Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

Questions

Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

Write Your review

Tell us how Myhermes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent a parcel to my daughter things for her first flat. Item where missing from the parcel, my daughter was convinced I had not put them in, I was sure I had I turn the house upside down. But by some devine intervention one of the item turned up by a hermes dilevry. I had qraped the item in bubble wrap and then place this item in a next bag which had my address on from a delivery from next, I question my daughter about the state of the box she stated that it was bashes about but had loads of brown tape on it. I had used clear tape on the parcel. So I now have a brocken item and 5 other item that are missing. I can not get to speak to anyone. Iam disgusted disappointed and very upset the item where not worth alot but had great sentimental value and I was passing these onto my daughter. I dont know what to do or who to talk to so I am leaving this for others I would hate this to happen to anyone else. What can I do the item have jumped out of a sealed box one has made its way back to me broken at a loss to know what to do next. There is no customer support you just can not get to talk to anyone. As for Holly I really don't know who programed her. I will shout from the roof tops regarding sending parcels with hermes it a no go.”

Myhermes 1 star review on 13th October 2020

Helpful Report

Posted 4 years ago

“Hermes are pathetic . I was waiting for a parcel which was being delivered on 08/10/20 between 12.00 and 15.00 hrs . When by 15.30 not delivered I had to chat with "holly the chat bot !!" Told they had to contact the local team . They said it had been delivered to my safe place and sent a photograph of my parcel on someone else's gatepost -nowhere I knew !! Next morning 9.00 am the very kind person whose house it was at kindly brought it to my house . Parcel correctly addressed but delivered to a totally different address half a mile away .at today's date 12/10/20 I still have not had a reason why it had gone to a totally different address -Absolute rubbish never again !!”

Helpful Report

Posted 4 years ago

“Absolutely god awful. Never deliver on time, and when they completely fail to deliver they set the delivery to "unable to deliver because you weren't in". We've seen 4 different Hermes drivers over the past 6 months park up in front of our house, wait for 10 seconds, then drive off without even having attempted a delivery, and then mark it as us not being in, despite the fact that I work from home all day every day. I wouldn't trust these incompetent liars to post a postcard let alone with important packages. Utterly disgraceful sham of an operation.”

Helpful Report

Posted 4 years ago

“Possibly the worst delivery company, ever? As you can already see from the rating, sending a parcel with MyHermes is simply a waste of time. Not only have they lost several of my packages, but when you try and speak to an agent to get some answers, it is impossible. Any other courier company will deliver 99.9% of packages without issue. I would be very surprised if MyHermes could manage 0.1% without either abandoning it somewhere they "assume" is the correct address, or simply losing or breaking it. Each and every time I've had the misfortune to deal with this company, I have a bad experience. DO NOT USE.”

Helpful Report

Posted 4 years ago

“Hermes is so untrustworthy. I am standing at my door waiting for my parcels to arrive. I received a notification that my parcel was delivered. The parcel is not here, no one has been here and I've been trying to get in touch with them. I will never recommend them to anyone.”

Helpful Report

Posted 4 years ago

“My daughter uses this company to post her slime. So far they have lost 3 of her parcels. Contacting them to trace missing items is extremely difficult. This company is very damaging for your business. At the start of covid a very expensive package of clothing went missing with this company too. AVOID. Are they losing or are staff stealing....”

Helpful Report

Posted 4 years ago

“I’ve sent two parcels one never got there as left drop off shop but did not make it to depot (someone took a fancy to it ?) second they took two payments to deliver one parcel job trying to contact them when you do they say they will sort it but it’s just words managed to get some money back through insurance but minus postage and packages cost don’t use them the sooner they go bust the better stick to post office services more expensive but at least they get there RJW”

Helpful Report

Posted 4 years ago

“Never received three different parcels, and was told its been delivered or will be delivered or driver attempted to deliver when the driver didn't, will stop using companies that use Hermes, and write to them to change their courier, this company has theives from working for them”

Helpful Report

Posted 4 years ago

“Didn't collect a parcel (twice) when I paid extra for parcel collection. In the end I had to take it to a far away drop off point. Raising this with customer services has been an ordeal and they try to ignore you through their automated system. Issue is ongoing for over a month. Staff are rude at drop off points.”

Helpful Report

Posted 4 years ago

“Avoid Avoid! They would steal your belongings! The worst experience ever! I have send a parcel to an EBay customer. The item was smart watch (shock proof) in an original box. When I track the parcel it was saying it is at the depot on the way to be delivered to the customer. After 10 days of trying to speak to somebody about it I got through the telephone(after 25min wait on the phone) to be told that my parcel has been damaged beyond repair during delivery and has been discarded! Absolute nonsense! With no proof of the item actually being damaged! I can hardly imagine a way for it to happen, but let’s say it did happen they have no proof of it. So I’m just supposed to take their word for it! They say they can’t give me back my item because they binned it! Who gives them that right!? I have had a insurance and guarantee inside the parcel with the watch! But how can I claim my insurance if they have thrown it away without asking or even notifying me! And even now if I track the number it’s says the parcel is on its way to be delivered! When I was talking to the customer service consultant she told me I should understand that accidents happen and she didn’t even apologize! And when I asked them how come throwing away people’s belongings is company policy they just hang up the phone on me! I would never use them again!”

Helpful Report

Posted 4 years ago

“Do not bother! Deserve ZERO stars. If you have a choice use ANY OTHER COURIER! They delivered my parcel to a random door on my street and took picture evidence of a random mail slot without including the house number!!! Who does that??? My street has over 100 houses! They don’t ever answer phones just a machine that says your parcel has been delivered and hangs up. An online chat bot without real people. Victoria was meant to reply and never did. 4 days later some random guy, Astra McLaren replies saying your parcel was delivered! Do you think I’m stupid? He/she didn’t even bother to check details of the case or call me just closed the case saying “Please contact your sender??? What an absolute joke of a courier. STAY CLEAR YOU HAVE BEEN WARNED!”

Myhermes 1 star review on 10th October 2020

Helpful Report

Posted 4 years ago

“Terrible service. Can't speak to anyone about a missing parcel. Automated chat doesn't recognise the tracking and just kicks me out. This is the third time now.”

Helpful Report

Posted 4 years ago

“Did not deliver parcel to buyer. Lost it. Requested insurance claim form 7 times and still not received it. DO NOT USE worst ever courier company.”

Helpful Report

Posted 4 years ago

“Where to start,tracked parcel three different days due for delivery,finally should have arrived didn’t apparently I signed for it at22.45 really. Then trying to get through was impossible,left a message with this Holly robot Iwould get a email or call in 48 hrs DID NOT. Surprise a lady bought it the following evening says courier could not find the house, but she would deliver it for them, what a farce.”

Helpful Report

Posted 4 years ago

“My parcel should have been delivered three days ago. All I get on the automated tracking system is that it will be delivered next working day but no it still has not arrived. Trying to make contact with Hermes is impossible ; automated HOLLY will tell you what you already know that the parcel has not been delivered. The parcel is a birthday present and I have no idea when or if it will arrive.”

Helpful Report

Posted 4 years ago

“Very bad company, trying to avoid this company, but do to busy working I’m doing shopping online and some of the shops sending by “Hermes “”

Helpful Report

Posted 4 years ago

“Bad, bad experience. Bought some quality stuff and courier delivered to a wrong address that I did not even know. Always have a problem with them. Can’t even speak to anyone on the phone. Will never use them. Waste of time.”

Helpful Report

Posted 4 years ago

“Lost my parcel and refused to compensate me.”

Helpful Report

Posted 4 years ago

“I arranged for my parcel to be collected on Monday, I waited in as instructed from 8am until 8pm, o one came to collect this. When I rang on Tuesday the automated system said the "Local courier is collecting this today", I rang the customer care line and after a 30 minute wait managed to speak to a lady who said the order had not been sent to the depot for allocation. Initially it was suggested I took the parcel to a drop off point, even though I had paid for collection. Then, She said she arranged for the collection to be done no later than 3pm on Wednesday, 2 days after it supposed to be going and only 1 day before it was due to arrive. It is now Thursday and said parcel is still in my hall. I have tried to contact the care line 6 times this morning, and just as you get to the point of being redirected to a person it disconnects. I would not recommend this Company to anyone, find another that actually does as it says it will.”

Helpful Report

Posted 4 years ago

“They lost my parcel it got delivered late, they have lost a parcel ordered in june that i still have not received. The absolute worst delivery company out there, you cant get worse then Hermes.”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews