Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst delivery company! 2 times they delivered my parcel after 9pm. Once they delivered sb else's parcel. Another time they delivered my parcel 2 days later than supposed to. No respectable retailer should work with them. You risk losing your customers.”

Helpful Report

Posted 4 years ago

“Very helpful driver - called back the next day as arranged and even reminded me to wash my hands after using the signature keypad.”

Helpful Report

Posted 4 years ago

“My high street retailer must ahve entered the worng postcode when I placed my order in the store. As a result, Myhermes doesn;t deliver my parcel, they dont contact me despite the fact that they have my phone number and email address. Nasty company, a nasty service, lousy communication, a nasty website that takes you through loops and loops until you're ready to pull your hair off and you can expect to drop dead before you can reach a human being on the other side of the phone or chat or whatever other channel you use. Dreadful!”

Helpful Report

Posted 4 years ago

“Hermes saying parcel delivered but nothing was delivered and tried ringing and doing live chat without any luck real poor service”

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Posted 4 years ago

“waited over a week for delivery of a part for a vehicle with "it will be with you tomorrow " promises every day. Said they tried to deliver today but nobody in. We are a company with a full time receptionist so I cant see what the problem with delivery could have been. My customer waiting for his taxi cab to be returned is furious and wont deal with me again . Completely useless !”

Helpful Report

Posted 4 years ago

“What went Wrong . Your Lazy F@@king drivers who don't even get out of the van to attempt to deliver a parcel. how can they miss a sign in 1 foot tall letters saying Hermes on the door.i used to delver to Hermes depots across the Uk From Europe you truly are a shocking Company and deserve to go bust. the management at your company should be ashamed of themselves. to have that many complaints and bury there heads in the sand .i would like one of your Mangers to contact me directly by email . But it will never Happen as not one of them has the balls to Talk to a customer by email or by phone. Just for once take responsibility for the Shocking Service you provide. And deal with A customer complaint And not hide behind your ludicrous automated service . Machine So Hermes are you up for the Challenge of dealing with a customer Complainant I wont wait with baited some one to contact me . if You Contact me i will put a review up that you acctuly care about customers”

Helpful Report

Posted 4 years ago

“If I could give minus 5 I would....attempted delivery to my eBay collection shop and they wouldn't accept(spoke to the shop....didn't even try to deliver) customer service very unhelpful...won't tell me where my parcel is so I can collect....everytime I have a delivery via Hermes they mess it up...absolute joke of a company and how they are still trading is beyond me!!!!”

Helpful Report

Posted 4 years ago

“Their courier service is so poor and appalling. The courier never deliver items on time. They don’t call if they are finding difficulties accessing the premises. The customer service is even worse you have no access of speaking to anyone. I don’t know retailers still use them when there is better delivery companies like DPD.”

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Posted 4 years ago

“Hermes stated they have fully delivered my parcel through my letterbox. Didn’t receive it so I check outside and it was behind my plant pot! Seriously someone had of easily took it not impressed.”

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Posted 4 years ago

“Will never use again,. Why can’t I speak to a human... worst service ever.. avoid.. would rather pay an extra and have dpd deliver... Usless!”

Helpful Report

Posted 4 years ago

“Yet again Hermes made no attempt to deliver a parcel to me. Can't contact them in anyway and even when Amazon contacted them to arrange for them to try again they didn't bother. You may as well throw your product in the bin as send it via Hermes.”

Helpful Report

Posted 4 years ago

“If I could give a negative star rating I would, sent an ebay item through pack link, a heavy 4k pasta machine,my hermes delivered to the wrong address (the photo of the doorstep was different to the delivery address / quite easy to check using google street view)it supposedly was posted through the letterbox, HAHA! I sent photos to prove the address was wrong ,and the buyer opened a claim via ebay,yet hermes wanted a signed letter from buyer to say it hadn’t arrived, (no address was given where to send letter)so now I am out if pocket, and my Hermes sitting pretty after making it too difficult to contact them, has anyone ever tried to report a driver for clearly not bothering to check they were at the right house,and leave it on an unsecure place, IMPOSSIBLE!!! Use at your own risk”

Helpful Report

Posted 4 years ago

“Rude, arrogant and doesnt understand what ringing a doorbell is. All they do is knock a door, wait half a second and go throw it at the back of the house. And leave a note to say i cant be bothered to be polite and speak to you. When i opened the door he just got in mucky van rolled his window down and said "di you want me to wait 5mins" Horrible and disgusted by your service”

Helpful Report

Posted 4 years ago

“The worst delivery company in the UK. Every other Parcel firm can deliver to us but this lot i don't think they even get out of the van .just a note on the app we cant find your address ' if i could have given no stars i would have, i buy my things off Chain reaction i wont buy anything from them again while they are using Hermes”

Helpful Report

Posted 4 years ago

“Said delivered and signed for but nobody has signed for it in this house and no package has been delivered Where has it gone could you please answer this simple direct question”

Helpful Report

Posted 4 years ago

“The worst delivery carrier from Uk.I sent a couple of parcel with the and always were late or lost.Better try to avoid them”

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Posted 4 years ago

“Hermes tell lies!! This is the fourth time I have had a problem with them - I have only used them five times in total. The latest ruse is to update tracking saying the parcel has been picked up by their 'friendly courier'( Wednesday @14.04) and is awaiting scheduling. This is absolutely NOT the case. Two days on, the parcel is still awaiting pickup.”

Helpful Report

Posted 4 years ago

“Absolutely useless - it is impossible to actually speak to anyone regarding a parcel I have ordered off Amazon. Hermes have said it is too big to deliver so is being passed to another courier but I have no idea when it is due to arrive so are they going to call when I am out and take the parcel back. I am getting so frustrated as can't seem to talk to a single person!”

Helpful Report

Posted 4 years ago

“Hermes delivery service is the worst. I ordered a birthday gift for someone and when I found out Hermes was going to deliver I was annoyed as I always have a problem with them. They apparently delivered my parcel to my home and someone signed for it but no one even came as I was home all day. I stil haven't got my parcel from that day.. also today I am waiting for a delivery first they said it was going to be delivered between 11-2, the 3-5 now 6-8 what is this? It's so bad honestly. They really need to be shut down it's so bad”

Helpful Report

Posted 4 years ago

“This is the second time I have had a notice that Hermes are having issues delivering to me address. No way of making direct contact with a human being to discuss. I have had to contact the supplier to ask them to sort this out. I will source a supplier that does not use Hermes.”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews