Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hermes lost my parcel, I didn't know this, the tracking system just stopped tracking for seven days, so I contacted the retailer, the retailer contacted Hermes and first of all Hermes said they would investigate the issue. Meanwhile I tried to phone Hermes but is impossible, tried the robot assistant but that is like hitting your head against a brick wall. Today Hermes told the retailer that my parcel is lost, they didn't update me, no such luck. Rubbish service all round, will not want to order from suppliers using Hermes anymore. Amazon are much better. Don't use this service.”

Helpful Report

Posted 4 years ago

“My item was not delivered ordered item via Etsy seller . Whole family was in. On Hermes tracking it said delivered at 9.07 pm in evening. What a lie. I paid for Postage. It should be signed for also don’t think driver could see at night the door number. I’m sure it was delivered to incorrect door number . How would you see a door number late at night?”

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Posted 4 years ago

“Every time I have a delivery due I sit and wait and it never arrives then it appears the next day not good service Mrs D”

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Posted 4 years ago

“The worst delivery company. Can t be contacted by phone. My parcel was not deliverd but the system said delivered.They don t provide proof of delivery. It happened more than one time.”

Helpful Report

Posted 4 years ago

“Having been forced to refund a customer due to a lost parcel via Hermes I naively thought that the duty to customer care would prevail. How wrong I was... 3 months later, and despite insuring the item for the market value I have been stalled at every. First there was the automated email, then 3 'we are still investigating' then the please provide collection details and now the latest - please provide proof of collection and proof of value. The link provided does not exist and of course there is no ability to contact directly. Utterly useless - Avoid, Avoid, Avoid !”

Helpful Report

Posted 4 years ago

“A shambolic excuse of a delivery company.Unprofessional nearing downright crooks.Insurance is worthless ,courriers dont care where your goods are left and they lie about delivery attempts. £600 boots nicked outside the house after returned from international delivery which they never even took to the recipient.Had to threaten them with court action and giving the story to the media to get my compensation You will never speak to a human but a computer. You get what you pay for and my advice is if any retailer uses them then go elsewhere.They couldn't deliver a turd if it were touching cloth!!”

Helpful Report

Posted 4 years ago

“Worst delivery company I have evar had to receive anything from. Literally non-existen customer service, a courier that doesn't ring the bell to let you know it has dropped something in the building door, an app that doesn't update until a few hours after a parcel has been delivered, orders being sent back to depot again and again, no telephone so you cannot speak with them about your parcels and when they will be delivered,... Absolutely shocking...”

Helpful Report

Posted 4 years ago

“they give you a time slot and it never gets delivered, you then receive notification thaat they tried to deliver and I wasn't in, This has happened such a lot, I am going to pit a comment on trust pilot if they dont reply to my complaint, They have still got to collect a parcel that was booked for collection on the 20-11-20 yes NOVEMBER,!!”

Helpful Report

Posted 4 years ago

“scammers .... I have received many emails and notifications about my parcel's arrival but after 2 weeks I have not yet have a sign of my parcel and I can't even contact Hermes to find out what has happened to my parcel. It is not a legitimate company as it does not have even an email address to contact them, never mind phone number. Please AVOID them if you want to save your time and your money.”

Helpful Report

Posted 4 years ago

“I never received my order.. This is a prevalent practice with most of the Couriers that work for Hermes..They do not leave a card if your not in and they do not arrange a alternative delivery day with you. Most times your order NEVER returned to a Depo or to the retailer, the majority of times the Couriers KEEP your items.”

Helpful Report

Posted 4 years ago

“at least 3 days late delivery to a local safe shop & no way of contacting Hermes except vis pathetic automated voice system that dont respond OR have a deliberate short range of questions it can answer. on line chat is about as much use as a chocolate fireguard”

Helpful Report

Posted 4 years ago

“Absolutely terrible - Should be 0 Stars. No way of getting in touch with Customer Service apart from some useless chat bot. I am missing 3 parcels now!”

Helpful Report

Posted 4 years ago

“I booked a pickup on the QVC website who partner with Hermes as their courier. Went through the process - straight forward, printed my labels and booked a slot for the next day. Around 11.15 on the agreed pick-up day I had a delivery via Hermes (from another company) and asked the two Hermes drivers about my pick up - "not us" we're delivering! After waiting till 8pm that evening I contacted the online assistant who indicated that "Hermes attended your property at 11.17 but were unable to pick up your parcel" Why bother advertising the service with QVC if you have absolutely no intention of carrying it out. £3.95 was out of my account within minutes of booking the pick up. Able to do that with no delay or problems! I believe that between them QVC and Hermes need to sort this out! Your service individual or combined leaves a lot to be desired. And, this is my second time trying to order a pick up (last one was a year ago), same then as well. I now know the "not us we're delivering" should have been "not us we cant be bothered with that, too much hassle"!! I will now actively avoid companies who use Hermes as a delivery partner and will email their customer services departments to make sure they know why. Underneath this box its asking for feedback on deliveries!”

Helpful Report

Posted 4 years ago

“If something goes wrong you cannot contact anyone: the most appalling customer service. DO NOT USE.”

Helpful Report

Posted 4 years ago

“The item is still not delivered after 2 weeks. It’s impossible to speak to a human being. I’ve ‘spoken’ to robot after robot. I have a tracking number and a case number but nothing has happened and no one has contacted me. I’m VERY ANGRY. I’ve wasted so much time.”

Helpful Report

Posted 4 years ago

“One star is too good for the service we… One star is too good for the service we have received. We sent an item that we sold on eBay through Hermes only to be told they couldn’t deliver it, yet the recipient was in all day!. Despite leaving messages on their automated that promised a call back (Ha! Ha!) no-one has called. It is impossible to speak to a person, the complaint line just cuts off, and their head office number simply says that they are closed. What sort of company is Martian De Lange running? Every message on their website says they are dedicated to customer service. Well they have failed dismally in this case. All we want is to speak to a human being, but clearly this isn’t possible.”

Helpful Report

Posted 4 years ago

“Have the following statement from Hermes tracking as why my parcel has not been delivered yet they have had it for almost 2 weeks now I doubt I'll get my parcel now its been passed to different departments and now they cannot delivery to my address which is located just off main road there a joke! Update on your parcel Your courier has had an issue with getting to the delivery address. If you have any delivery instructions you think might help, visit the help section and use the contact us page This has to be the worst delivery courier service around you can write and complain to them but never ever changes if I had known the item I had purchased was coming via them I would of shopped elsewhere They are nothing short of a disgrace they are not fit for purpose they should be closed down Ideally would like to give minus stars but not allowed”

Helpful Report

Posted 4 years ago

“Next Day Delivery parcel still sitting in the depot for 4 days! Don't use Hermes.”

Helpful Report

Posted 4 years ago

“My Next Day Delivery parcel has been sitting in some depot for the last 4 days. Each day after waiting 10-20 minutes to speak to an advisor I'm told an email will sent. It's the same old daily story. Don't use Hermes.”

Helpful Report

Posted 4 years ago

“My parcel has been "at our local depot and on its way to you" for the last 9 days. There 'Live Chat' is actually automated 'bot chat so there is no chance of getting anything resolved. If I could choose a courier when I place an order online I would NEVER choose Hermes but unfortunately I imagine the online companies choose the cheapest and WE get exactly what they pay for.”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews