Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

Questions

Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel was adressed to white door but the driver its colorblind and leave it with my next door abadonned flat where no ones lives, and parcel disappeared”

Helpful Report

Posted 4 years ago

“It's a pity that it is impossible to award no stars. We ordered a carpet from la Redoute. Hermes claimed to have delivered it. They didn't. La Redoute had to refund and we cancelled the order. We then ordered a carpet from Habitat. Today we have been at home and received a notice from Hermes that they had delivered the carpet today and that we had signed for it. No-one had come to the door. No-one had signed it. A search of the garden failed to reveal it. It was only when I looked over the fence that I saw that it had been left, insecure, in a place where it wasn't visible from the house and was hopelessly insecure. Our experience has therefore been 100% unsatisfactory. I am amazed that any supplier who wishes to maintain its customers' confidence would touch Hermes with a bargepole.”

Helpful Report

Posted 4 years ago

“Rec'd an email saying parcel delivered and left in porch (don't know why - we were at home at the time) but no parcel WAS delivered. Claimed they had a photograph but when I went online it was "not available"). Tried to contact Hermes and there IS no way that you can actually either speak to them / send them an email / or even 'Chat' since they simply claim to have delivered. Which they hadn't. It HAS to be the worst delivery service anywhere with a (lack of) customer service to match. Will no longer buy from any supplier that uses Hermes as a delivery service.”

Helpful Report

Posted 4 years ago

“What's the hermes email address ?? How can I get in touch with those THIEVES??? THEY HAVE STOLE ME PARCEL TOO”

Helpful Report

Posted 4 years ago

“AWFUL! After endless emails back & forth about my missing parcel, Hermes explained they are sorry but it has gone missing. I was told to make a claim to resolve this. After my claim they said “Unfortunately, due to the contents of your parcel, your item is exempt from any compensation as it falls in to the category excluded” So basically they excepted my money, had taken my goods, but after the delivery driver or warehouse worker steals it.. they will turn their back on you & just use a made up list of things they don’t cover. (basically everything) My advise is don’t use this company with anything of high value.”

Helpful Report

Posted 4 years ago

“Everything went wrong. I ordered a pair of trainers from sports direct. Paid for next day delivery 27th may. I’ve sent 6 emails to both Hermes n SD. Any get through on phone either: No product a week later and absolutely no reply/contact from these companies. My tracking hasn’t updated since the 28th of may. Saying it would be with me in 24hours. Still no parcel. A week later 🤬 Choose a better courier. And check out Joe lycettes investigation. It’s shocking what he found out!”

Helpful Report

Posted 4 years ago

“Lots of times I ve had Herme delivered a parcel. One I was expecting a parcel and I wasn't in - i was at work and the parcel was thrown over the side gate so it was in my alleyway. it was dented - it was breakable. Hermes parcels on the porch when there are many people sharing the same entrance I live where ther are 32 people sharing the same entrance and had my parcel left outside last time. I am expecting a parcel now and if I knew that Hermes was going to deliver it I would have requested a pickup because i dont trust the couriers. I will now ask companies if they are using Hermes before I place the order next time so I can pick it up. I am waiting here stressfully and it says that the goods are going to the courior Hermes”

Helpful Report

Posted 4 years ago

“They never bothered turning up to collect parcels. Tracking info said they tried and that was end of situation as far as they were concerned. Trying to sort problem I just got sent round in circles by website and digital assistant. I could not find anywhere I could talk or email someone. The worst website / customer services i have encounted”

Helpful Report

Posted 4 years ago

“Worst service ever. I have 2 parcels in transit to me via Hermes and neither has arrived. Zero customer service, I cant even find out how to speak to someone. I would never use them or recommend them to any one”

Helpful Report

Posted 4 years ago

“Worst service ever and absolutely no customer service! I would recommend that everybody who has experienced a bad service with them contact the retailer they use and recommend they check up on reviews. Hermes claims that they have the best reviews, but on trust pilot 95% are a 'worst' rating. Same here it seems. And there is definitly something dodgy about a company that is hell bent on not communicating with its customers!”

Helpful Report

Posted 4 years ago

“Will no longer purchase from any Company that uses Hermes Courier. Have had to pass on many purchases simply because of this but it's simply not worth the frustration of not receiving package, having an appalling non-existent Customer Service and the lies about 'tried to deliver' etc. Only when buyers refuse to use Hermes will Suppliers find alternatives. Click and Collect must always be an option but Royal Mail is totally reliable.”

Helpful Report

Posted 4 years ago

“Hermes always fail to find us despite other couriers able to do so. They do not ring. Their website tracking service has minimal information, you can not update your address information as suggested, using holly does not allow you to send an email as it says not possible. When you ring them there is no option to speak to someone, it merely reiterated that there was a delivery issue. Awful”

Helpful Report

Posted 4 years ago

“Hermes. Terrible service useless tracking information, falsely claiming that attempts have been made to deliver”

Helpful Report

Posted 4 years ago

“Check their list of what is not covered if lost or damaged it is pretty well everything. They damaged my soup maker and will not pay for the cost of replacement although I stated what it was when I sent it with cover of £45 plus my charges for delivery. Dreadful company would never use again I would tell them that if you get anyone to speak to.”

Helpful Report

Posted 4 years ago

“Absolutely awful. I've used them about 9 times in a 2 week period and had issues with 4 deliveries. I understand that issues occur, especially with what is going on with Covid-19, and I may have been unlucky with the quantity, however it's the customer support team that have caused the 1 start review. They didn't take ownership of my issues and it felt like they were very quick to try and get rid of me with basic copy/paste answers. On multiple occasions, ignored questions I had asked. Presumably because by answering them, they would be admitting fault. A few of the people came across as condensing and at one point blamed the recipient of a parcel. I also asked on 2 separate occasions for the details to make a formal complaint - both times my question was ignored and now the 'ticket' is closed.”

Helpful Report

Posted 4 years ago

“Appalling. They've lost every parcel ever sent to me!”

Helpful Report

Posted 4 years ago

“Worst company. Worst customer service. Will never use again. Would rate zero if I could. Took 2 days off in a row, 2 days in a row they failed to show up. Even though they drove past my home and even parked in front of my home several times during those 2 days. Useless. Still waiting and nothing.”

Helpful Report

Posted 4 years ago

“One of the worst delivery companies ever: I’ve had a missed delivery where the driver went to another address and I saw him and tried to get his attention however he drove off then I got told he’s tried 3 times (all 3 at the wrong address!). I’ve had another time where it said it had been delivered at 14.30 but it hadn’t then someone knocked on my door at 21.40 to deliver it! And currently I’m waiting for a parcel that should have been delivered between 17.00 and 19.00 and it is currently 19.26! Absolutely pointless company, wish I could just avoid retailers using them”

Helpful Report

Posted 4 years ago

“supposed to employ local couriers thats a joke, received email saying they had trouble finding address.its in the centre of town with no issues in finding it.trying to contact them is a nightmare,i would urge people to contact firms they order their goods from to complain about hermes terrible service”

Helpful Report

Posted 4 years ago

“The box was damege my box and they stolet very bad experience”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews