Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Today I was expecting my parcel, they lied saying that I wasn’t in, when I’m working from home and been home the entire day. I’m very disgusted, because I’m making birthday and needed my parcel. Very very annoyed”

Helpful Report

Posted 4 years ago

“They lie saying I wasn't in. They Havnt been twice this week and I have notes on front and back door. Disgusted yet again with Hermes so I am waiting at their 3rd attempt after complaining to company and the company I have ordered from”

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Posted 4 years ago

“during the summer I had several of my sending parcels go missing which cost me to refund my customers . True Hermes WERE good but now they are not to be trusted , their fabricated excuses , difficulty to contact , late deliveries - they are bad . Someone within needs to get a grip . Reading these reviews sums up what a basic set up they are .”

Helpful Report

Posted 4 years ago

“Package dumped on front path! No attempt made to post it through the letterbox. No attempt made to even ring the doorbell! Lucky it wasn't stolen.”

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Posted 4 years ago

“Disgraceful the way this company does business lose my parcel and dint made any effort to try to find it please all keep away from this people.”

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Posted 4 years ago

“It is the worst company in the world. My parcel has been told to be deliver today . We have been waiting at home from 7:00am- 9:00pm whole day, but it was still not deliver. At last minute we received a message said that our parcel has been delivered.but I still do not understand which planet or heaven they deliver to . It is a fraud company.”

Helpful Report

Posted 4 years ago

“ABSOLUTELY DIABOLICAL COMPANY I sent a computer monitor well packaged using EBay Packlink, but the carrier was Hermes. Hermes collected from the parcel shop and 4 hours later it had mysteriously disappeared from the Hermes van. Either the incompetent driver was careless or they stole it as there is no other explanation as it is scanned at every point of its journey. The maximum compensation they pay is a miserly £25. It’s a disgrace. They have a duty of care and contract to take reasonable care of the parcels in their care under consumer law and they did neither. I will never use them again. I intend to go to the small claims court as I have been reviewing other cases exactly the same and other people have won their cases. Why are all these parcels going missing there should be a thorough investigation and police involvement. Hermes just tell you to contact Packlink and wash their hands of it yet it’s them that have lost the parcel not Packlink, it’s their staff. They don’t care how stressful it is fighting for your rights after trusting them with your parcel. It’s not my fault it’s theirs. They were under a contract but broke it. I would not recommend anybody to trust Hermes to send their parcels.”

Helpful Report

Posted 4 years ago

“Honestly, the worst company I’ve ever came across! I’m not going to be home for delivery, wanted to call and reschedule, because I know for a fact, parcel will be left on the doorstep, even when I’m not in. Normally I don’t mind that, but this time, I’m away with work, so my parcel will be left on the doorstep for 3 days... There’s literally no way to get in touch and talk to an actual person! I will be contacting Monat and asking, if it’s possible, to use DPD for my future deliveries, even, if it will cost me more, as they’re way more focused on customer satisfaction and give more flexibility with deliveries.”

Helpful Report

Posted 4 years ago

“They have now lost three parcels in last three months and damaged another. I managed to trace one with great difficulty. One is lost completely. I’m now waiting for one which didn’t arrive in delivery timeslot and was changed to an earlier one that was past! I’m not in tomorrow and can’t see how to change the delivery day. Another one hasn’t been delivered and they say to contact the seller, I’ve now no idea who that is. I’m shielding and get everything online. They have no phone number or way to track. DHL is much better, at least they’re contactable. Postman says they have a reputation for leaving parcels on doorstep. I will now avoid sellers that use Hermes if at all possible.”

Myhermes 1 star review on 22nd September 2020

Helpful Report

Posted 4 years ago

“First it was delivery tomorrow, then when they didn’t turn up, delivery tomorrow... after a week of ‘delivery tomorrow’ I got ‘we tried to deliver but you were out’ yet no card and I work from home. Said they’d deliver tomorrow.... then next day they said can’t find you we need to check address - contact us!! - however IMPOSSIBLE to contact - there is no way you can!!! Had to ask seller to contact. He got told package lost!! ... 5 months later still non the wiser, I claimed refund via PayPal, seller had to claim on insurance. Item was a bottle of blue shampoo for a horses white tail.”

Helpful Report

Posted 4 years ago

“Wanted to cancel an order. Impossible to get through, just don't answer their phones. Awful.”

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Posted 4 years ago

“My parcel worth £135 is missing Very poor customer service”

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Posted 4 years ago

“Absolutely disgusting service. My order was chucked over my 6 foot gate and no doorbell was rung. Luckily my order wasn't damaged but the box was. Luckily,it wasn't a gift. Not the first bad experience with Hermes, if I could give a minus award I would. I can't believe how they stay in business !”

Helpful Report

Posted 4 years ago

“I was given three different delivery dates/times and the parcel was not delivered. A week later my parcel was found in the road some 5 miles from my address and the kind finder contacted me so that I could collect my parcel. I have been unable to contact a human at Hermes to make a complaint.”

Helpful Report

Posted 4 years ago

“Cant deliver a pizza never mind a package.....unreliable, laye and lazy drivers”

Helpful Report

Posted 4 years ago

“Whether you get good service or not from Hermes, or even whether your expected parcel is actually delivered to you, depends entirely on which individual Hermes courier covers your area. Hermes were a reliable courier company but that has completely changed during the last few years, and it is getting worse. There are many thieves working as Hermes couriers, who not only steal items but then lie and fabricate false delivery details to "prove" that the items were delivered. Some of them do eventually get caught and are fired by Hermes. Many are taken to court and receive heavy fines and/or prison sentences. By that time though they have stolen many hundreds or thousands of pounds worth of goods and many customers have lost money, sometimes individual customers lose hundreds of pounds. These customers find it impossible to obtain refunds or compensation from Hermes and eventually, angry and frustrated, they just have to give up. It seems that the regulation of courier companies in the UK is practically non-existent. Just do a Google search for "Hermes courier stole", or "Hermes complaints" or "Hermes reviews" - you will be astounded by the numbers involved. The company should be wound up and its Directors banned from ever being allowed to run any company in the future. The Government is fully aware of the problems with Hermes but are unable or unwilling to do anything about it. The company is a national disgrace.”

Helpful Report

Posted 4 years ago

“Next day delivery, 3 days later still no sign, terrible customer service, and app is no use when parcel is with courier for days on end”

Helpful Report

Posted 4 years ago

“Please give up this industry you guys are useless!!!!!!”

Helpful Report

Posted 4 years ago

“The First parcel company. The courier didn't brother to answer the intercom and didn't check if the doors were open as I did it so. He also claimed he ring the bell three times and didn't hear anything back. The true is he rang only once and didn't bother to check anything. As the result, the parcel is now being sent back. Terrible company and bunch of pricks. Definitely wouldnt recommend to anyone”

Helpful Report

Posted 4 years ago

“They are assholes.”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews