 4 years ago

“They didn't even bother to deliver my parcel. Instead I got a message on the tracker to say "Your courier has had an issue with getting to the delivery address. If you have any delivery instructions you think might help, visit the help section and use the contact us page". After contacting the company they resent the parcel via Royal Mail and they managed to find my house... (for those wondering I live on a main road). It was very obvious the didn't even attempt to delivery the parcel. I bet the driver just wanted to go home early.”

Helpful Report

Posted 4 years ago

“Absolutely dreadful. Sent 2 of my eBay parcel via Hermes and both were lost. When I tried to get in contact I was told that it wasn’t there problem and to go through eBay Packlink. Avoid at all costs”

Helpful Report

Posted 4 years ago

“Hermes claims to have attempted To deliver my parcel when I wasn’t in . After 4-5 days they still haven’t reattempted another delivery and when I track my item it doesn’t state the exact location my parcel is so at least I can pick it up myself . They don’t allow you to speak to anyone when you phone them as it’s all automated service on the phone which is not helpful one bit . Live chat is an absolute joke aswell . Shocking business this delivery courier is a massive joke and should be out of business . If you miss a delivery just know your never going to see your parcel . Such an appalling disgraceful delivery service !”

Helpful Report

Posted 4 years ago

“wrong parcel delivered with the label from the parcel I was expecting loosely attached to it. tried contacting the sender automated response no help, tried contacting Hermes to arrange pickup of the incorrect parcel again automated response telling me my parcel had been delivered absolutely useless. now I have to walk more than 1 mile to parcel shop to return it (at 80 no easy task) meanwhile my parcel is floating around Hermes without an address lable”

Helpful Report

Posted 4 years ago

“There are people that get frustrated with some of the drivers around where I live,no deliveries as they've gone missing, lateness etc but I must be so lucky as our regular delivery driver is the best!!! I live in Thetford and his name is Paul.Pauls never late, hes polite and never makes us feel like we're just a number!...so just want to say well done to him and the service he's providing to everyone, he's definitely a credit to you Hermes! 5**** employee Charlotte Hurt.”

Helpful Report

Posted 4 years ago

“Booked parcel online didn't get a QR code went to drop off couldn't send because of this money taken. Only way I could send was to pay again at machine and print label . Tried to get through only automated system requested a call back still waiting. Second confirmation email also sent without any details to send bit luckily could print label at machine.”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews